Mattress Warehouse of State College - Benner Pike — Attraction in College Township

I bought a mattress from your Benner Pike location in State College PA on 09/11/20 and the lady who attended me there (Betty) processed my payment 3 times because she said the payment didn't go through. She then refunded me one of those payments and said that we needed to wait for a few days to see if we were going to be charged for the other two payments. This has now been almost 6 weeks and I am still waiting. I have been to your location several times already and every time I am told that we are going to get the refund and that someone is going to call us to confirm that it has been done none of which has happened. Every time, I am told that Betty's manager is processing the refund and that we are going to receive it in a few days and still nothing and nobody is calling me back. I have bought 1 mattress which I still have been charged twice for and this has been going on for 6 weeks which is totally unprofessional and unacceptable. I was nice and patient at the beginning but now this I am starting to consider this as a theft and if this problem is not solved this week I will take measures to get...

Pushy salesman prejudged us and lost the sale.

Went in with no budget. Sales guy showed us no mattresses over $1000 because we were maybe dressed too casually and mentioned that the mattress was for our RV, which we full-time in.

Things were going fine until we showed the slightest hesitation, then the salesman started to get visibly pissy, "Oh, if the weight is the thing holding you back, if I show you the weight will that do it?!?!" (Weight is a factor when you live in an RV.)

We said we had to think about it and take some measurements. At that point he became completely rude because we weren't going to walk out with a mattress right then and there. We might have come back for it but his attitude killed the deal.

It's OK though, we went over to Mattress Firm where we dealt with a low pressure sales guy who walked us through all our options and gave us space to breath. We ended up going with a $3200 Tempur-Pedic ... which they had at Mattress Warehouse but just chose not to show us because we didn't seem like high end mattress...

We recently had the pleasure of working with Betty while purchasing a new mattress and pillows, and I can’t recommend her highly enough! From the moment we walked into the store, she greeted us with a warm smile and made us feel right at home.

Betty took the time to understand our needs and preferences, guiding us through the various options without any pressure. Her extensive knowledge about different mattresses and their features was impressive. She patiently answered all my questions and even suggested a few options that I hadn’t considered.

What truly stood out was her commitment to finding the perfect fit for us! After trying several mattresses, I finally found the one that felt just right, and we couldn’t be happier with our purchase.

Betty’s exceptional customer service and genuine care made the entire experience enjoyable and stress-free. If you’re in the market for a new mattress, definitely ask for...