Elements Massage — Attraction in Columbus

I signed up for the “gift card” with a discounted rate for my first massage in a while. Was serviced by Sam. What a great experience. Timely professional and comfortable. When I say Sams hands are soft strong clouds my session was perfect. I got a membership and will be back. Thanks Sam and staff

Update 9/7/2025 – I had my usual 90-minute session with the amazing Sam, who I will truly miss. My membership is for a 60-minute session, and like always I went to the front desk to check out and asked the rep (who seemed new, as I’d never seen her before) to give same his tip amount and check me out.

Hours later, I noticed an alert on my account showing an extra charge. When I called to find out what happened, the young lady admitted there was an error and then transferred me to her supervisor, Taylor, who was absolutely no help. Taylor admitted that she did give the young lady authorization to charge my account using the auto-pay info I have stored online, even though I did not use that card for my visit and never gave consent for this transaction.

This is unacceptable. It was not my error, it was the company’s mistake. I never authorized an additional charge, and for a business to feel comfortable charging a customer without permission is both unprofessional and unethical. The amount is not the issue it’s the principle.

When I said I wanted to cancel my membership over this, I was told I’d still be billed on October 1st and would have to use the service. Why should I be forced to pay for a business that clearly doesn’t respect its customers?

Taylor was not only unhelpful, she refused to provide a corporate number, claiming “you don’t have their number” instead of simply guiding me on how to reach them. She also wouldn’t say when the store manager, Lindsey, would be available. During the call Taylor hung up on me, and the next time I called no one even answered.

This whole experience left me hurt and disappointed. I’ve always enjoyed my sessions, especially with Sam, but the way this situation was handled was completely unprofessional. Thankfully, when I called their Easton location, Jen was extremely understanding and kind, which was a night-and-day difference compared to what I dealt with at the...

I got a massage, that felt extremely cut short, the masseuse, didn’t indicate we were running out of time, and I very much wanted other areas rubbed, but we didn’t have time, oh well, as I was leaving they scheduled me for another massage, I was thinking eh, why not, if I don’t have the money by then, I’ll just have to move the appointment, no big deal right? Wrong. I was not told that I would get a $35 cancellation fee... I saw the charge came out and I called right away thinking, surly, this is a mistake. I didn’t sign anything, I wasn’t told of this fee. Unfortunately I changed my number a week ago and was unable to get the appointment reminder. The guy unapologetically THEN told me that’s why I was charged. Never in my life, ever, at any place, have I had this happen.... we live check to check, my massage was a birthday gift from my husband. I shouldn’t have scheduled a follow up massage as I didn’t enjoy the first one much. But I wanted to make the front desk happy. So now I’m out $35, and when I informed the company I wouldn’t be booking with them again, he just said “okay, have a good night.”...

UPDATE: Despite the Owner's claim to have a manger contact me, I have received no contact. I suspect this is all for show to make it appear on their bad Google Reviews that they follow up with customers. I'm still extremely disappointed that this business decided to charge me $45 after I had to cancel my appointment due to being sick with Covid. Would they rather customers come in while sick?

I had to cancel my appointment due to a positive Covid test I received the night prior. I attempted to call the evening before. The morning of my appointment, I spoke with Elements who explained that I would be charged their $45 cancellation fee due to it not being within 24 hrs. I understand the purpose of cancellation fees, but I expressed my disappointment as this was due to Covid and I fully had planned to become a regular customer and sign up for their membership. I said I would probably not choose to return as a customer and the receptionist wasn’t sympathetic. I’ll take my...