United States Ohio ColumbusThe Pointe At Polaris

The Pointe At Polaris

8900 Lyra Dr, Columbus, OH 43240

4.3(181)

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Family friendly

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Phone

(844) 593-2679

Website

livepointeatpolaris.com

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Posts

Yammy YammyYammy Yammy

Terrible Maintenance!!!!! SOOOOOO FRUSTRATING!!!! It's the second year I stay in this apartment. The fridge went down twice (once per year:(). The maintenance team is soooo unprofessional and dry me crazy. Surprised to hear the same excuse the second year in a roll. Definitely not a luxury apartment service. My fridge was down in July. it frozen everything! and i put in maintenance request on July 24. The first time the maintenance team came. They randomly checked it, and told us nothing wrong. And left. How come my veg, fruit and water all frozen if nothing wrong! The second time, maintenance team stopped by to check if the fridge working well. Of course not, as nobody helped fix anything! The third time, 2 people came and told us they will ask professions to come and check for us the next day. But! Nobody showed up after that! A week after, finally their "so called" professions came. GUess what they did! they came and measure the temperature in the fridge. It was about 27 degree. Then he looked up on google and showed us a random comments saying " if temperature is below 40 degree, it is normal". OMG. it is of course below 40 degree, otherwise, how come everything frozen. The "PROFESSION" left with this comment. It was almost a moth (today is 8/21, and my first maintenance request put in on 7/24). And within this month, we keep putting maintenance request and sending emails to the community. But it was not solved until know. Actually, expect sending couple people upstairs to randomly check the fridge, their maintenance team done nothing. This Morning, another batch of veg, milk, water frozen.... (pictures attached) They keep telling us nothing wrong, which is soooo frustrating. We feel we are not taken care of!

S SS S

I’ve lived here for 3 years and highly recommend this complex! Within the first year of living here they had to reinstall the floors throughout the main living area of each unit. We were provided boxes and dollies to move important belongings and another unit was staged similar to an Airbnb while contractors completed work over the next few days. It definitely took the stress out of things! A few other things I’ve appreciated: - Cleaners often shampoo and vacuum the hallway carpets. - Yearly touchup painting of the halls. - Any work order placed has been minor and completed within 5 business days. - Free garage parking monitored by overnight security 365 days a year. I’ve seen only 1 car broken into during my time here, and I believe that was before they implemented security. - Walls that aren’t thin. The only time I heard a very faint muffle from a neighbor was during the Super Bowl. I occasionally hear footsteps from tenant above me, but that’s to be expected. After looking at similar priced apartments in the area, The Pointe is truly the most bang for your buck. Not only that, but it is quiet and well maintained. I could go on for days! There is a peaceful 1 mile loop around the property that is great for walking and running and I love that we have access to both pools, not that I have seen either of them crowded, even during big days like Memorial Day or the 4th. My only two wishes are that the pools were warmer (I have yet to feel them heated) and that they didn’t replace the lounge chairs (the new ones are very uncomfortable). Another user left a review stating the pools are never open but I have only experienced 1 pool closed ONCE when someone’s dog jumped in and the water needed shocked for health reasons.

Tong A.Tong A.

I have lived in the apartment for three years and the management was very quick to address any issues until recently. Upstairs neighbor dropped half-smoked cigarettes and ash on my balcony close to my chair which is flammable and played music loudly at quiet hour. I sent multiple complaint emails to the leasing office over the past four months and always got a response that they will talk to my upstairs neighbor while without any further action being taken, and the situation has not improved in the slightest. The apartment advertised that they are a strict nonsmoking community, do not allow smoking of any type in apartment or in any common areas and anyone will receive an immediate lease violation if caught smoking on the property. However, when I brought this issue to management, it seems the only action they will take is to talk to the upstairs neighbor. I also asked them to transfer me to another unit and was told that I have to pay for $500 transfer fee even though this is not my fault at all.

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Reviews of The Pointe At Polaris

4.3

(181)

5.0

My partner and I lived at The Pointe at Polaris for three years, experiencing both the Parkway and Lyra floor plans in Phase 1 on the third and fourth floors. Overall, our experience was largely positive, and we enjoyed our time here.

First, the location is fantastic. Being in the heart of Polaris means you're close to everything—shopping, dining, work, etc. While the apartment complex can't take credit for the area, it's undeniably one of the biggest perks of living there. That said, it...

1.0

RUN & DON'T WASTE YOUR $ - Pointe at Polaris is a too high for the headache and it has NOT been a full 2 months. Bait-and-switch happen with the price. I selected Lunar 15 months at $1,010 and was told right before moving in it was going to be $1,139. Paying rent online has a fee we all have to pay = $1,141.95 for a studio...not even 1bedroom!!!! Alex never told me I had to pay a water bill, until I received the email from Buckeye to pay and of course it is NOT on the lease document. And...

1.0

29w

I had lived at the Pointe at Polaris for 2.5 years, from August 2022 to December 2024, and must caution anyone who is thinking about living here that this place is NOT worth the roughly 1800 dollars for a 1 bedroom, or nearly 2800 dollars for a 2 bedroom.

To begin, the apartment quality itself. It's fine, if a bit small for what 1800 dollars would get you somewhere else, but the appliances and AC / heating all work fine. The utility bills were a bit high (150 a month for power is steep...

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