Scripps Mercy Hospital Chula Vista — Attraction in Chula Vista

I recently had an extremely truamatic experience here.

I was referred here for an hsg. These procedures are extremely painful and can be extremely uncomfortable. If you look up what it involves — you will understand why.

After going back to the room I was told my husband could not stay with me because the room was going to be too crowded. I told them I had a history of trauma and needed him there for this type of procedure. The tech insured me I would have support and they made him leave.

I told the two nurses who came in that I had a history of trauma and was extremely nervous. I never had the chance to speak with the doctor. They set me up on the table. The doctor came in and without saying more than hello - began the procedure.

I was immediately triggered by this older male doctor and did not feel comfortable at all (this trigger was related to the trauma I had already mentioned to everyone in the room).

It was the most excruciating pain I have ever felt (even more than epidural-free labor). I began to cry and scream for the doctor to stop. They did not stop. I screamed for them to stop numerous times repeatedly before the doctor finally asked the nurse if he should stop - she then told him yes stop.

Without talking to me — he stormed off. The nurse said I could reschedule the procedure at a later time. I was hysterically crying at this point. I said there was no way I was doing this procedure without some type of medication or sedation.

One of the nurses responded by saying "its not that bad, you dont need medication for this procedure." I asked her if she had ever had it done. She responded "no, but I have had babies..." — I was having this procedure done due to recurrent pregnancy losses.

Still crying, I told her she did not need to be condescending and explained that everyones anatomy is different. I asked her if the doctor would be able to prescribe something next time... she said absolutely not. I told her there had to be more options so that I could tolerate the procedure. This entire time I am in a gown waiting for all the nurses and staff to leave so I can get dressed.

I then asked her why the forms had the option for medication on them. She said it is a generic form. I then told her that there had to be a doctor in the area who would be understanding. She then told me no other facility in the area does these procedures and absolutely no doctor would do this procedure with medication or sedation because its "not that bad."

I was still standing there waiting for everyone to leave when she said she didn't like my tone and said she was calling security. I asked her why she was calling security. She said she didnt like my tone. I said I was waiting for her to leave so I could get dressed and was only asking questions about my healthcare and reminded her of how humiliating and excruciating this procedure was for me and instead of being compassionate she was negating my pain and trauma.

She proceeds to call security. I asked her again why she was calling security when no one was hurting or threatening her. She refused to walk away. THE OTHER NURSE in the room told me just to ignore her because she can be a "b*."

I asked her to leave numerous times. Instead of her leaving she had a male security guard come to the room while I was still undressed for no reason instead of just leaving so I could get dressed and leave.

I finally asked to speak with a charge nurse and explained what happened. She apologized and sent security away.

This experience re-traumatized me for no reason. No doctor should ever proceed with a procedure of this nature after being told to stop numerous times. He proceeded after I withdrew consent. This was assualt.

This nurse did not need to be so rude. She profiled me due to my tattoos and assumed I was a threat even though I was crying from the pain and trauma I just experienced. This nurse should never have been giving medical advice and should have spoke with the doctor regarding my questions.

Thankfully, UCSD DOES the procedure...

My father suffered a massive stroke and was unfortunately taken to this facility. While every doctor we have interacted with was wonderful and empathetic, their ICU nursing staff (with the exception of Ian) was horrible. The hospital has a ridiculous visitation rule allowing only 2 visitors per day. My father has 4 children, 5 grown grandchildren and 7 siblings. He is now end of life, and I was told several times that when he reached that point there would be an increase in the amount of visitors allowed to allow for his immediate family to say their goodbyes. We were told 2 would be allowed at a time and rotated, completely reasonable. Today, we show up for visitation and the nurses completely backtracked. The nurse helping my father was worthless, she deferred every question I had to someone else. The charge nurse, Kevin, also backtracked and referred me to his supervisor. I was transferred to speak to this supervisor and from the moment she picked up she was extremely rude. I explained our situation, what I had been told up to that point, and she went on to tell me that she didn’t care about what I had to say, rules are rules, and eventually hung up on me. I am on the verge of losing my father, and she hung up on me with little care about what my family is going through. I called my father’s attending nurse asking for additional resources and was told a case manager would call me, never happened. So unfortunate individuals with such little empathy and care for others are allowed to practice the nursing profession. Especially in an ICU where people are facing one of the worst moments of their lives.

