Tropical Smoothie Cafe — Restaurant in Columbus

I work in this area and I spot here to get smoothies and a bite to eat occasionally. But today I was highly disappointed with the service, food quality and the cleanliness of the store. I placed an online order and was told my order would be ready in approximately 10 mins. I arrived 2 minutes early and when asked about my order the young lady working the register could not seem to find it. And asked me what my order consisted of. I told her what I ordered and she immediately started to prepare my order. I really didn’t have time to wait as I was working and was strapped for time. But I had already paid so I waited about 10 mins for my food. While waiting I noticed how unclean the store was. The trash was over flowing, there was food left sitting out, left over smoothie mix in most of the blenders and crumbs and drink rings on the wait counter as if it hadn’t been wiped down all day. I was quite disgusted! When I did receive my food I was given the wrong flavor potato chips. When I told her that’s not what I ordered she told me they didn’t have the flavor that I ordered and asked if I wanted another kind, which I didn’t. This left me disappointed since I was already charged for my order. Yet I had to wait and didn’t even received what I ordered. This will likely be my last time ordering from...

I ordered 3 smoothies, salad, sandwich & wrap from this location today and the smoothies were awful. They tasted like water downed, iced smoothies and possibly missing ingredients. In the island green, it only tasted of ginger. Our paradise point only had a hint of banana, and sunrise sunset only tasted like orange juice. Next, they decided to give us something we didn't order, corn, to replace the sweet potatoes they ran out of. We told them of the allergy to corn, so they gave us kale salad and did not reimburse the upcharge we paid for. They said that as of 2 days ago the kale salad is now a premium side. The sign still has it listed as a regular side, and after my complaint they still didn't remove the misinforming sign at the register & laughed about it as if it's Tropical Smoothie's fault. I've been a regular customer of Trop for many years, never have I had such a disappointing experience. Because they were so rude, I didn't bother to complain about the shaved ice they gave us bc they'd likely have an excuse for that too maybe. Bad customer service here! Much better in Michigan! My total bill was $45.52, a...

Update- Their generic, AUTOMATIC replies to negative experiences just confirms my thoughts that they don't take customer experience seriously. Definitely DO NOT recommend.

Ordered 2 wraps with sides and 2 island green smoothies. Even though their sign next to the cash register said Kale apple slaw was NOT a premium side, they charged me. When I brought this to their attention, the girl nonchalantly replied, " sorry, we forgot to change it." What? Instead of charging me, I felt that the side should have included with the combo because your sign clearly stated that it was NOT a premium side. Smoothie- the customer before me had them remake her smoothie because it tasted like water. She held her smoothie upside down and liquid came out. Low and behold , I'm driving home and I realize after taking the first sip, mine tasted watered down as well! It was a teenage boy that made mine and I think he put too much ice. The flavor was watered down so much. This place used to be my go to but now, I don't think I'll be returning. Service and food...