AFC Urgent Care Clark — Attraction in Clark

Absolutely! The MD and medical staff at this urgent care provided a level of care that I honestly have never experienced in my 34 years of life. I walked into this new building on Wednesday April 12, 2023 feeling absolutely hopeless about my current medical state. They managed to not only provide the care that the JFK ED as well as a local orthopedic office REFUSED to provide me with, they also truly made me feel safe, heard, and important. I'd broken my thumb last month and both the facilities I just mentioned above refused to remove the acrylic nail that was still attached to my finger despite the growing infection and me telling them how uncomfortable and in pain I was. That exact day I left the orthopedics office earlier after the MD refused to remove my nail and further suggested that I go to a nail salon to have it removed because he didn't "feel comfortable" doing it. I left his office and I experienced a panic attack in my car in the parking lot and was unable to drive because I just didn't understand why the Orthopedic refused to help me in spite of the current condition of my finger. I called my mother who brought me to this amazing urgent care and that's where this exceptional level of care took place! From the minute I walked in the receptionist saw that I was distraught and immediately got out of her seat to get the MD, who then came out to the waiting area with his medical assistant to greet me and ask how they could help. The doctor took one look at my finger and knew it was not in good shape and assured me not to worry that he was going to help me with removing the nail. For an entire month I've been trying to convince healthcare providers in an ED as well as in private practice that this nail was going to cause a bigger medical issue for myself if not removed, and in a matter of minutes the doctor at this urgent care facility SAW ME and knew he had to help me! Because the facility was so new, the staff had to send for the appropriate equipment to come over from the South Plainfield office which took a matter of 15 minutes and then we were in an exam room prepping. The staff there, came into the room offered encouraging words and their full support and it was beyond everything I needed in that moment. They were so kind to my mother who just had to leave her office to help me, and I couldn't have asked for anything more! I know I thanked the team that day so many times but I don't think they understand truly what they did for me. Since my injury I've had to take time off from work, I was having difficulty with my ADLs because the injury was on my dominant hand, overall I had just been having a rough month honestly. Also, I'm a fairly new registered nurse and since working in the field I've noticed a lack of care in healthcare that quite frankly is very scary and also defeating in a way and this team truly managed to restore my lack of faith that day. Seeing how they worked so well with one another with a common goal of helping me was nothing short of a blessing and I am so thankful for each and...

Update: I was called by Stephanie after she read my review. While I still stand by everything I said she did pull my record's and all my complaint were in there. Perhaps the physician that night didn't see it all. Withh everyone being so nice I will give it one more chance as they did eventually get me the meds need to treat everything else. Rarely does anyone call or care that much so I would me remiss not to include that.

was there on Tuesday January 2nd. I'm almost 65 and I've had a bad cough, dark colored mucus and developed a fever. I just felt lousy so figured I would go. If you know this area there are literally 4 urgent cares in this small area. I tried City MD and it was packed so I went over to AFC. The lady at the desk was very nice and the place was clean and it wasn't crowded. I didn't wait long so thought I found a hidden gem. When I got in there I told them my issues and the Dr checked me out. He said he heard wheezing in the upper front and I told him that's because I do have seasonal asthma and it acts up when I get sick. They gave me a RSV, COVID and FLU test but they don't give you results on the spot. Weird as I always got Flu tests and COVID results on the spot at other UC's. I reminded the Dr how lousy I felt and since I had mucus which was green there had to be an infection. He didn't prescribe anything but Prednisone and an Inhaler which I told him I had at home already. But said he wouldn't prescribe anything else until my tests came back because they are all treated differently. Well I didn't receive a call the next day so I called them. Turns out all my tests were negative (which I was happy about) so that's it. I told them I'm still spitting up discolored mucus and it's getting darker, doesn't that mean I have an infection? The girl told me to come back in as the Dr who treated me yesterday wasn't there to ask today so I needed to be reexamined. Really????? I was feeling lousy enough and was examined yesterday. Nothing changed physically, why am I coming back in??? I thought I may need an antibiotic. Now I'm not one who takes any meds and rarely goes to a Dr so I'm not looking for meds. But discolored mucus and a fever must spell something. She said she would have the attending Dr call me. The attending Dr said my chart stated I was being treated for Asthma??? Is that what the Dr got out of my conversation when I told him I had a fever for two days? No I didn't have a fever there because I took Tylenol a couple hours early. So when he is examining me the only thing he heard was I had seasonal Asthma (which BTW I'm well versed in treating) He heard nothing about a Fever and feeling drained and fatigued (which are not symptom's of Seasonal Asthma) If the doctor isn't going to listen to his patience then why go back. When he puts in his chart I'm being treated for Asthma when I had other symptom's is beyond my comprehension. So now if you go in there and all the other places have a two hours wait but this UC doesn't that's probably the reason why....

First impression is the lasting impression!

This morning, 4/24/25, I arrived at the AFC Urgent Care Clark facility around 7:55 a.m., in pain. The center opened at 8:00 a.m. Upon entering the facility, I was instructed to register through the Kiosk, of which I did. As I was waiting to be called, a young female entered the facility through the waiting room. Her energy was so negative! I was praying that I would not have to interact with her. However, it turns out that she was the front desk clerk for the day.

The clerk called me to the desk and she stated that, "with my insurance, there is a $75 copay, and how would I like to pay, cash or credit card?" I told her cash, and that since I had not anticipated having to pay the large copay; I was going to run home and get the cash. Of which I did, and returned within 25mins.

When I returned, I presented a $100 bill to the clerk with the bad attitude. She stated, "we don't have change". I asked her when did that become my problem. She responded by saying, "I told you how much it was going to cost." intimating that I was suppose to have exact amount. I replied, yes you did, and the $75 is a part of the $100 bill that you do not have change to cover.

She was adamant about the "no change". I asked to speak with the Supervisor. She stated that the Supervisor was not in the office. I asked for the Supervisors name, as well as, her name. She gave me the Supervisors name, then turned and walked away stating that she was going to get her lead person.

The Lead person returned with the clerk, and asked her where was the petty cash? The clerk responded by saying, "they never have petty cash". The Lead scrambled at the front desk looking for petty cash, then they went to the back office. After waiting for over 10 minutes, I finally walked out of the facility, before services could be performed, and went to a different Urgent Care facility in the area.

The clerks attitude, unprofessionalism, and sarcastic overtone, left a lot to be desired. She is a poor representation of the establishment! Again, first impression is the lasting impression!

I would NEVER go to this facility again! Neither would I recommend it to anyone...