Collinsville Aqua Park — Attraction in Collinsville

This was our first bad experience here and I'm not sure if we'll be back. We've been coming for years, but this time was a letdown. We were hanging out in the big pool with the rock climbing wall and there were a lot of kids out of control with lifeguards not paying attention. One kid decided it would be a good idea to jump over my head into the pool. Luckily, she didn’t fall on me. Then these other girls, not paying attention, knocked into us multiple times and went right through our group, pushing through when there was plenty of room around us. Finally told the girl to go around us. It's rude and disrespectful to be going through like this. She became hostile and started talking about us, swimming around us, giving us nasty looks, and trying to splash water in our faces. I told them to knock it off and if they didn't like it, to go somewhere else. They kept at it, so I finally decided to leave and go to the lazy river. My husband had to go to the bathroom, and after he left, this girl came running and grabbed the last tubes, so I couldn’t get one. But the joke's on her - I didn’t want one anyway, they were for kids. Then they got in the tube pool by stairs, harassing me again, talking about us and laughing at us. I finally had enough and told the lifeguard that the kids need to leave us alone. He said it looks okay now, but if we need to, he can get the manager lifeguard. I told him no, they're going to keep doing it, I want to talk to the manager lifeguard. Finally, she starts to walk over and the girl and her friends start walking away before they could leave. I pointed out to the lifeguard. I wasn't impressed with her response. I explained the issue and how it keeps happening, suggesting they should face consequences for harassing us at the water park. Her only response was "I'll talk to them, I understand, and they're just kids." Not helpful at all. You should stay away from them and they'll stay away from you. Don't look at each other. If they do it again, come to me and I'll talk to them again. This whole thing is ridiculous. We're adults and kids are being disrespectful and rude, with their parents nowhere to be found. The lifeguard should've found the kids' parents and given them a warning. The lifeguard didn't...

This was the worst experience i've ever had at a water park. I have crohn's disease and not able to eat the food that they have. At the concession stand and the lady at the front gave me such a big issue for bringing in my own snacks. Even though it says online, you can't and if you have a medical reason which I do. Nowhere on the website does it say you cannot bring your own life jacket for your child. So if you plan on bringing your own, don't cause they won't let you bring it in. Once getting it to pay, I asked if I could pay for an extra wristban for a child that was coming in about an hour so that I could just go up there and hand it to them. And the girl with a lot of attitude said no. That's the person has to be present I said okay that's totally fine. Once paid, she took another about 5 minutes to have me sign my slip and give me my card back. And when she did again, a lot of attitude from her. Once we entered the park, you can clearly see that they care more about their season card holders than anybody else. Because they just let them put their stuff all over the place and take up as many spots as they would like. I have to say all the lifeguards were very rude as well. We were trying to have some fun with my daughter and her friends and my friend for her birthday. And they were constantly yelling at our little one for having fun and yelling and screaming like a two year should. I would rather drive the extra 30 minutes to go to Ragin Rivers than ever give this company my money ever again. When it was splashed city, it was never like this. I guess the city of Collinsville cares more about their own residents than people who come out of town. I have already let numerous people know about the bad experience that we had yesterday at Collinsville aqua park. I hope eventually the management and the staff start to have better attitude or I could see this place going downhill like everything else in...

My husband and I brought our children here 6/27/23( our twins bday) to celebrate. I can’t remember the lifeguards name, but she spoke very rudely to our son. He was unaware that he couldn’t put his feet in the water near the slide and the tires. The lifeguard yelled at our son to move and it startled him. He was taken back and nervous and he froze. She again yelled at him and pointed toward him very aggressively. It was completely uncalled for and extremely rude. I attempted to talk to the young lady and she was completely rude toward me as well. I spoke with another lifeguard, I believe her name was Trish or Trista, and she was very pleasant. I explained everything that happened and she assured that she would speak with the rude lifeguard. While Trish/Trisha spoke with the rude lifeguard, the lifeguard stated that she is not bothered by what she did. The nerve!! She completely had a very nasty attitude. This was our first time there and If this is considered a family environment, that was not our experience. I spoke with the manager Jessica to rectify the situation. I asked for a refund because I nor my family did not want to stay in that environment. However, she stated that the company does not give refunds. However, she offered a few passes to come back on another day. Honestly speaking, I understand that lifeguards are there to protect the children. However, our son only had his feet in the water sitting on the side. There was no danger. I really don’t want to go back. That experienced almost ruined our twins bday and it’s very unfortunate that I couldn’t get my $105.00 refunded. I do not like being in those type of rude environments nor do I appreciate the rudeness and disrespect given by a...