Ulta Beauty — Attraction in Charlotte

Don't go here for waxing. I was stuck in 485 traffic on the way to my appointment and called the store as I was sitting on the exit ramp at Rea Rd to let them know how close I was and that I was running late. The guy said it was ok and he would let the Brow Bar know.

I walked in the store 8 minutes late and the girl refused to help me and said I had to reschedule. She was clearly mad that her coworker schedule an appointment for 6:40pm saying they aren't suppose to schedule her that late. If I knew that, I would have just made my appointment for another time. She was rude and had a straight up B attitude, wish I could get away with speaking to my clients like that, I would have been written up or fired.

I'm not the type to make a scene or ask for a manager so after a few minutes of arguing with the Brow Bar girl, I rescheduled for the next day and left. Pretty annoying since I stopped in the middle of a work project and drove 20 minutes each way to Ulta. In hind sight I'm glad I didn't ask for a manager because she would have made the girl stay to do my appointment and no telling what my bows would have looked like as she clearly was in a hurry to leave.

After my anger and annoyance grew on the way home I called and spoke to the manager, especially since more than once I have had to wait on the esthetician when I was on time. The manager was very nice and told me to come in the next day saying she would take care of me, to me implying my service would be comped.

When I went in for my rescheduled appointment the girl was very nice and did a great job (different employee from the previous night). However, when I spoke to the manager in person she did not comp my appointment and gave me a few crappy free samples that have nothing to do with my hair or skin type that I will never use.

I totally would have understood if I was 15+ minutes late or didn't call. I know it was me who was late, I was in the wrong there, but you can't make customers wait when you're running behind then refuse service to them the one time they are a few minutes late.

I've been telling myself for years to stop going to Ulta for brow waxes. $21 is ridiculous when you can go other places for around $10. I have to say they do a good job which is the only reason I kept going back, but now I definitely will not be returning. Horrible...

Had an appointment for a simple wash and trim at the ulta in Charlotte, NC on Rea road. The stylist refused to do my hair b/c it was "too curly." He embarrassed me in front of other customers by saying he couldn't get his fingers through my hair and tried to pass me off to another stylist. He was completely rude and unprofessional and soooo offensive. I understand everyone is NOT experienced with naturally curly hair, but there were so many different ways to say that without humiliating me in front of others. I left the store in shock and without saying anything, but decided to go back and speak with a manger. I expressed my disappointment and she was very apologetic. I wish there was a lower rating than 1 b/c I would give it. Although the manager gave her sincere apologies I feel as though someone should have said something before I left. There were other employees there that had so much to say when I came back in to ask for a manager, but none of them thought to get the manager while I was there or have anythIng to say while they witnessed their fellow employee disrespect me. With all that said, I won't be returning. I have to add one more thing. I had an appointment for 4 pm and got there 10 minutes before. When Robert, the rude stylist, refused to do my hair, that canceled my appointment and no one was able to help me. So they wasted my time as well as offended me. The store manager apologized for the inconvenience, but the salon manager was too busy to come talk to me and she didn't even try to follow up with me. A customer service oriented business would follow up and try to offer some type of compensation for my time and embarrassment. I guess Ulta salons don't need returning customers. The only thing they did was try to rebook me for the next day. I'm going to report this to corporate, since obviously I'm not the only one who has had a...

I’ve been coming here for years and it’s nothing special; it’s a makeup store with salon services. The store is usually pretty tidy, staff always friendly, but it can be hard to get help looking for a product when they’re busy or during the weekdays when there’s less staff. Really not a problem though, if you’ve every worked retail then you get it. I’d give it 3 stars before my most recent visit. Anyways, I was in the market for a new foundation so I decided to stop in yesterday. My skin can be tricky, it has weird undertones, and I didn’t want anything full coverage that would hide my freckles. I’m picky alright?? Right as I was about to wave the white flag and pick up a NYX BB Cream, as I had previously bought many of the high end foundations that met my criteria and been disappointed, a woman named Jolene asked if I needed any help. At first she was helping me look for cruelty free products but seeing as I had tried all the ones she recommended in the past, she asked if she could try a Lancôme foundation on me. Hesitant, I agreed. For the next 15-20 minutes, Jolene color matched me, chatted, gave tips, and applied the perfect shade all over my face to make sure I liked the match. She was so soft spoken and incredibly helpful. Everything I said about my skin she listened to. She even took me around the store for different lighting and different mirrors to make sure it was perfect. Seriously I cried in the car at how nice our exchange was; I haven’t felt this good in my skin in years. If every retail employee cared as much about their customers and was as knowledgeable about products like Jolene, the world would be a better...