Five Below — Local services in Cleveland

Upon my recent visit to Five Below in Cleveland, TN, I found it necessary to address several concerns regarding the establishment's operations, ranging from customer interaction to integrity in business practices. As a discerning patron and advocate for ethical commerce, it is incumbent upon me to provide insight for both prospective visitors and the management of Five Below.

Firstly, I must draw attention to a disconcerting observation regarding the self-checkout process. While purportedly intended for customer convenience, it became evident that employees were surreptitiously manipulating the customer satisfaction surveys. Upon checkout, employees hastily intervened, ostensibly to assist, yet in reality, to inflate their own ratings by completing surveys without solicitation or consent. This duplicitous behavior not only undermines the integrity of the feedback system but also constitutes a deceptive practice that warrants immediate rectification by upper management.

Furthermore, the restriction of access to patron restrooms through a digital key code presents an inconvenience exacerbated by the inconsistency in employee knowledge. Despite their purported inability to provide access, it appears incongruous that employees are privy to the restroom code while patrons are left inconvenienced. This incongruity fosters a perception of preferential treatment, detracting from the equitable and hospitable environment expected of retail establishments.

In terms of customer engagement, the greeting practice employed by Five Below staff merits scrutiny. Rather than fostering a genuine atmosphere of welcome, the strident and theatrical manner in which greetings are delivered feels contrived and insincere. Positioned mere feet from the entrance, the cacophonous salutations are jarring and disruptive, failing to convey a sincere welcome. Such a disingenuous approach to customer interaction not only undermines the ambiance of the store but also alienates patrons, diminishing the overall shopping experience.

Additionally, the issue of aisle congestion perpetuated by individuals loitering amidst merchandise warrants attention. The reluctance of these individuals to yield space obstructs the flow of traffic, impeding the shopping experience for other patrons. Addressing this concern through proactive aisle management strategies would enhance the overall accessibility and convenience of the shopping environment.

Lastly, while Five Below prides itself on offering budget-friendly merchandise, the adage "you get what you pay for" proves insufficient to justify the subpar quality of their offerings. Despite the affordability of items, consumers rightfully expect a baseline standard of quality commensurate with their expenditure. Regrettably, my experiences have consistently revealed a disparity between price point and product quality, underscoring the imperative for discerning consumers to temper expectations accordingly.

In conclusion, the issues elucidated herein demand earnest consideration and remediation from the management of Five Below. Upholding principles of integrity, equitable treatment, genuine customer engagement, and product quality are paramount to fostering a sustainable and reputable business model. It is my fervent hope that these insights serve as constructive feedback, guiding the path towards a more fulfilling and mutually beneficial shopping experience for all...

David is AWESOME!!! I will probably never go back to the Hamilton Place Five Below after my AMAZING experience with the Cleveland store. I had placed an online order right at 5 am for in store pick up at Hamilton Place for the halloween squishmallow drop this month, and had a confirmation number and everything. When I called the next day before I made the drive to Hamilton Place to see if my order was there, the manager said that online orders were and I quote “not a priority” and that it was “first come first serve”- yet I had already bought them at 5 am? She then said that in store customers get “dibs” before anyone else, and that they only got 2 boxes therefore could only fill 2 online orders and never got to mine (even though my order was placed at 5:05 a.m.). I even stopped by in person to see if I could find any still misplaced around the store, and did end up finding 3 but none that I had ordered. I talked to the manager in person when she told me “online orders and in store pickup ISN’T even a thing i’m not sure why the website gives that option” which I know is un-true as I have worked at Five Below before myself. I then decided to call the Cleveland store and explained my situation to David, who amazingly told me they had 10 boxes in and even called his superior to make sure he could hold 2 specific squishmallows for me since I had already ordered them online. He called me back not even 10 minutes later telling me to come on down and that they’d have them there for me! I ended up getting all but one from my order as they were out of the red devil but I was so ecstatic!!!! David literally made my entire October better and he deserves a promotion in my opinion! Even in person he was so helpful and nice, and explained that the Hamilton Place manager gave me a lot of incorrect information. He restored my faith in Five Below for sure!! I will be shopping at this one from now on, even though it is an hour from my house. Even the new Five Below in Hixson gave me misleading information when I asked about the squish drop the week before and an employee said “what is that”… (otherwise I would’ve gone to the one 10 minutes from my house in Hixson in the first place)… so Thank you David!! I appreciate the work you put in at Five...

I just want to say how rude the workers are in this place? Really! First of all your wearing a headst that is not store related listening to your music. 2nd of all trying to check out was ridiculous! Only 1 person to check you out and it's mandatory? 2nd of all yall have NO BAGS! (PLASTIC BAGS TO CARRT ITEMS) HAD AROUND 10 ITEMS. NO PLASTIC BAGS. SOMEONE WALKED IN AND ASKED FOR A 2ND BAG. GUESS WHAT???? THE EMPLIYEE GAVE HER ONE! ANOTHER CUSTOMER CHECKING OUT ASKED FOR A BAG, HE TOLD HER WE INLY GOT A FEW BAGS TO LAST ALL MONTH?????? WHAT!!!!! REALLY LIKE WHAT????????? YOU GAVE A PLASTIC BAG TO SOMEONE WHO ALREADY WALKED OUT THE DOOR???? THIS LADY ASKED FOR A PLASTIC BAG TO CARRT HER STUFF????? OH WAIT!!!!!! THE GURL THAT CAME BACK INTO THE STORE WAS PRETTY YOUNG GURL......THE LADY THAT ASKED FOR A BAG TRYING TO CHECK OUT WAS AN OLDER LADY!!! SO YOU TRYING TO SCORE WITH THE YOUNGER GURL BUT THE OLDER LADY YOU DISRESPECTED HER CAUSE SHE WASNT YOUNG A PRETTY LIKE THE OTHER GURL THAT CANE IN AND WNATED TO SCORE EVIDENTALLY? THE OTHER THING THAT PISSED US OFF WAS YOU SAID OH? YOU CAN BUY THIS BAG FOR .35.....REALLY!!!! YOU OFFER A BAG TO A YOUNGER GURL, REFUSE TO AN OLDER WOMAN AND TELL HER YALL INLY HAVE A COUPLE OF BAGS THAT IS SUPPOSED TO LAST ALL MONTH???? UMMM BUBBA LOOK! ITS SEPTEMBER 1ST??????? OUT OF BAGS AND SUPPOSED TO LAST ALL MONTH????...