Chula Vista Animal Services — Attraction in Chula Vista

long rant warning If I could give a -5 stars, I would. Tiana was rude to me, condescending, hurtful, and it put me in tears by the time I left. I adopted my cat who needed to be neutered before going home. I pick him up in the time and date they asked me to, and when I bring our new animal home and he is obviously recovering from the surgery. Two or three days passed and I realize that the cat I had just adopted from this facility is sick. I took my cat back to the Chula Vista Animal Care Facility, and I may have not known how to care for a cat (it’s my first cat), but when I needed help, Tiana just told me that she thinks I was “trying to throw away this cat for a new one because he is sick,” and that she “regretted [her] decision to allow [me] to adopt,” and also that she “should of known better than to allow an adoption to [me]”. Yes! She said that among many other mean spirited things to me. Tiana thought I was a horrible pet owner because of my ignorance raising a new pet. Tiana was horrible to me and I did not deserve that treatment from her. I didn’t even respond back except to say, ”are you done now? Have a good day,” I just left and cried outside as she locked the doors to end her day. I was only looking for help! I would NEVER RECOMMEND this establishment because if the workers don’t care about people, they shouldn’t adopt them to us! How dare her treat me like I was just some animal abuser while she is a people abuser. I should of reported it, but my sweet nature stopped me from ruining her job, even though she ruined my feelings. If I sit and think about it, I’ll still cry about it because she was so, so wrong to me. I left there feeling incompetent, stupid, foolish, and small because of her comments to me. This happened in early November, and I remember it because she was also bragging about how she thinks Halloween is a religious holiday for her. I don’t judge what she does, but I still think of those horrible things she said to me, and I can’t help but to think her religion is not a loving religion. I go to a city institution and she brags about her religious preference to me, then continues to belittle me and make me feel stupid. Not professional! And she discriminates to say the least. Maybe she didn’t like me because Halloween isn’t a religion for me? Another worker saw me crying and talked to me, which was sweet, but she didn’t even follow up with me. I asked her how to file a grievance and gave her my information and she said she would talk to her boss about the incident, but she never called me back like she promised. Good intentions, but empty promises. Makes me think she didn’t care, either. This was all because I came in to see about a policy they had in regards to adopting a sick animal. I didn’t know what to do because this cat is my first pet! He was sick only a day after I brought him home! I reread the contract that they asked me to sign and I was only trying to adhere to it. Even if I misunderstood the contract, Tiana could have been a lot nicer than she was. She did not have to act like that to me. If you want to be treated humanely, and with respect, I recommend the shelter in Bonita or the Humane society in San Diego. The Chula Vista Animal Care Facility shelter is a poor excuse of humane treatment because people should be just as equally important as the animals are. 0/10 would NOT recommend. If I were to thank her for ANYTHING, it’s that she forced me to take the sick cat home because my Jack Jack is the coolest cat ever. He is healthy and happy now, no thanks to Chula Vista Animal...

This review outlines my experience with the animal hold process at the Chula Vista shelter. After having to euthanize our senior pet for health reasons, we were left with our other pet, whom we adopted from the shelter seven years ago.

On a Tuesday, I visited the Chula Vista shelter and found a female dog that resembled my current pet. However, no signs were posted on her kennel. I noted the dog's kennel number and took it to the front desk. The representative informed me that the dog had just arrived and would not be under County ownership for several days. She encouraged me to place a hold on the animal, so I completed the necessary form and secured the hold as the first and only person to do so at that time.

Over the next few days, I returned to the shelter to interact with and visit the dog. On Friday, March 21, 2025, I checked in with a clerk to confirm that I was still the first hold on the dog. The clerk checked the records and confirmed this, mentioning that the shelter planned to spay the dog in the next few days and that I would receive a call when it was time for pickup.

However, on Wednesday, March 26, 2025, when I visited to check on the status of my anticipated new dog, I was informed that she had already been adopted and was no longer at the shelter. I was shocked and asked how this could happen when I was on the first hold. The representative checked the computer and claimed the shelter had called and emailed me about this dog. I confirmed in her presence that I had not received any calls or missed calls from the shelter (the number matched the one in their records), and the email address they had on file was incorrect; it did not match the one I had provided on my recent form.

Eventually, the representative acknowledged their error, saying simply, "I'm sorry," with a shrug and an indifferent attitude. I was highly disappointed and upset by my experience. I will not return to that facility for adoption again. Was it a mistake, oversight, or preferential treatment to...

First I would like to say, I am a responsible dog owner, i was at work when i found a dog in the middle of a busy street in the eastlake area, I bought him to the side of the road and proceeded to call for animal control to no avail. After countless useless calls I was directed to go to a 24 hour vet, then directed to the chula vista animal shelter. I was the first one there and the process was easy for leaving a stray. The issue I had was with an older lady working there (18 years experience mind you) she hands me my ID and starts lecturing me on adoption and adopting the dog I found, as a responsible pet owner, I declined stating that I already live with 3 dogs and a fourth would be too many especially him being on the bigger side, she then guilts me on not taking in a sick dog because "of course nobody wants a sick dog" after telling me about the "last responses" program. After going back and forth for about 10 mins she then tries again to guilt me by asking if he was my dog, (mind you, I am in my uniform, bring him in with a rope and having called in advance stating I was coming in with a dog I found on the street) I responded no and she said ok and walked off, I walked away in tears knowing I did what was best for the dog and for her to basically say I was throwing the dog away because its sick, you can see why I would feel offended, any good dog owner would. I hope the dog finds his owner because I wouldn't want to be locked up in a place like chula vista animal control. Hes such a sweetheart.

Edit: I received a call from liz notifying that he is now on custody of his original owners and he is being taken care of properly, thank you to everyone at the shelter except for the lady with the so called 18 years...