Village Nail Spa — Attraction in Clemmons

Horrible horrible horrible service!!

The staff is extremely unpleasant. A place that should feel relaxing felt extremely cold and uninviting.

There was no welcome and it seemed as if they were just running what appeared to be a well oiled machine but it turned out to be the most unprofessional experience I have ever had.

No I will never ever returned due to my experience below and I should've trusted my gut instinct and gone to my regular place Nail Palace on Stratford Road (clean, professional, it doesn't smell like a nail salon but instead like a TRUE spa and even if you have to wait you are NEVER overlooked and the complimentary wine, champagne, water is just class)

went in as a walk-in and for A French manicure and a pedicure Four people followed behind me they were also all walk-ins. One by one I watched as each person was taken before me. 20 minutes later after two more walkins were given service, I was then told to sit in the pedicure chair.

Not only was the water scalding HOT I don't believe anyone even tested it before I putmy feet in.

After I sat down another woman walked in and was immediately taken care of. A technician sat her down took her purse and started her pedicure right away.

I looked at my watch and thought to myself… if someone does not start my pedicure in the next 10 minutes then I'm going to leave. I had already been there for 30 minutes.

At this point still no one had come over to greet me or even told me where the polishes were for me to select a color.

I got on the phone called my main place and asked what the wait time was. Although it was 20 minutes further away in the opposite direction of my home, I started to pack up my things to leave.

The manager or women in charge could care less and threw me a towel when she saw I was getting up to take my feet out of the water....Just so her floors wouldn't get wet.

I was fuming but to avoid making a scene and for the sake of time I walked out and left.

If you want good quality service do NOT go to Village nail spa. If I could leave a "0" rating And no stars I would because they don't even deserve a star. Don't waste...

I came at 630 pm on a weekday afternoon after a recommendation by a friend. They were packed and were scheduled to close at 730. I told the man at the counter that I had walked in to see if they had time to do a set of acrylics and a basic pedicure that night but since it was so packed, I figured he would recommend I make an appointment for Saturday. He said they had time that night and sat me at a pedicure chair. I say all this because it was obvious they were busy but they said they could get me, but I waited in the chair 20 minutes before a lady came to start my pedicure and while she did a good job, it took a long time. By 720 they hadn't started on my fingernails so I asked if I needed to make an appointment on Saturday because they were about to close and the same man said it was okay and they could still finish me that night. There were about 7-10 other customers in there with me so I thought possibly the closing time was just a guideline. I went to sit down for a full set of acrylics and the man seemed to rush really fast through it. I understood it was after closing but I had asked twice if I needed to come back on Saturday since they had made me wait for a pedicure for 20 minutes. I had red nail polish on and the man didn't fully remove it from the edges of my nails. I kept assuming he would remove it all throughout the process so by the time it was obvious he wasn't, it was too late and I was changing to light pink polish so the red edges were still visible. The man did help me when I nicked some of the nail polish off while trying to pull cash out of my wallet at the end and the lady who gave me the pedicure was nice, but I was there until 815 and it was obvious they were rushing with everyone to get them out. That is definitely understandable considering how late it was, I just wish they wouldn't have told me they could fit in what I wanted if they didn't have enough staff to do it (especially after I mentioned twice I could come in Saturday). This salon seemed clean and had a nice atmosphere and nice staff, but I would definitely recommend making an early appointment or walking in during the first half of...

My name is Cherish. So today was my first time going here. I literally work across from this nail salon and a client of ours told us that this place was reputable. I was so excited about coming to get my nails done but honestly as a black woman, I felt mistreated. Nobody offered me anything to drink. They made sure to cater to the white women just fine. I usually tip very well but I did not tip because they just weren’t that nice. They need to treat every race with full respect and kindness. They made sure to say Merry Christmas to them but when it came to me, they were very dry and rude. They seemed annoyed that they were doing me a service. I will say that I am pleased with how my nails came out, which are very pretty but I will not be back again. It’s sad that we are still going through things like this. In a world so diverse, we need to stop the segregated mindsets and become more integrated with how we treat each other regardless...