Play It! Games, Movies, & Music / Play It Trade It — Attraction in Columbus

Not going to name names but the person getting glowing reviews has some sort of issue with me it seems. I've been trading here for years but now when i go in its always some kind of excuse. First i was told there were seperate systems bought for cash trade ins and credit trade ins which i know is a complete pile of lies and the same said person also seems to always "find" something wrong with systems i bring in. I had a system working literally seconds before handing it over to be looked at and as soon as the person working took it behind the counter all of a sudden my screen wasn't working and i got some vague apology. Get home only to find out it had been put into a booted state of sorts so that the screen would not come on. It was working literally seconds before it went behind the counter where my view was obstructed. I used to love this place and agree with all the reviews but after my questionable treatment lately i think I'm going to file a formal complaint and take my business elsewhere which means driving way out of my way but if what i am seeing is correct the said person is in a position of power so it's not as if anything can be done. If said person that works at the high st location happens to see this just know that i know what you did and i will either no longer come in or make sure i don't come in on your shift so i don't get tricked and lied to again as it only happens when you run the counter every other time my trade ins go smoothly. You made me wait forever just to do whatever you did to my system and had to audacity to give people money off on brand new games for no reason other than what appeared to be you knowing them and on top of that did it more than a few times. You keep saying retro but shoot down everything i bring in even when it is indeed retro. This is exactly why you aren't bigger. Its clear there's preferential treatment but i wasn't aware it went this far. Maybe my appearance makes you think something I'm not but congratulations your repeated running me around officially earned the store i used to love 1 star and a horribly displeased review. Looks like I'll be finding a new retro type store to sell to on the days you work since it's clear you have some kind of beef with me. Not going to steer people away from the store but make sure you guys go in when its the two people working the counter they'll always take care of anyone but it seems that Sneeky Solo over here doesn't like some people so be observant of who is at the counter...

I had a very disappointing experience at play it clintonville last night. First of all i called ahead to see what i could get for a ps4 slim for trade in, whoever i spoke to mentioned that there has been an influx of trade ins but nothing about not taking any right now. So when i arrive to sell my console and i immediately get told they’re not taking them right now it was a little annoying considering i drove almost 30 minutes but whatever i can understand why it would’ve just been nice to have better communication. My major problem came next up. I was trading in a vita, the man who was there proceeds to turn on the system, saw that it stick drifted for a half second and said oh i can’t take this sorry. So my fiancee and i go back out to our car and i turn it back on just to see if it was seriously drifting and it was fine. My fiancee was very upset and wanted to go talk to the man in there about it. So she went in to try to talk to the person in there and show them it wasn’t drifting anymore and he just said i don’t want it after that sorry, wasn’t even willing to mess around to see if it would persist

I didn’t think about this until later last night but what really bothered me about that aside from just being rude is I know for a fact this store takes switch trade ins, and switches are so notorious for stick drift that there has been actual class law suits against it, and I bet you some of their other consoles and handhelds will have that drift so i’m not sure why the quick judgement maybe I just shouldn’t have charged it up. It’s just very hypocritical and you could’ve at least given it another chance to shut me up

I have no issues with the polaris or hilliard locations but after this experience i might just take my future business elsewhere. It costs nothing just to be a...

So my initial review of this location was 3 star because originally despite the few hiccups when it comes to finding things, I usually always leave with what I want. But after my most recent visit, I'm afraid it's going to have to be reduced to 1-star. I only bought on dvd on my last visit that consisted of two discs. Now the employee did check the discs to see if they were in good condition and even cleaned them for me before ringing me out. And this is partly my fault because 1.) I usually double check discs on used media while in store anyway. and 2.) I don't usually watch the media I purchase at home right away. But about a week later, I go to finally watch this dvd and I discover that the disc doesn't match the tag description or what's on the case. In short, it was the wrong movie inside the case; to make matters worse, the second disc inside the case was the wrong movie as well. Now I feel that if you have time to check the discs for condition, you should be able to check the discs to make sure their actually the correct item that corresponds to what's on the case. And as upset as I am about this, especially because this isn't the first time I've had an issue at this location, I take this as a lesson learned. I will just cut my losses and not patronize this particular location anymore. This situation combined with the nonchalant attitudes and disregard I feel from majority of the staff (the owner Chris is great though) is enough for me to not give this location anymore of my money. I used to really make a big fuss over mistakes made by employees trained to do their job but this is just a lesson...