Madeleine's Bridal Boutique — Attraction in Clovis

Growing up, I always admired the dresses in the window when I was in Old Town. So, when I got engaged, I knew I would find my dress here. Unfortunately, that dream quickly unraveled, starting with my first appointment in March. An employee made uncomfortable comments about my body and engagement timeline. When I didn’t like a dress, she insisted I was wrong. I almost left to find another store, but I found the perfect dress and decided to stick it out.

She measured me and said I was between a size 4 and 6. My mom and I suggested ordering the size 6 since it’s easier to take a dress in, but she assured us the owner, Sherri, would oversee everything, and the correct size would be ordered.

I needed the dress by the end of October and was told it would arrive by mid-July, meeting the three-month alteration timeline. By mid-July, we’d heard nothing. When my mom called, she was rudely told they would only speak to the bride.

The dress didn’t arrive until 8/29, and I went in the first Saturday of September. Thankfully, I met a kind employee, Misty, who told me a size 4 had been ordered. When I tried it on, it was so tight around my hips that we could barely zip it. Misty remeasured me and found the first employee had measured me incorrectly.

Sherri came in and assured me they’d make it right. She expressed frustration that I hadn’t contacted her earlier about my experience but was glad I hadn’t left a review. They found about ¾ of an inch on each side that could be let out. Sherri also said she had ordered a size 6 in the same dress, which should arrive in four days.

That evening, Sherri called to say she’d ordered a size 8, not 6. She insisted I try it on, though it didn’t make sense since the size 4 fit everywhere except my hips. I reluctantly agreed, but Tuesday passed with no word from her.

After a few more days of silence, we called the store again—now just six weeks from my wedding. We learned the size 8 had been in the store for a week, but Sherri, who was out of town, insisted she needed to be present, pushing me closer to my wedding day. After multiple calls with Astrid, we secured an appointment for the next day with the alterations person to see if the size 4 could be adjusted.

I took time off work, but when we arrived, Astrid pulled out the size 8. I explained I only wanted to assess the size 4, but she told me the alterations person wasn’t there, despite what we’d been told. Astrid wanted to send photos of me in both dresses to Sherri, which I declined. I asked to take my fully paid-for dress to another alterations place, but Astrid refused. After demanding she call Sherri, I spoke with her directly. She was condescending but arranged for me to visit CK Alterations that evening.

The alterations process was another disaster. They stained the dress, misplaced the bustles, ruined the hemline, and positioned the cups so poorly that they stuck out. One week before the wedding, I had to involve Sherri again due to the state of the dress. When my mom called, Sherri agreed to fix it but began questioning her about a review my mother-in-law had left, which was incredibly unprofessional.

We returned the dress to the store one week before the wedding. Sherri told my mom to pick it up on Wednesday, but when she arrived, the dress wasn’t ready—they hadn’t even fixed the cups. Sherri began working on it in front of her.

I tried the dress on at home, and it was somehow worse. It’s so tight around my hips that sitting is nearly impossible, while the bust is so loose I don’t feel secure. This wasn’t how it fit at my last try-on, nor should anything have been altered. The cups look poorly cut and are still visible when I wear the dress. With two days to go before my wedding, we no longer trust Sherri or her team to fix it. My mom will attempt to sew the cups herself, and I can only hope the dress stretches enough for me to get through the night.

Sherri, you’ve ruined what should have been a beautiful, joyous experience. You’ve more than earned the one-star review you were so...

