Luna Float Spa & Salt Cave — Attraction in Colorado Springs

I am very disappointed in this experience. I came to this spa because I am dealing with a lot mentally due to a recent injury and wanted to splurge on something to help feel a bit more calm and at peace. That was unfortunately not the experience that I got to have. I booked a 90 minute float and 45 minute salt cave session. I knew I'd need 90 minutes to fully decompress in the tank with how off I've been feeling lately. Somehow they messed up my reservation so I only got 60 minutes in the float and didn't know they made a mistake until the session ended early and I had only just started getting to a meditative state when the machine alerted me that my session was over. I informed the front desk of this mistake but nothing was done about it. I then waited 30 minutes to go in the salt cave (no big deal) and did not realize it was in a seperate building so we there was more walking and stairs involved than what I was expecting, which are both things that are the most hard on my injury. I then go into the salt cave and began to finally go into a meditative state and they let a different girl in early, which wouldn't have been a big deal if the girl hadn't been scrolling on videos obnoxiously on her phone and taking flash photos of the inside of the salt cave! I was so over this experience at this point. There is no one in the waiting room at the salt cave unless they are bringing someone down there, so I wanted to go back to the spa to tell them how disappointed I am, but the spa and the salt cave are in different buildings so I had to walk back in shorts in freezing temperatures because there is no place to change back into your regular clothes at the salt cave. I tried to walk around the base of the buildings so I could just take the elevator back up to the spa and I noticed it just took me in a large circle around a different building, so I went back the way I came and went up the stairs on the outside of the building that they led me down to get to the cave. I get to the outter perimeter door and of course it was locked. So at this point I was in pain, freezing, and wanted to go home. I walked down the stairs and to my car, where my phone was at, and called them, hoping that I could explain this to them over the phone. Of course, they don't answer. I should have seen that coming, as it took me numerous phone calls to get this appointment booked in the first place since no one there seems to answer. I just left at this point, I was in pain from the walking and couldn't do anymore (the few minutes might not seem like much to some people, but with my injury it is a lot on me right now) and was the opposite of relaxed leaving this establishment. I'm all around extremely disappointed. I even had a friend tell me this place wasn't good, I should have known not...

Every anniversary my husband and I book a spa day experience somewhere. My husband and I booked a half moon day spa package. It started off kind of odd. We arrived yesterday 15 minutes early to fill out any necessary paperwork. The person in the front talked on the phone with two different people before acknowledging us at all. We awkwardly were waiting in the front. They didn't ask us for paperwork or anything. Then we were placed in a soaking room and told afterwards someone would come to get us after for the sauna. We got into the tank and did the soak. It was a different experience. Not something I would ever do again. We kept getting salt water in our eyes and it was miserable at best. Afterwards we waited with the door open and came out and were rudely told the sauna wasn't ready to wait either in the front sitting area or back in the float room. The front waiting area was full. So we proceed to wait another 30 minutes with the room door open for the sauna to be ready. Someone else came by and took us to the sauna and we told her how long we had been waiting and she claimed she didn't know where we were. It felt disorganized and like they didn't actually know who was there. After the sauna we again were in the waiting area for someone to acknowledge us. The women at the front asked us if we were done with everything. We said no we still have the salt cave and massages. Someone else took us down to the salt cave which was a weird awkward walk around the building and down stairs. The whole experience and vibe was off. It felt like a business created for money laundering. I was disappointed that we even paid for the experience because we didn't even get an experience. Just a lot of rude employees and discomfort. We felt like we were inconveniencing the people working there. In the salt cave we waited until 4:15 pm. There was nobody in the area outside the door. We ended up just walking out and leaving because we couldn't figure out how to get back in and were already 15 minutes late for the massages. We never received the massages and I feel like they owe us a refund for that. The lack of organization and kindness from the employees left a bad taste in our mouths. When we got there we should have been given a tour and told to make our way through the experience on our own if they weren't going to keep track of us or our "spa day." Honestly it was the biggest...

Booked a spa day for my husband's Bday. It was our first time trying to float tanks, and I'm not too sure how we feel about them haha for one, we forgot to turn off the lights in the room until towards the end, which is totally on us, so don't forget to do that or it definitely takes away from the experience. We got the Double pod, which we both fit in at the same time, except we kept floating into each other, which also took away from the experience. It also got pretty humid and hot the last 15 minutes with the pod lid completely closed, so next time I'd probably leave it cracked a bit . I'm up to try the float tank again, but in my own tank. My husband said it wasn't for him. We definitely felt relaxed afterward, as if we'd taken a nice nap even though we were both awake the whole time. The salt cave was etheral, and sauna and cold plunges were nice as well, by far the coldest cold plunge my husband's ever tried out. He couldn't stay in for more than a couple of minutes. We had short massages at the end, and while he enjoyed his, mine was very disappointing. Since it was only a half-hour massage, the masseuses said they'd focus on our problem areas only, which for me was my neck and shoulders, which I circled on my paperwork. She very lightly massaged/rubbed my legs and between my shoulder blades. Not once did she massage my neck or the base of my head, which is where all my pain and tension are at from being on a computer all day. I had to ask her to up the pressure about 10 minutes in because it felt like she was barely touching me as if she was afraid to apply pressure and hurt me. Was pretty bummed about paying for a professional massage when my husband gives me better neck massages than that for free. But I'm glad he...