UFC GYM City of Industry — Attraction in City of Industry

Came in yesterday, was in the neighborhood so I finally decided to stop by and trying to activate the free pass ufc gym offered me on their website, connected me to this location, walked in was greeted by Alberto, straight face at first, told him about my business, he typed my info into his computer, found out who and when I did my inquiries, took him a quick minute to warmed up to me, he showed me the gym, like a solid tour, showed me the nitrogen tank, and a unique way to recover (in a chamber fill with nitrogen, kind like a human drink cooler at first), alone with some hydro massage bed and some sleeves for your whole arms and legs, so a 3xl blood pressure measuring device but for your arms and legs, so they can squeeze your muscles to relax and relieve the pain. I got to say those devices are pretty unique! Then I saw the rest of the gym, over all pretty new, a lot of outdoor openings into the indoor gym, perhaps a invitation to the mosquitoes to come in, since the front door and side door is always open! I also seen the cleaning crew constantly at work, which is a pretty good sign, keeping up the maintenance, or just keep it clean. But things took a turn when we got back to the desk, where Alberto trying to sell me the membership without offering me the free pass first, he stated I can first join the gym then I will have 5 days to cancel, for any reasons, he also showed me the prices, but what I noticed was they jacked up the price, then they cut it back basically matched price on the ufc website, which is misleading, he also didn’t want to screw up the sells pitch, so he have to talk to his Asian manager for a while, then introduce him to me, so they can make their sells pitch 2 to 1. The last time I was in that situation was when I was in a pyramid scheme, 2 to 1 sales pitch! Or when I was in a car dealership, the sales man have to bring the sales manager in for the kill, 2 works on 1 sales pitch! Eventually Alberto have to hide behind the computer monitor, and watch the sales manager works his magic or eat up his own words! Anyhow the sales manager did offered me some more discounts, but only gives me like 1-2 free classes to see how I would take it, they even waved the initiation fees(no gym in 2023 charge that anymore, a annual fee for sure$69) I couldn’t join at the end if they can’t honor the free pass ufc offered on their website, Alberto was telling me I either pay $20 to work out or join them then cancel, I couldn’t do it because I can’t get sucker in first before I experience the gym for free first(advertised by ufc website), you have to give me the benefit of doubt before I buy the products! So make sure you get that clear up before you make a trip here, otherwise it will just be a...

March 2021 - Unknowingly I was charged in March without having scanned into the gym since I purchased the membership (Dec 2020). I only realized I was charged because I went to cancel my membership (I relocated). I was told by the manager (Erika) that UFC sent emails/letters saying the reopening was happening and I was to be charge. I never received one piece of communication, which Erika said she would follow up on as I was likely eligible for a refund of the March dues. Erika was helpful and processed my cancelation the week of March 20th, but I never heard back.

April 2021 - During this month I called multiple times to check the status of my refund request only to be told that 'Erika will get back to you once she is back in.' April 15th I realized I was charged once again. I requested an electronic copy of my membership cancelation from my sales rep and it was recorded into the system as April 20th, 2021. This is false. Becuase I am not in the area, I have called and left messages 10+ times and had to get my Credit Card company involved to dispute the charges. I keep getting the runaround from he front desk because Erika has refused to call/email in response to the situation. I am very disappointed at how the situation is being handled and the lack of...

Bait-and-Switch Scam - Do NOT Trust Their Sales Promises!

I am writing this review to warn others about the deceptive sales practices at this UFC Gym location. Save your money and your sanity—look elsewhere.

My friend and I were existing members and had previously bought a package of training sessions to use together, which we did with a trainer named Frida. When a sales rep approached us about a new deal, he explicitly promised the exact same thing: 20 sessions for $1,000 that we could share. This was the only reason we agreed to such a large purchase.

After we signed and the sales rep left the gym (they have a very high turnover), the new staff refused to honor the promise. They claimed the sessions were for one person only.

When I brought this to the manager, Anthony, he was completely unhelpful. He would not listen and refused to admit his employee made a false promise to make a sale. He just kept repeating "gym policy" and asked us to deal with the consequences of their lie.

We spent $1,000 on a service they are refusing to provide. Do not make the same mistake we did. Get every single promise in writing on the contract itself, because their word is worthless.

Stay away...