Swerve Salon & Spa — Attraction in Chicago

Mikey is thee absolute best!! Everyone at this salon is so friendly and helpful. This was my first time at Swerve, and I’ve just found my new salon! I’ve already booked a follow up appointment to gloss my hair, and get my brows done. I can’t remember the aesthetician’s name, but she was so sweet and made me instantly feel at ease because you can tell she really knows what she’s doing. The salon itself is located in a really great spot, with convenient street parking available. (I had a 10am appt, the street was packed with people eating at nearby restaurants, but I was able to park right outside of the salon with no trouble) I’m used to going to Charles Ifregan to get my hair cut, or simply doing it myself, but I’m so glad I went out on a limb and booked with Swerve. The environment in the salon is just very chill and relaxed, super inviting, and the services are all encompassing. Some salons (especially in nice areas like this one) are kinda intimidating and not as friendly, but Swerve is so chill. Now for the cut— I wasn’t sure what exactly I wanted to do with my hair, but Mikey helped me find an easy style that actually frames my face in a flattering way. My hair feels so soft and silky, and looks great. He also was super helpful on giving me advice on coloring my hair (I’ve never actually colored my hair but as I’m getting older, I thought I might want to dye it, he suggested a gloss and then I was able to see two of the hair stylist glossed hair and I booked an appt to get that done in a couple months) as well as advice on how to keep my hair healthy by using a good Redkin thermal spray. I’m super happy with how my hair turned out, and the salon prices are awesome, they don’t break the bank. I highly recommend Mikey, as he is an absolute joy to be around, is excellent at what he does, and overall he’s just a great guy and fabulous stylist. Everyone at Swerve is so great, I will definitely be sending my friends and family here! Thanks, Mikey & everyone at Swerve, you guys are...

gave me a technically poor haircut, wouldn't fix it; really bad customer service in my own experience and others'.

I came in for a haircut a day before leaving the country; The stylist cut my hair in a way I did not like and I said so at the time, but she said she didn't have time to fix it and that I should "wear it for a few days and see if I like it." I still did not like the haircut after a few days but was out of town and could not contact the salon. I contacted them when I returned a month later but management said that their policy was 2 weeks (even though the stylist had known I would be out of town at that time) and that they would not do anything about it. Anyway now I am down the $ for a haircut and pretty unhappy with the way my hair looks; not a great experience. Bad haircut and bad customer service :(

A reply to the owner's response: I did not say anything about having my hair up and I have seen you reply to others' reviews and it is clear that you do not listen or make any kind of improvement based on constructive criticism; I told the staff member on the phone that I was displeased with the cut when I left the salon, and let the stylist know! I think that when someone is unable to come or make contact or during that window, especially if the stylist is aware of that when the customer leaves the salon, there should be exceptions made to the rule. I have received better results and treatment from literally ANYWHERE else that I have gotten my haircut (great clips, hair cuttery, my friend shearing my hair in the sink with kitchen scissors), so finding a better salon should be a piece of cake. For your own sake, I hope your business practice improves I am seeing a lot of unhappy reviews where it seems you did not treat customers with...

I LOVE this place. I was given a recommendation by a dear friend who does a lot of modeling and thus has her hair go through the ringer! She brought me in as a double date and we were both seen by Lucy.

I had a hair cut in college that I had a friend give me (dangerous, I know) that I loved. After it ended up growing out I could never achieve that hair cut again no matter how many pictures I showed to stylist about it or wherever I went. Skip to skip to going to swerve, I showed Lucy the cut and had what I felt was the first real talk with a stylist about my hair/head. She gave me a thorough discussion of what the shape of my head, texture of my hair and how they merge together would go in regards to how the cut would go. I had NEVER had someone talk to me so in depth about my hair before. It totally felt like a psychic was communicating with my head or some such (sounds crazy, I know). At any rate, I felt totally confident in Lucy giving me the haircut I wanted.

Then I got the absolute best hair washing experience I ever had... I felt like I lost years off my head and my stress was extremely reduced.

Once the hair cut started it was meticulous and very confident, Lucy was always checking in on me, making sure I was ready and aware of everything she was doing.

IN SHORT! :D I LOVE the haircut and have been back several times to maintain it. I adore Lucy and the way they take care of all the clients at the salon. Tidy, professional, and wonderful services! Highest...