University of Rochester Medical Center — Local services in City of Rochester

This is regarding URMC Billing Dept. only--NOT the medical care.

After filing a billing harassment complaint with the Integrity/Compliance Office, the matter was taken care of very quickly. As instructed, I will NOW forward all future bills to--Patient Relations rather than the Billing Dept. It amazes me that one has to file a formal complaint to get URMC Billers to do their job. After filing the complaint, the very next day URMC billers submitted my bill to the CORRECT insurance address that I and BCBS had given them (MANY times in the past) and the bill was paid immediately. The day I contacted the Office of Integrity/Compliance, I actually received a THIRD bill during a 7-day period. This unscrupulous behavior is particularly bothersome as we pay over $1000/month for our insurance. URMC needs to change billing companies now or these people need further education. I'm seriously wondering where you get these people.

I would like to be paid for all the time I spend trying to school these people on how to do their jobs. They are unable to follow ONE simple instruction--send the bill to the correct address which I provide them with. I do not have time for this nonsense--I'm a caretaker 6 days a week.

I deal with Rochester Regional, a Dental Practice, and Lattimore Physical Therapy. How is it that they can get it right every time?!

No reply is necessary. Please don't try to come up with any excuses. There is no way to spin this. I give them the correct address and they just can't be bothered. This has been going on for years. There is nothing more to say on this subject other than get rid of these uneducated, lazy (maybe...

I gave one star cause I couldnt put none . This company , medical facilities, practice and all encompassing affiliation with U of R are absolutely horrendous. From the primary care to the endocrinologist are absolutely unprofessional, disrespectful and have no regard for what ever you may be going through . They have refused to see me because of vaccination status , they’ve changed my appointment time with out my acknowledgement and flat out have denied me care . If there was another way I can report this entity to a higher up I would . So if you have a choice stay the hell away from these...

I’m a physician and never have I had such a difficult time getting through to speak with someone on the phone in any health system. I am calling from WI to inform a primary care doctor about a patient of theirs I saw out of state and I couldn’t get through no matter how many prompts I went through or numbers I called. I tried the physicians’s office and the main hospital and after 45 min, never got through to an actual human. I see there are other concerns with this, UofR, you desperately need to revamp your call center. This is detrimental to patient care and...