Strong Memorial Hospital Emergency Room — Attraction in City of Rochester

GO TO NEWARK IF YOU CAN….. This is by far THE WORST hospital I have ever been to. This was my first time ever going into strong and it was definitely my last. Upon walking into the ED I was overwhelmed by the extremely Dirty waiting room. Trash everywhere. The floors obviously never get washed. The sludge built up on the base boards is absolutely disgusting. Thick black residue lines the hospital floors. HIPPA is a foreign language at this hospital. The hallways are jam packed with hospital beds lining every wall with a patient in every bed. No privacy. You know and hear everything going on around you because nobody has an actual private room. Doctors talking to patients in the hallways!!!! Half of the staff that is required to cart you around in a wheel chair can even speak English. They all walk around aimlessly. If you get taken back for CT scan. Be prepared. The staff will wheel you up next to the CT scan door lock your wheelchair and then just leave you there. No call button no bed no curtains absolutely nothing. The staff literally have no clue of anything ever. To the man who came in with 4 fingers cut wide open and bearly hanging on. I hope you finally got correct care. I had already been here for 4 hours when this man showed up hand pouring blood thru all the gauze . And triage had him sit in the extremely overpacked ED waiting room where he continued to lose a lot of blood. Finally, after three other patients demanded that this man with an injured hand be seen immediately Something was done about it. Once the man was finally taken out back to be seen, not one person came and cleaned where he sat Or anything. This man had blood everywhere yet only other patients were helping him. No staff no doctors. So to that guy! I hope you are okay and best wishes. Then we were sent to the outside Dome…. Upon being brought into room 20 I had to yell to the nurse to come back. The room she sent us to had leftover's from the people before us. Food plates dirty napkins dirty sheets. Big wet spot on the sheet. Maintenance came and cleaned it. Didn’t wipe down any of the tables or chairs so I had to do that myself once he left. 10 hours we were carted back and fourth from the dome back into the hospital then back to the dome. We have traveled a lot in our lives and this is by far the worst hospital we have ever been to. From Maine to New Hampshire to Vermont and Massachusetts to New Mexico we have never come across such a poorly run hospital. It will be a miracle if the surgery they did doesn’t cause more problems. Call buttons in this hospital are for aesthetic purposes only. It took you well over 6 minutes to answer an ED nurse call button in the Dome. That’s absolutely unacceptable. The answer I received from the nurse on why it took so long was not an acceptable answer. “ yeah we are really short staffed”. YOU ARE A HOSPITAL! EMERGENCY ROOM NURSE… countless nurses walk around aimlessly or sit on there phones in the corner by the dome entrance on the left side as you walk out. So if you can’t find your nurse check there!! Also you have to use an outside bathroom at the dome where the nurses also go hide to be on their phones… 11 Hours was our total time spent In the ED 25 mins of that was speaking with nurses and the doctors. The rest of that time was wait time being shifted from one waiting room to the next. NEVER AGAIN! Place is...

I have a lot of mixed feelings about my experience here. Let me start by saying the wait times are NOT the fault of the staff, but rather the administration for choosing to overwork and underpay their staff, and the vast majority of the issues with my nearly 24 hours at Strong were due to staff being stretched too thin.

I came in around 3-330pm after being referred by one of the UofR urgent care places in the area, having severe abdominal pain and nausea/vomiting. About a 15min wait in the Henrietta one, by the way, which was really nice. Sat in the waiting room for about an hour before being admitted to "the tent", which appears to be some sort of semi permanent structure for the emergency department to deal with patients.

"The tent" had something like 40-50 little 5x5 "rooms" which were basically cubicles with privacy curtains. If I had only been in that room for a few hours like most of the people around me, it probably would've been fine, but by hour 12 I was deeply uncomfortable in the poorly cushioned reclining chair. There were also no real bathrooms, you had to go outside and into a trailer-like bathroom. They gave me a button to call the nurse but it either didn't work, or the nurse was too busy dealing with all the other people they were in charge of to answer it. I overheard someone say there were 3 nurses for the probably 50 rooms. So whenever I finished something I was supposed to do and call the nurse, I ended up having to wait for him to come down the hallway. Thankfully the pain medicine came pretty early on so I was fairly good to just sit and wait.

Everything took at least an hour to do. I saw the attending Dr for probably a total of five minutes the entire time I was in the tent. Someone would come in, need something from me or wheel me away for a test, and an hour or two later I'd get an update. Just being wheeled back from Imaging to the tent took something like 45 minutes. Again, not the staff's fault, but really frustrating.

I was there from 430pm to about 5am for them to: do bloodwork and urinalysis, have some ultrasounds done, have a CT scan done, check the CT scan results multiple times by multiple different people, and then finally bring me to the surgery department.

Once I got out into the main hospital, everything seemed much more relaxed and everyone didn't seem nearly as overwhelmed. Both times I was in Imaging everyone was so fantastic. The surgery department I finally got an actual bed with an actual door that blocked noise, and I was able to get some sleep before surgery, but it took a long time to get there. Recovery & discharge was super smooth and I was out of there a few hours after I woke up from surgery.

Anyway if you find yourself with appendicitis be prepared for a wait, but that's probably true of any of the hospitals in the area which is not a good thing. Do better, Rochester. No wonder hospital staff are...

If I could give this Emergency Room 0 stars I would. This is the first time I’ve been so hurt and livid enough to make a review. I was admitted by ambulance at 1:30 a.m after being approved to be admitted for elevated liver enzymes, jaundice, extreme diarrhea and elevated bilirubin numbers. I had to fast the first night thinking that I was only going to be getting an ultrasound but then they made me wait until 2 p.m the next day for a liver biopsy. They start you in a dreadful hall way until a “room” becomes available. Obviously no shower and I was there 4 days until yesterday 8/12/25. After being pushed around for those few days with mid information and waiting on the incomes GI team I had had enough. I’m the LEAST confrontational person you’ll ever meet but then to finish it off the last 2 hrs a new patient comes in with their load of problems only for me to be pushed out because they were giving her the entire room! I was basically confined to the wall and my bed. They asked me to move my table because they were trying to clean her and all I said was “where am I suppose to put it?” Then about 10 min later a manager comes in and has the audacity to tell me thst “I wasn’t being very nice!” I was Outraged and extremely hurt that the nurses would tattle on someone when mind you I was literally just trying to service. If it wasn’t for us pushing everyone to discharge me I’d still be there except for having had very unsettling roommates yelling for help I had no issues with the nurses up until that last moment. Very unprofessional. I just said “I’m leaving!” She said “let me get your discharge papers but still had to wait another 2 HOURS! I literally cried into my own Nurses arms after that because I was so drained and hadn’t done anything wrong! They need to check their attitudes at the door! If you aren’t going to treat sick human beings with respect than DON’T go into the nursing field! Do yourself a favor and DON’T go to this ER even if your life depends on it! They don’t have the proper trained staff to assist ill people. I should have been in another part of the Hospital in the first place and tbh GI Doctor totally...