Then, there was the reception employees. On Friday night, there was a woman checking in patients that was ignoring and snapping at members of another family that were facing a similar situation as ours. We had to watch, in the lobby, as a daughter said goodbye to her dying mother via a FaceTime call because they wouldn’t let a 3rd person in the room. When they approached the woman working in reception to ask if she could see her mother post-death, the lady laughed, literally laughed in the face of a woman that just lost her mother. I don’t understand how any hospital employs these types of people. Security is even worse. They spend the entire day yelling at people and not allowing people to sit in the lobby while their loved ones are hospitalized.

Now I have to figure out which of my father’s immediate family members get to see him in his last moments. Had I known we would be treated in this manner, I would have requested my father be taken elsewhere. DO NOT TAKE YOUR LOVED ONES HERE! The doctors are the best but the rest of the staff will show you no empathy. Covid is their excuse for such restrictions, no other facility in San Diego has anything similar to this. I frankly think they just don’t want to deal with the families and use Covid as an excuse to keep visitors away. It’s a shame that excellent doctor care is overshadowed by the worst customer service I have ever experienced, all while...

I had several fractures on my tibia and fibula. I went to Scripps Mercy Hospital emergency room, I was put on a splint and sent home with a referral to orthopedist Lan Nguyen. This orthopedist saw me almost two weeks after my accident and visit to the ER, took some x-rays of my leg and requested a "clearance letter" from a clinic. Shira from Dr. Nguyen's office referred me to two clinics that were giving me an appointment for a month later and said she would call me to set up a date for my surgery. She never called me. I had to google for clinics that took straight medical until I found Downtown Family Health Centers. I called them on a Friday and they gave me an appointment for the following Monday. They did all the tests that Dr. Nguyen requested, that same Monday. I called Shira to set up my appointment for my surgery. The appointment was set up for exactly a month after my accident and visit to the ER. Dr. Nguyen did tell me it was going to be a 2 and a half hour surgery and I had to go home that same day. She never said I could not take an Uber to go home wich was my plan since I have no one to help me. Someone from her office called me to give me instructions for surgery day. We discussed the fact that I had no one to pick me up after surgery. Nobody bothered to tell me where this surgery was going to take place either. Long story short... on surgery day the nurses at Scripps Mercy Hospital, Chula Vista prepared me for surgery. They were under the impression that I was going to spend 24 hours in the hospital. Francisca one of the nurses said to me to tell Dr. Nguyen that she needed to make sure there was I room available for me. I had been put in a hospital gown, scrubbed down with whatever they scrub you down for surgery, put an IV line in my arm and wheeled to where this surgery was going to take place. I told Dr. Nguyen what Francisca asked me to tell her. Her response was that she had told me this was going to be a 2 and a half hour surgery and I was going to go home that same day. Right then and there she told me, I couldn't take an Uber and had to have someone watch me for the next 24 hours, so she canceled the surgery. Dr. Nguyen never bother to find out whether I had anyone to take care of me after my surgery or not. She wasted so much of my time. My surgery took place at Hillcrest Medical Center after almost two months from the day of my accident, they kept me in the hospital for over 30 hours. Hillcrest Medical Center, redid all my test there, the same day I was admitted to their emergency room on a Thursday. They did send me home and did my surgery the next Thursday. If you have to go to an emergency room after an accident, go to one from UCSD, at Scripps you will just waste precious time. My knee has almost no rage of motion now and will take a lot of work to...