Walmart Supercenter — Attraction in Charlotte

I placed an order through the Walmart app for a Fitbit with the additional Allstate insurance for 2 years. I get a notification with a few hours that my order was ready for pick up. I was excited because I wanted to start using the watch right away. I came to the store the same night but the pick up center was closed. I came the next day directly after work. When I got to the desk no one was there. I looked around and a woman comes strolling from the back. Then a man came. It took them at least 5 minutes to log in to their device to scan my barcode for pick up. I went to the bathroom and came back and then it was ready. He finish and said I would get my receipt electronically. I didn't think anything of it because this was my first time ordering online from Walmart. I get to the car and put it on and noticed it was already turned on. I didn't know if this was normal, but I didn't care because I wanted to start wearing the watch. I put it on and immediately it can off. I tried for several minutes to put it on thinking I must be doing it wrong. I looked closer at the latch and realized it was broken. I went back inside because I really wanted to get a working watch. I go back to pickup and explain what happened. The called a CMS back to the desk. He came along with the Assistant Manager Latishque or something like that. I wait to hear what the solution would be and they say they would need to do an exchange. They could not give me a new item because if they opened it they are wouldn't get their money back or I would not be able to exchange the item. I have gone to stores and done exchanges before so I didn't see an issue. I didn't want my money back just a working item that I could use right away. When the CMS does the exchange he rings it up as a refund and then tells me I need to pay for the new watch. Mind you I just paid online yesterday $ 199.43 for the watch,tax, and the protection plan. I didn't want to pay 400.00 in one day for a watch. If I wanted to do that I would have bought an Apple watch. I was annoyed because I wasn't made aware of this before he did the exchange. When I got my receipt and reviewed it before leaving I noticed I was only refunded $149.00 of the $199.43 I paid online. I looked at my online receipt and noticed there was an adjustment of $20.49 made to the order on today 9/26. I figured this was the discrepancy and I want my money back for the equipment protection plan since I didn't have the watch. I went back in to get a receipt of the full refund and then Latishque the Assistant Manager took over and CMS who I didn't look at his name. They then asked me to long onto my back to show what I paid. I longer into my bank account online and showed the payment.She had some snide remarks about making sure they were refunding me the correct amount. So she said wait so she could call Walmart. She asked one of the associates from the pick up center to call Walmart (we had traveled to the customer service desk by this time. While they were calling customer service they asked one of the managers in the Customer Service department to refund me the equipment protection plan. The woman said she couldn't do it because it already showed it was returned. I'm just waiting for a receipt of the full refund of my 199.49. The customer service manager made a snide remark that I wanted $16.00 back? I said yes because it is to protect a phone I don't have. Plus it was looking like I was only getting 149.00 back when I paid 199.43. I don't work to throw away money, nor not get the value of the item I paid for. The customer service lady walks away and the Assistant Manager is acting like I have an attitude for wanting my money back. I'm annoyed at this point because she is making it seem like I'm a theif. All I wanted was the non damaged watch and they failed to do the exchange as promised. I did not appreciate arriving at 6:30 PM or so to get a watch and end up leaving the store at 8:00 PM without a watch and disrespected. PLUS the fight to get my money which is rightfully due to me for not having an...

Walmart Pharmacy: The Only Downside is the Pharmacist Takes a Lunch Break OK, that sounds harsh. Everyone has to take a break now and then and i certainly don't begrudge her a measly 45 minutes away from the "always-ono-her-feet" his stress job. That is, unless I'm in a hurry to fill a perscription for an immunization i need and am told that she's getting ready to leave for lunch and to come back in 45 minutes." Just bad timing I guess. So not that's off my chest and i can tell all the good things that amazed me & earned this Walmart Pharmacy 5 stars! First, the techs were very efficient! (Almost to a fault -- they are so quick and efficient that here i the south that may be intrepreted as rude. But as someone who's always in a rush, I loved it!) Second, they were accurate. I could tell the tech was reluctant to even ask the pharmacist about giving me the shot, as it was clear the pharmacist was preparing to leave. But she did ask, which i appreciated. Sure enough, the pharmacist looked at her watch and shook her head "no." I get it; I'm sure there were others holding her accountable for being back at the precise time she's due back. Both the tech and pharmacist apologized. I noticed later that the 45 minute "closed for lunch" time is very clearly posted. My bad for not having called. Third, when i returned 3 hours later both the tech and pharmacist remembered who i was and again apologized for having had to close for lunch. The pharmacist got to me quickly. (It is a fairly rarely-given immunization, so i was actually lucky they had the serum in; i had not called in advance.) The tech checked my prescription & seated me in a sort-of-private area; the pharmacist checked the paperwork I'd completed. Both verified my name and birthdate. The pharmacist asked about the countries I was traveling to. Even though my Primary Care doc had written the script, i appreciated the double-verification of the fficacy of the immunication. The pharmacist adjusted the privacy screen to allow her plenty of room. Even though i had a sleeveless top and privacy was not essential for modesty, she seemed very concerned with doing it exactly right. She chatted during the administration of the vaccine. It was a slow and slightly painful one (intramuscular) to take my mind off it. She led me to the seating area where i needed to wait for 20 minutes and she checked back with me twice. She also said she'd check the state database for when i needed to get the 2nd administration & would let me know (even though my Primary Care Doc had already told me and written a script for it.) As I departed, she wished me safe travels and said she was anxious to hear about my trip. Gosh; i felt I'd made a new friend! To my surprise, she personally called the next day to tell me the exact date i should come in (in six months!) to get the 2nd administration. Holy smokes, now that's what i call great customer service. And here's the final reason for the 5 stars: I knew this immunization would not be covered by insurance (I'd paid for it prior to the injection.) My husband got the same vaccination at a private Travel Clinic. He paid $142 for it. I paid $72 at Walmart! Great Service and Great Prices - I'll take...

This is the poorest run retail store in Charlotte. They close one entire half of the self checkout lines around 8PM every night, even when the store is packed, which causes insanely long lines that can sometimes run 15-20 customers deep. The employees clearly do not care - there are plenty of them loitering up at the entrance and at customer service, either talking to each other or playing on their phones while frustrated customers wait. They close their customer service center at 8PM also (which is also ridiculous), so I'm not sure why anyone would be back there.

The curbside pickup is also a disaster at all times of the day - they usually have one person working, while 10-12 cars (or more) sit there waiting to be helped. It routinely takes me about 15 minutes or more to receive my order every time. At Target and the other Walmart down the road, this is usually done within 5 minutes or less. How about moving some of those employees that hang out up at the front doing nothing to the pickup area to streamline things?

This all comes down to poor management. The guy who manages the store is about as worthless as his employees - he is usually seen flirting with the girl with the long nails and fake eyelashes instead of doing his job.

Although this location is 2 minutes from me, I'll drive the extra 5 minutes down the road to the Galleria location in the future, which is managed 1,000...