Spectrum Store — Attraction in City of Rome

Title: Excellent Service and Help with Internet and Bundle Changes Rating: ⭐⭐⭐⭐⭐ (5/5) Review: I recently visited the Spectrum store in Rome, NY, to make changes to my new internet service and re-evaluate the bundle choices the phone salesperson had talked me into. Unfortunately, the information I received over the phone wasn’t complete. It became clear that the first person I dealt with was more focused on making a quick sale than considering my needs. They rushed me into a contract without fully explaining the options. During my visit to the store, I spent some time waiting, but that actually gave me a chance to learn more about Spectrum’s offerings. By the time it was my turn, I was able to ask informed questions about what would work best for me. Chad, one of the store staff, was fantastic! He pointed out which plans would best suit my needs and took the time to walk me through all the bundle options. He really listened to my concerns, understood that I didn’t need some of the services I had already signed up for, and helped me drop those while focusing on what I actually needed, like phone service. What stood out the most was his willingness to correct the previous bundle, which clearly wasn’t the right fit for me. Chad made sure I ended up with a plan that provided the best value for my situation. He understood that it was somewhat frustrating to invest this much of my time from Friday to Monday with everyday time spent at the store and made sure I did not always have to wait too long. The entire staff was incredibly helpful and patient, especially as they worked on helping me transfer my mobile service. They’re true professionals, handling even impatient customers with grace and diffusing any frustration. Not only did they explain everything clearly, but they also made the necessary changes as quickly as possible, with no hassle. I left the store confident that I now have the right internet speed and bundle at a great price. Overall, my experience at the Spectrum store was smooth and very customer-friendly. I highly recommend visiting this location if you need to make any changes to your...

Spectrum is pretty universally despised, but this location is even a bit worse. Set up new service for my son; had to negotiate on pricing and when I turned around to leave, the manager finally agreed to honor the online price. (Who knew getting home internet is a lot like buying a car?) Then they entered the wrong email address (first/last name, which they had to set up the account, yet somehow she spelled it wrong when entering email), so never rec'd any notices. Proactively went online to see if a bill was ready and realized they set up the wrong price. A chat session where the supervisor told me, "sorry, but we sent you an email with these details and there's no note on the file supporting the price quoted." (Except they didn't have the right email and they don't print any of the details out for you.) Then a phone call where a very helpful representative noted the price quoted required auto-pay, which I'm 100% OK with, but nobody at this location confirmed that, helped set those details up, and if they'd emailed me about it, I'd never know. Stay away from the store; just order everything online and you'll have actual confirmation of what you're...

Absolutely horrific customer service. I only come to Rome to visit my elderly parents, and this year Spectrum Internet has just collapsed a half-dozen times. Their website, however, does not list any technical support number to call, and the only option is a chatbot. A chatbot that will only respond to Spectrum customers, so I cannot help my parents (they are quite old and do not understand modern technology, they wouldn't be able to work with a chatbot.) I find this quite troubling, because it means that if my parents have any issues they are receiving no customer support whatsoever. Super ironic too, considering their own advertisements about reliability and speed; maybe there's a cause for false...