At Home — Attraction in College Station

I just want to say I am absolutely appalled by what I saw when I was in the College Station store this weekend. I'm not sure who the manager here is or if this is a corporate wide thing, but having a large whiteboard directly next to the cash register displaying your employee's loyalty sign up percentages for EVERY customer to see is dehumanizing, disrespectful, and extremely distasteful. Those people are hard workers and I have worked in retail before where we had certain goals to meet, I realize that this is the norm, but to display it?? You should not be harassing customers to sign up for your loyalty program and when they say no, counting that against the worker. What are they supposed to do? No is a complete sentence and marking percentages in red on that board is so belittling. Y'all ought to be ashamed having a management team that would do that to their workers. If I was coming in for an interview, I would turn around and walk out the second I saw that. Do better; take the board down, appreciate your employees, and reward their hard work instead of publicly shaming them. I'm sure the intention here is to incentivize them, but it really comes off as very controlling...

Absolutely terrible customer service. Lise was the most rude and unprofessional person I've talked to that works in retail.

I left after waiting 20 minutes for my pick up item. This morning I was charged for that item I didn't pick up. After calling the store, I was told they accidentally marked it as picked up but it was still sitting in the back. Zack, the store manager, refused to refund it and would not even ship it to me to attempt to resolve their blunder. I'm now having to file a complaint with the BBB to get my money back.

To the store: you commenting that you're sorry isn't going to fix the issue. Take accountability and resolve your mistake.

Update: I finally got a refund from corporate after filing the BBB complaint. It really shouldn't have taken those measures to get it done. The manager (Zack) needs to be taught how to properly deal with the...

2 stars only bc they have good prices. Customer service is awful. I waited in the checkout line with a full basket to ask for help with big outdoor furniture, because I couldn’t find anyone in the store to help me. He said to go back to furniture to meet someone who would help me. Well no One did. The lady who met me informed me that “this is a self-help store”, and I had to lift the heavy table by myself and pull the flat cart and a regular cart back to the front of the store after I informed her It was too heavy for me to Lift. There was a two-person lift warning on the box, and I’m a little person. When I got back to the checkout line she made me wait in the line again because “people get mad when you cut,” even though I informed her that I had already waited through the line once. Thankfully, they did help me load the table...