I used Madeline’s for my wedding last year (July 26, 2020). I was recommended here by my sister-in-law, but it was also in Clovis (where I live). I originally emailed them to schedule an appointment (not realizing walk ins are welcome) to look at wedding dresses. I went the day after Christmas. I had other places booked a few days later just in case, but the moment I walked, I loved the place. Sherri (the owner) and Jordan had me look around at dresses and to pick out a few. The first dress I fell in love with, but chose a few others. Sherri saw my style and even brought out a few dresses from the back that were similar to my style. I loved my first dress I picked out and the last dress Sherri found. I ended up going with the first dress I found and I still love it too this day. Jordan even helped me get a veil that matched my dress perfectly. Although I could have gotten it ordered new, I also chose the dress off-the-rack. It was a little bit cheaper, but it was already there and there wasn’t really anything wrong with it either. I never though of looking elsewhere or at any other dresses after that. My twin sister (aka maid-of-honor) then looked at bridesmaid dresses. A few weeks later we came in and looked back at the dress my sister and I liked for the bridesmaids. Sherri and Jordan helped me with picking out the colors since theme was all shades of green. Plus my sister found a similar dress to the other bridesmaids, but had beading to make her’s a little different than the rest. My mom tried on a dress that she loved and matched Sherri found a color that went beautifully to mine. When I finally got my husband and best man to come in with me to look at suits, Sherri said she had the perfect suit that would match my dress. She brought me and my mom to the back and showed us what it looked like with my dress. It matched perfectly. All the girls dresses had ties that matched too so everything flowed. My husband was a little disappointed he didn’t get to pick his suit out (he wanted dark green and black), but ended up loving the beige, especially since our wedding was in the summer and ended up outdoors due to COVID. Sherri even matched everyone perfectly for my sister’s April 24, 2021 wedding. My sister told Sherri the theme and made it feel more country. The colors were burgundy and red with pink accents and matched my mom in this beautiful dusty pink. For my sister’s dress she told Sherri she wanted strapless and lace unlike me who liked glitter. Sherri pulled out a dress in the back that was exactly what she was looking for. Even though my sister’s mother-in-law and sister-in-law to be liked this other dress, my sister and I knew that was the one. My sister wanted a belt to go with her dress. Sherri even found a belt and a pair of earring that matched her dress perfectly. If we were to order the same belt or earring elsewhere, they were going to charge us double. When we picked out my sister’s wedding dress and my matron-of-honor dress we mentioned to Sherri and Jordan that we were both pregnant (my sister delivered March 8 and I was going to be 8 months at the wedding). They were very accommodating and ordered up just in case. If I could have given this store more stars I would have and I recommend it to any bride or anyone who wants a nice formal/evening dress. I love Sherri and Jordan; they are both so sweet. Sherri might seem picky, but she just wants you and your wedding to be perfect and she knows her dresses. Jordan is always so helpful and...

My experience started off great, my stylist Misty was amazing! I found my gown and the owner, Sherri, reassured that it would arrive in November so I’d have plenty of time for alterations prior to my wedding which is in February. I ordered the gown same day at the end of July and after that everything went downhill. I reached out in the beginning of November since I hadn’t heard anything from the boutique and Misty got back to me saying my gown was delayed until the end of December and that is just for the gown to arrive at the designers warehouse so I would have to wait a little longer than that for it to arrive at the boutique. Being in Bridal myself, I knew these delays happen especially in the end of the year so I wasn’t worried until the end of December came and it still hadn’t been shipped to the boutique. I kept in contact with my stylists as weeks passed, then the last week I got a text from my stylist saying my gown came and we just needed to finalize the payments to ship the gown to me and I would have before January 22nd which is exactly a month before my wedding. We got everything taken care of. Then the 22nd came which was a Wednesday and almost a week after my gown had made it to the boutique and I had not received any shipping info. I reached out to my stylist and she told me that the owner, Sherri, was told about the urgency and that she expressed that the gown needed to be shipped but that she took her time with it and did not get it out until that Wednesday the 22nd. I was told they would send me the shipping info but I never received it so I called back later that evening and spoke directly with Sherri to express my concern especially since because she took forever I now have to have a rush fee charged for my alterations. Her excuse as to why she took that long to ship it out to me was that she was told by my stylist that I was doing my own alteration and that she didn’t feel the urgency to get it out to me. I told her that was not true and regardless I needed that extra time because my dress does need a good amount of alterations and I don’t want to have to stress up until the last minute to get things done. She was very inconsiderate and spoke down to me. She even told me she would send the shipping and tracking info but I asked for the tracking number and thank goodness I did because she never sent me anything after our conversation. My stylist was amazing but the owner of this business was every bit of unprofessional especially with something that was not cheap and very important. I have never experienced such an overwhelming situation and I hope that no other bride gives this business their time because they do not deserve to have such a special thing ruined due to someone’s laziness and...