I've been to Evolved for several piercings, namely my navel and third lobe. After piercing my navel, they realized they had grabbed the wrong jewelry and put in a ring that I had not selected. They apologized but could not re-pierce it and I had to settle for jewelry other than the one I requested. Most recently, when piercing my third lobes, my piercer noticed he did them unevenly and told me he would have to redo my right lobe. While piercing it again (within minutes of the first attempt), he created a different hole in the front but went through the same hole in the back of my ear, causing it to be just as crooked as before. My piercing became extremely swollen and painful within 24 hours, likely due to the repeat trauma. When I noticed it was still crooked and went back to have it looked at by a different piercer, they seemed concerned about who had even done the first one as it looked so inflamed. They ultimately had to take the piercing out, though they gave me a voucher to get it redone for free once the holes had healed.

While letting my right ear heal, my left ear started to become increasingly irritated and painful despite ensuring I did not sleep or apply any pressure on it. A friend looked at it and noticed an unusual earring back that was so small in circumference it had fit through the hole in my ear and left an open sore that months later, has still not healed. It was almost as if I could pull the entire earring and its back out through the front of my ear. I went back to Evolved to see if they could change the back, and they were very rude and dismissive of me the entire time before letting me know they could only so do at an additional fee. They showed absolutely no concern for the results of their work and were almost stand-offish as if my own concerns were bothersome for them to even deal with.

While I also requested a refund for the first ear, as I do not plan on having it redone by them due to repeated failed piercing attempts, they told me they could not do refunds of any kind and my only choice is to re-pierce it. This is understandable, though I am disappointed in this policy as it applies here considering my concerns (alongside the piercing being removed) are because of way the piercing was done in the first place. I am also nervous to re-pierce here as I have had a myriad of negative experiences with their staff and my results. I would not suggest going here without doing extensive research on your piercer. I'm not sure how a simple lobe piercing could become so complicated to correct.