At Home — Attraction in City of Albany

I came here back in September with the intention of spending a couple thousand dollars. I asked a salesman if I could have an order sheet to mark down the items I was interested in purchasing, that way I didn’t have to lug each item around the store with me while I continued shopping.

The salesman said they didn’t have any forms up front but that he would ask his manager to print some off in the office. The manager ended up coming to talk to the salesman to clarify the request and then said he would be right back with the order form. I waited for about 20 minutes with the salesman and the manager started to ignore his employees calls for him over the walkie talkie. After waiting an additional 10 minutes I noticed the manager on the other side of the store just standing around. I confronted him and asked about the form he said he was going to print. He responded by saying oh yeah I looked and we don’t have any. Sorry. In the 30 minutes I was waiting and the multiple calls to his walkie talkie... he didn’t think hey maybe I should tell them I couldn’t find the forms?!

Long story short if this is how their managers treat their customers and employees then I will never be coming back to purchase anything from your store. You lost out on a couple thousand dollars. Your loss not mine, I ended up going to another home goods store and buying all the things I would of...

Attempted a curbside pick up, ordering 3 chairs and 2 tables. Website said they had 8 chairs left at the Albany, NY store but got an email saying they didn't have them after I had ordered. That's fine, went to go do curbside pick up as I had my kids and won't take them into stores yet. I followed directions to receive my pickup with no response, finally I had to call into the store to tell them I was here. I wasn't sure if I texted the right number. The employee then told me to come inside because they're open. I told her I couldn't and after a pause, a sigh and a lot of attitude, she agreed to come out. If your store offers curbside pickup, your employees need to abide by these services with the grace and attitude that anyone else should receive. During these uneasy crazy times, it's the last thing people need right now. The 2 tables she brought out were scratched but I didn't say anything as I was done conversing with her. Apparently she didn't care to be nice to me either because I received no greeting, smile, or anything besides "I need your credit card". It will be a very long time until I go to that store again. I would say never, but I know...

It's a big box home furnishings store. Lots of mid-grade stuff for your home, some practical, some cute and decorative, always entertaining and lots of choices. Prices seem fair for what you're getting. Not a bargain, but fair.

The rewards program is ok. We made our second purchase, an area rug, tonight using the 10% off coupon we for last time. Coupon was easy to use, no hassles. Haven't gotten a ton of emails, about one a week. Eventually they may become annoying, but not yet.

My one complaint is the same as I have with many big box stores: very few employees, hard to find one, and when you do they often don't know a lot about the products. Finding a rug was like finding the proverbial needle in a haystack. None of the samples could be found, even though the employee's fancy tool said they had multiples. We ultimately found one we liked, but had to decide from the very small picture on the rolled up rug. Turned out OK, but the colors didn't quite match.

The service and store maintenance isn't a draw,but we'll definitely be back because of the selection. A mostly...