Vestique — Local services in Charlotte

I don't really know where to start. So here we go. I purchased a light denim jeans skirt about a month ago and me being such a shopper for unique clothing items, I hadn't worn the skirt yet. Well I went to put on skirt one day last week and noticed something was off and I couldn't figure out what. I'm a girl for pockets, so I put my hands in the pockets on both sides and quickly noticed pocket was extremely low and the other one was perfect. I kept swirling in mirror to see how much off it would be to notice. Well, I wasn't completely happy but then thought oh wow this is a no return item ( final sale). Well I really liked the skirt because it was different and I didn't want to return it, I just wanted a resolution. I reached out to Vestique online and let me tell you the team went over and beyond to search for another one I my original size but couldn't, so I settled for a different size just so I would have the skirt. Not this is the kicker, I was willing to return the defective skirt and they so kindly told me to keep it , donate etc and they will be putting a new skirt on the mail to me. I was so not expecting this at all. I honestly thought I would be told that final sale is final sale. I am so grateful and excited to do business witb owners that care about their customers and go the extra mile to make sure they are happy. Please support small businesses. Vestique will hold a special place on my shopping list as I share with others about my experience . May you be richly...

Very disappointed in the sales associates and management. I went to return a sticky bra that Sales Associate A encouraged me to purchase along with a dress I bought the same day. I asked this sales associate if it didn’t fit correctly if I could return and she said it wouldn’t be a problem. The next day I try on my dress and sticky bra and the sticky bra doesnt fit at all — I mean no where close to where it needed to be. I then look at my receipt to see that undergarments cannot be returned. Well upon discovering this I decided to call Vestique and explain my situation. Unsympathetic as I anticipated. I decided that I would go to the store and hope for better luck. They told me I should have read the sign by the door, that sales associates are trained on making sure that people know that they cannot return undergarments, and that i should have read my receipt (which I did after I purchased the sticky bra). Sadly to say I won’t be recommending this boutique to my friends or family and I will share my experience...

I have been shopping at Vestique for years now and it is by far my favorite boutique in Charlotte. The prices are fair, quality is great and both locations are beautiful. However, in the last year or so they have went from having a normal return policy, to 2 week to return for store credit, to mostly final sale online. I was looking forward to all the sales they were having in the holiday season and every time I got on the website to purchase something it said "FINAL SALE". I am always in between sizes so I am not going to waste my money ordering things that I can't even exchange the size. I have bought thousands of dollars worth of clothes here, but they are making it hard to do business with them since I can never make it in time to get there before they close in store and they won't let me...