White Castle — Restaurant in Collinsville

WOW. Preorder thru app. Arrive on time as stated to arrive via app. “No, that’s not her order, it’s jimmy’s” as i walked in. How lovely, things were going smoothly. Well, til the lady saw that i was Jimmy. Then she proceeded to canabilize my full order that was in the bag. First it was the cheese fries. Tossed the box down the counter, flew open. Sat there for 6 mins before being shuffled further back into the kitchen. Then the cheeseburgers came out and put into other orders. Blah blah blah, just amazing. The blatant disrespect and self generated chaos in order to scold me for being a-stout. Hold me accountable for all the misery she has ever lived through. As a disabled veteran that also worked in many customer service positions, to include fast food. It’s saddening the level of discontent that was displayed during the 15 mins i waited before leaving this establishment with no food in hand. But yay, as an afterthought post me just saying cancel my order. The nerve and audacity to then send another customer out the door to try and make me take cheese fries that sat there for 20 mins after my arrival. ZOINK. Upswing, yay. At least it’s not Ohio where they are eating pet cats. Hahaha. Sorry but after this encounter. Some humor is required. *do not expect there to be any customer appreciation or employee self pride upon walking in. Otherwise you’ll be just as disappointed by your experience as i was. My order was made and waiting… it was fun watching the dismantling. So yay, thank you for that and yay you. Disrespecting a disabled combat veteran, and then act like you’re not. Meh, 1 star review it is. Dirty floors, walls, and counters. Witnessed cooked food being placed on the same counter as raw...

After a unnecessarily long delay in the Drive-Thru I was able to order. Or I thought I was. I was told twice to wait. As I was trapped in the Drive-Thru there was nothing else I could do. Finally I hear a whisper through the Drive-Thru speaker. I assumed that this quiet voice was telling me I can finally order. I ordered two BBQ brisket sliders. The quiet whisper said something in return. I then replied two BBQ brisket sliders. The quiet whisper asked me to speak up. I laughed at the absurdity of it. But I begin to holler TWO BBQ BRISKET SLIDERS. The whisper said $14.79. I was shocked. They were a $1.87 a piece. I loudly said "I only ordered two sliders!" finally a normal sounding voice came over the loudspeaker asking me what is it I wanted. I repeated my order and was told the price would be $4.17. As I was finally done with my order. I looked at my watch and realized that 23 minutes of my life was stolen from me. Thankfully the two cars in front of me make a break for it and gets to taste freedom. And I finally make it to the window. To meet the owner of the whisper voice. She quietly asked me if my order was combo one. I explained that I got two BBQ brisket sliders. She poked around on the machine and then asked me if I had two combos and a kids meal. I explained to her that the two cars in front of me have broke free and are running towards the fences. And all I want is two BBQ brisket sliders. I paid and was given a bag with three sandwiches in it. Thank the Lord two we're BBQ brisket sliders. The third was a double slider. I didn't care for the barbecue brisket sliders even after all the wait. But I did like the...

When I walked in the first time a few nights ago it was fairly dark, so I couldn't see what I saw today, but let's get to that a little later.

The other day it was about 9 or 10PM. I'm assuming it was shift change. A female had the till on the counter, counting the money. 😳 I get it, this Collinsville Il, a.k.a. small town America, no crime here. 🙄 A young man standing to her right watching her. I waited as she counted and he watched. After about a minute, another staff member came up and started watching as the girl continued to count the money.

I waited about another 30 seconds then asked if it was possible to put an order in as I very hungry and hoping to try White Castle for the first time. I mean, come on, if it was good enough for Harold and Kumar, it had to be good enough for me. (Yes I am THAT old!!!) "When I'm done." Where the words that came out of the girls mouth. I said, "Awesome," and walked out.

Tonight I figured I'd give another shot. As I was walking in the floor between the 2 entrance doors looked it hadn't been mopped since the last snowfall. The crumbs on 60% of the tables were quite the sight. The floor inside looked like it had been mopped more than the foyer but not in a week or so. When it was mopped, it was mopped.......just mopped......not swept. I honestly felt ill when I saw a customer taking a bite of a burger. I said "what a pig pen," and went to Arby's.

Oh and open late, shouldn't mean closed before 9 on a Saturday night.

So in closing, I'd rather starve then set foot in this...