Yonkers Auto Gallery — Attraction in City of Yonkers

Terrible experience!! After confirming the appointment 2 days prior and again the same day of the appointment and after confirming the price and the availability to purchase the sprinter Van with their sales representative Ana, by 2 phone conversations and few emails back and forth and the intention to purchase and drive the Van home before taking that long Drive from Maryland to New York which was 5 hours plus almost 2 hours in traffic totaling 7 hours on the road to pay in full by cash or financing only 5 or 10% of the final price which would be good for my credit anyway. So I get there after almost 7 hours on the road and wait for about 35 minutes for the sales person to show me the Van and I found out that even if we close the deal today I can't really drive the van because it's not ready yet!!! Because it hasn't been serviced yet and even after they service it they have to do other work done which I had to mention to the sales person about the huge oil leakage coming from the oil pan when he started it which can easily be seen dropping on the ground Also by me examining the van I saw 4 very visible cracks on the windshield which means no way the van would pass the inspection plus the rear tires poor condition and a very visible bad brake pads on all 4 tires needed to be replaced Not only that but they didn't even have the kindness to even wash the Van before I got there and they sure had plenty and plenty of time to do that very simple thing which is a very simple part of their job. And the worse part to be honest is when the sales person had me waiting after that for 2 hours and 15 minutes for a false promise that his service personals will magically take care of all that while we talk the sale contract over except for the windshield have to be done later, which they should at least know about it before they put it up for sale on their own website and other. Which the service people never showed up and the Van never moved while I was waiting!!!!! And he had the audacity after not apologizing but blaming his online representative for what happened he had the audacity to add almost $4000 to the original price of the hidden fees which one of the fees made me really laugh is $1825 as he said for washing the cars and keeping the lights on!!!!!! So I said but you didn't even wash the Van??!! So what are talking about???!!! Lol I mean I'm sorry but I never wrote a negative review before even when I should because I understand that mistakes happens in any business but this time it just unbelievable how they have no respect to people feeling time and effort And from what I saw and explained they don't even have respect to thier own business and customers. Sorry again guys for the long review but it was the worst business practice I have ever seen in my...

Terrible Experience at Yonkers Auto Gallery - Buyer Beware This dealership has been the most frustrating place I’ve ever dealt with when buying a car. The price listed on their website was much lower than the final price, which included several unexpected charges that raised the total by thousands. Additionally, they offered significantly less for my trade-in than what other dealerships like CarMax valued it at. I also had the full amount ready to pay by debit card, but the manager strongly insisted that I finance part of the car price, even though I repeatedly asked to pay everything upfront. In the end, I felt pressured into agreeing because my son liked the car. This resulted in a $3,000 finance charge, which the manager claimed was from the finance company. However, when I later spoke to the finance company, they said they never received that charge. It appears the dealership added this fee during the sale process. To add to the frustration, the paperwork process has been incredibly slow, waiting more than a months to send your license plate and registration. When I reached out for updates, I was given vague responses and delays. In summary, my experience has been full of stress and frustration. I would recommend avoiding this dealership and looking elsewhere to avoid similar issues.

Thank you for your response BELOW, but I want to clarify a few important points. My review is not a result of buyer’s remorse, but rather a reflection of the lack of transparency and the frustrations I experienced during the purchasing process. I stand by my review and hope that future customers can learn from what I went through. First, I did not request a $4,000 reduction in the vehicle’s online price. My goal was simply to receive a fair price without unexpected or unclear fees. The main issue was that the final price presented to me was significantly higher than the price listed online, with additional fees that were never clearly explained and amounted to thousands more. The conversation about paying the full amount upfront via bank transfer or debit card was to avoid the finance charge that I was not expecting. This charge was an added cost that came as a surprise during the process. Regarding the trade-in value, I was aware my vehicle had been involved in non-fault accidents, and I appreciated the initial offer of $11K. However, later discovering that the same car was sold for $22K made the disparity between the trade-in offer and the resale price feel disproportionate. Again, my intention with this review is to share my experience and provide honest feedback for future customers to consider. I hope this helps others make...

Terrible experience. I would not recommend this dealership to anyone interested in professionalism or honesty.

I had a 3pm appointment and once I arrived, the representative informed me that the car I was interested in and made the appointment to see was at another location and would take roughly 1 hour to get to this location due to traffic. This was the first red flag as they had called me at 10 am that day to confirm my appointment. So they had hours to have the car in the right location.

I gave them the benefit of the doubt and said we would go grab a bite to eat while waiting and to please call me when the car arrived. 1.5 hours passed by, and I did not receive a call, so I called back and they said that due to traffic it would be another 30 to 45 minutes (18 mile distance between the 2 locations - queens to yonkers). This was the 2nd red flag. I was also checking the GPS and it said that the ETA between the two locations was 40 minutes, suggesting that the car didn't even leave the location in Queens to travel to Yonkers despite being told otherwise.

I was very frustrated at this point and told the sales rep that if the car wasn't there in 30 minutes, that I might not be interested in the car due to waiting so long, but that I would call back in 30 minutes to check on the status of the car. I called back in 40 minutes, and they said the car wasn't still there and that when talking to the driver 15 min prior that it would be an additional 53 min due to traffic. After pushing on this point, the representative reluctantly admitted that they didn't want the car at the Yonkers location and then had the audacity to question if I'm was/am still in the market and interested. If I wasn't, why would I drive over 1 hour from Jersey to NY and then wait around for over 2 hours past the appointment time to see the car??

Rather than apologizing and taking ownership of their error, Yonkers Auto Gallery just questioned my intent to buy. My guess is that they had 0 intention to actually get the car to this location and were stringing me along from the beginning. Why not be transparent and just ask me, at either the morning call to confirm the appointment or when I got there at 3pm, to please just go to the other location in Queens rather than say they could get the car to the Yonkers location.

Overall, Yonkers Auto Gallery is extremely unprofessional. I strongly recommend to future customers to look at other businesses when conducting your car search due to Yonker Auto Gallery's dishonestly and utter lack of respect for their...