M & M Video Games Clearwater — Attraction in Clearwater

Edit 3: My goal? I wanted to leave a review. I was hesitant to do so because of potential backlash, but I have the right to share my experience. Regardless if I previously believed the issue to be resolved behind closed doors, I feel it's important to speak up.

This isn't a personal attack. My review was to point out an employee who misused your resources and crossed the line by acting on that information. No company I know of would tolerate such behavior, especially a small business like yours that can't afford a blunder like this on its reputation.

Unless you have a personal relationship with Devon, it's perplexing why you are so defensive of his employment and actions. With blatant proof of misuse of your resources, Devon is dragging your reputation down with reviews like mine and bringing problems to your business, like dealing with a pissed-off husband. I'm not the one who stalked a woman and decided to engage her. I am not in the wrong for speaking out for my wife.

Furthermore, it’s concerning that you seem very involved with Devon's personal life to bring up a personal incident that happened nowhere near your store.

So if you would like to keep doubling down, by all means. But I have no responsibility to you, Devon, or your business that supports this behavior.

Good luck with your business, Jon.

Edit 2: I acknowledge your response and the steps you "claim" to have taken to handle the situation.

Since I have already provided evidence regarding the incident, I request that you provide details or proof in writing of the actions taken to address and resolve this matter.

I want to ensure all communications are openly documented for clarity and transparency.

Additionally, given that we have already spoken previously on this incident and emailed you proof, I would have expected this incident to have made a significant impact.

Edit, reply to owner; Thank you for your response. While I appreciate your willingness to address the issue, I have already made significant efforts to resolve this matter previously and feel that it is now in your hands to take the appropriate actions.

I hope readers will take the following information seriously and not dismiss it as an unwarranted complaint. This pertains to the Clearwater location of M&M Games, where my wife and I had a concerning experience. While I believe each store should be reviewed until the issue is appropriately addressed, our incident occurred on August 5th of last year, and I regret not speaking out sooner.

I am deeply troubled by the conduct of an employee named Devon at M&M Games. Despite providing personal information such as phone numbers and names to the shop for account purposes, Devon used this information to stalk my wife online. He proceeded to add and message her on Discord not even an hour after our visit, a matter I have documented with attached photos.

Upon discovering this, I promptly presented all evidence to the owner, Jon, and discussed the matter over the phone. While Jon initially seemed to take the matter seriously, even admitting Devon was doing this during working hours, he was defensive of Devon more so, but assured me he would address the situation.

Unfortunately, it appears no action has been taken, as I recently discovered Devon still works at M&M Games.

Devon has even publicly boasted about his relationship with the owner, claiming Jon supports him. It is concerning that someone close to the owner would risk the business's reputation in this manner. Especially claiming Jon is his "best friend."

I feel it is important to alert others: M&M Games can not be trusted with your personal information while Devon remains employed there. I strongly advise everyone to avoid engaging with him. It is disheartening that despite these issues, he continues this behavior even while in a relationship.

Thank you for taking the time to read this important message. I understand this may provoke strong reactions, but I felt compelled to share our experience for the sake of transparency and the...

Now despite what the stars indicate, I do like this store and I have had no issues with the employees. They are respectful and have a good knowledge on their games, systems and etc. They all seem like a chill group of employees who have no problem talking to the customers and at times, makes them feel like they been buddies with them for some time now. They always seem to be enthusiastic to talk about games or even just simple conversations about anything.

What I do not like is the crazy prices for some of their games/systems when I could go to their other stores or even Gamestop and get it at a cheaper price.

For example, a game called Tales of Symphonia: Dawn of the New World, is priced at around $5 at Gamestop, meanwhile it's priced at around $25 in the Clearwater store. Another example is a game called Infinite Undiscovery costing $8 while Gamestop has it $5. Also other M&M video game stores have similar products at a cheaper price such as a Gamecube at Largo costing around $60-$70 while the one in Clearwater is around $100.

I just find this annoying because it just ends up resulting in me having to drive just a few more miles, just so I could purchase the same item on a lower price. It isn't a huge deal breaker, but it's an annoyance because instead of a total of a 15 minute drive(to the store and back), it becomes a 35 minute drive(to the store and back).

I don't have this issue at Gamestop because of how all of them(at least in my personal experience) have products basically the same price and doesn't bring any inconvience. The only time I would have to drive to a different Gamestop is because my local one doesn't have a certain game I'm looking for and that's fine, because regardless of whatever store I go to it will be priced the same. M&M Video Games doesn't always have a game available and that's fine, but I'm not going to be a 100% confident if it will be cheaper or more expensive.

Also the multiple different stores confuse me sometimes because of how I would see different promotions going between some of the stores and I'm never sure if the deals would apply to every store.

It's a great store with great employees but the crazy prices for certain games is an issue for me and makes me want to go to other stores for a potential...

Pros:

• Clean environment • impressive selection from almost every major console in the last 30 years • items conditions are labeled clearly • all items are in protective packaging or in a case • staff is mostly friendly • not entirely overwhelming

Cons: • pricing is random and or non negotiable for some items that are high above market value and exceeds price charting and eBay ‘sold listings’ (which is a horrible method for obvious reasons) • every visit I’ve been here, the staff has been inattentive beyond a greeting and will be on their phones on discord talking to others, watching YouTube videos, and sometimes talking with other staff (obviously fine for the last thing) • I’ve heard some weird offhand comments to customers from the staff that range from rude and aggressive to sexist, and borderline creepy. • got into an argument with the staff at this location a few weeks back when I bought a game and said I was glad the price went down for this game and they replied “you’re just trying to buy us cheap and resell aren’t you?” (As if this business doesn’t do that…but that’s how the game market is with these media influencer gen x - millennial - zoomer investor types) • reading other reviews and talking with friends regarding the usage of staff using their system to track down customer info for their own solicitation is beyond inexcusable. Especially that review of the owner’s friend who used the number of the customers account to find their discord and to attempt to hit them up. That’s beyond weird and I hope in time the presentation of the store in high quality will be the standard of high quality needed for customer interaction and hospitality.

Stop using sold eBay listings that aren’t confirmed sales for your prices as well as unrealistic price chart pricing. I understand yall need to make a profit, and yall do price items fairly on most stuff that’s modern, but I guess it takes months to years for yall to update some of your prices and it feels less like a store and...