Raymour & Flanigan Furniture and Mattress Store — Local services in City of Yonkers

My boyfriend and I were moving so we decided we would choose to furnish our bedroom with a much needed bed from Raymour and Flanigan. We decided a month before our actual move to make the purchase. While in store we were greeted by Latifa the furniture sales associate who assisted us in making the right decision for our preference. After trying out a few mattresses, choosing our bed frame and a platform, we were directed to the trenches formerly known as customer care to “seal the deal “. while there my boyfriend and I made it very clear that our new building had moving restrictions which we had to follow.

Our apartment building provided us with a 3 hour window solely for our individual move as they had to make arrangements to reserve the service elevator for us between those specific times.

Additionally, we explained to them that if the furniture is delivered outside of the allocated time we would either have to reject the furniture or pay a penalty of $100 an hour to the building. We received a million “yes’s” and “ok’s” in response and that they would make sure to put those restrictions and delivery times in the notes for the movers.

One day before our move is where things got ugly. We received an email that our furniture would be delivered OUTSIDE of the times we requested. We immediately called the 1-800 number for Raymour and Flanigan in which the representative informed us that they were not able to accommodate us due to a certain route the delivery truck planned to make. He also stated to us that the customer care representative failed to put anything in the note section regarding our request for the specified move in times.

It seemed to be too much of a pickle so he suggested that we call the actual store where we made the purchase to have the issue resolved.

When we called the store we were spoken to as if we were already reduced to a decimal being that they had already received their commissions. The young lady in customer “care” seemed so slighted by my boyfriend’s question that she decided to hang up on him as my boyfriend was still talking.

Frustrated we immediately got dressed and made our way to the store in which we were still met by the same gutter like attitude and mentality.

While there we cancelled the order. The very next day the sales associate that was soo nice in store had morphed into an angry troll and decided to question US as to why we took her commission out of her pocket. There was no concern or regard about how we felt nor how we were treated. She ended the call by asking him “how could you do this to me?”. Lol unreal

Now we were back at square one because we had to wait for his refund in order to purchase a bed from somewhere else. We didn’t have anywhere to sleep as we had decided to buy brand new furniture for the entire apartment. Anyone who has ever done that knows how that goes. So that night, after moving for hours we drove to a local target to purchase an air mattress which we slept on for a few weeks. It is now October 10th. We purchased our “ghost bed” in July. It took seconds to take our money yet it’s 3 months and counting for us to receive our refund. The sales associate is still making her commission, customer care still couldn’t “care” less and my boyfriend still has not received his full refund for a bed that ran us over $5000.00. Steer clear of this store. Their service is as weak as it is sketchy. Corporate and the better business bureau will be ...

1 star because of sales associate TANYA PACK. She was a horrible sales representative, very forceful when it came to payment. Spoke down on her previous company Ashley's Furniture (central park ave) which she had just left a few months prior to working at Raymour. She limited our options by not telling us about the student credit you can receive instead of running your own credit. We just moved to a new apartment so our credit already had a hard inquiry. We told Ms.Pack if she ran our credit we would more than likely not get approved due to it already being ran by our building but she insisted we would get approved because she seen credit scores lower than ours get approved. Ultimately, we did not get approved as we knew so now our credit was hit twice within a week and a few days lowering our credit score by 40 points since both are hard inquires. Thank goodness for store managers Malcom Rose and Oz. Malcolm Rose did our last sale a few years ago but he was promoted so he was unable to sell us furniture again but Malcolm and Oz were very helpful in cleaning up the complete mess Ms.Pack got us into. Sales associate TANYA PACK needs to listen more than talk. We told her numerous times that we were shopping for new furniture for the apartment we were moving into, should've known from there our credit was not going to get approved because of the hard inquiry already on it. She was careless when closing the deal, kept going back to her manger Oz for questions she should've known as a sales associate, she needs to be retrained and she was very unapologetic for the entire credit situation claiming it was our fault. She did not care to reflect on her poor decisions as a sales representative, kept saying "you told me to run the credit". Worst sales associate, she needs to go back to Ashley's since she is still carrying that poor behavior Ashley's associates have. Ashley's associates are rude and forceful as well. TANYA PACK is giving Raymour a...

The whole experience began (what seemed to be) well. We had Randy as our salesperson, who although completely technologically challenged, was friendly and assisted us in the purchase of our apartment furniture. He informed us we could make any changes necessary with no obligation (which was a relief and wonderful). He even applied for financing through TD for me and got me approved.

Things changed when I realized I couldn’t afford what I’d purchased initially and changed my order. I realized that Randy opted me in to a $300 mattress protector without EVER asking if I wanted one or giving some more affordable options. Super shady. Aside from that, though, he changed what I wanted. I simply had to put more money down because it was in excess of what TD had approved me for.

Things got REALLY bad when I decided to cancel my order because a friend was giving me everything I needed instead. I called to cancel and Randy’s response was rudely “ I mean we ordered it for you, but sure”. I called 4 times before I was even allowed to cancel my order. And then upon speaking with the managers Jason and jeremy(?) they told me I wouldn’t be getting back 20% of my order due to the “non refundable special order deposit”. Funny, no one ever mentioned such a deposit and nowhere on my contract does it say there’s one. They now claim I won’t be getting back the majority of the money I put down, which was said to be refundable. I’m now on phone call maybe 12 trying to get someone to help me work this out, and I keep getting told “the manager will call you back”.

I’m not only disappointed, but frustrated at this point. I have a lifetime of furniture left to buy, and unfortunately because of this experience I doubt I’ll ever return.

UPDATE I emailed the contact email address posted below, and I STILL haven’t...