Zales — Attraction in Cleveland

After having a multitude of absolutely awful experiences at the zales store in Cordova mall, Pensacola, I have finally found my “home” zales store thanks to Erica. The experiences at the Cordova Mall location had me ready to write off Zales entirely when it came to my jewelry purchases and I already refuse to use Kay’s, but that’s a story for a different day.

Upon entering the Zales in Cleveland, TN on Saturday, I was met with a smile and the epitome of client care. Erica was diligent in locating the details for my warranty and explaining all the details which were rudely and abruptly dismissed as invalid at the prior location on multiple occasions. She took the time, care, and effort to ensure I had all the information I needed to ensure this didn’t happen again should I enter another Zales location, and also identified an alarming detail on another item I was wearing that was causing potential risk to lose a diamond! Eric’s took the time to clean and inspect all of my items, even if they weren’t purchased from there, and gave me options and pricing for the repair to my ring.

This type of attention to detail is few and far between these days and it certainly does not go unnoticed. When I’m ready make my next fine jewelry purchase, it will be from Erica and Erica alone. This was a top tier experience for me in a chain jewelry retailer that makes me eager to return. Thank you, Erica, for showing me that there are good, well managed chain jewelry stores in existence just as I was losing all hope.

Erica is a gem outshining your many cases and losing her would be a great disservice to...

I lost my paperwork for my purchases and Melissa was absolutely amazing. She took the time to look for and find my purchases and diamond bonds and did not make me feel bad in the slightest about it. She was kind and reassuring and made the visit one of the best experiences I’ve had by far. When I do return to make future purchases I will go out of my way to make sure she is the one I’m working with. She is a great example of someone who cares about the customers, what they really want and makes the experience enjoyable so that we feel comfortable and welcomed back into the store. Thanks again for one of the most amazing experiences with this store I’ve had. If you want someone who cares about the customer and goes out of their way to help you even if you are being difficult by losing your paperwork and can’t remember your information for pretty much anything really then she is your person....

Dropped my ring off for sizing after getting engaged before Christmas (2021) it’s now coming up on March of 22, I still haven’t gotten my ring back and confuse to get the run around every time I call from different employees in the store. Once the ring apparently came back broken and had to be resent out. Which is fine, except no one even called to tell me this. Until I called them 2 weeks later to see what the hold up was. Since then they keep trying to blame the time lapse on the warehouse. However the last two times they have “called them to find out what’s going on.” They have been told the ring is ready for shipment and will be in in 1-4 days. But what do you know we’re on like the 6th “1-4 day” time period and I still don’t have my ring. I have had to cancel 2 engagement sessions due to this. I wouldn’t recommend this store to my...