Spinelli's Wedding Venue — Attraction in Comfort

First of all, I would like to say this is a beautiful venue – but this is where my positive sentiments end. At the tour you are sold a bill of goods where they tell you that the venue is “all inclusive” where you have free access to any décor, linens, etc. that you may need on your big day, and that staff would help decorate/prepare – this was untrue. Upon signing your contract, you will be met with hidden fees for all of the wedding essentials that were supposedly included in your quote. Worst yet, all of the customer service and communication flies out the window. It was like pulling teeth to get any information out of Spinelli’s staff and the communication was always unprofessional. The lack of organization at this venue led to us being hit with an invoice that was nearly double than what was agreed upon at contract signing. When one detail would get fixed, another issue would arise throughout the planning process. Come the big day, staff was incredibly rude, and borderline aggressive towards my family. Luckily, as the bride, I was shielded from most of this, but I am appalled at the treatment from Spinelli’s Staff towards my family. First off, while getting ready the staff was actively giving tours leading to awkward encounters and missing personal items. A branch also nearly fell on top of our photographer and my father right before the ceremony. At the reception the manager called my bother-in-law a slur for ordering non-alcoholic beverages. The manager was extremely aggressive with my MOH/sister, physically yanking a drink from her hands at one point. We had the venue until midnight, and at 10:30 management began telling our vendors to pack up because it was time to leave. When my parents confronted him he said “it has been a long day”, he yelled at my father and bad mouthed my mother to other Spinelli’s staff. Other small things that show the true nature of the staff and service include one female bartender employed by Spinelli’s made several rude comments to guests. When a guest asked the manager for help carrying plates to his family, he refused and instead demonstrated how to carry 3 plates at once “like a waiter” instead of simply helping our guest with his family’s meals. Lastly, one of the waiters spilled water and other beverages all over my cousins’ table ruining their bags, favors, and photos from our photobooth, and they never received an apology. The cherry on top was the following day, as we had rented both houses on property. Nobody from Spinelli’s staff ever told us the time we had to vacate the premises close to the big day, and my husband, mother and I all recollected the staff mentioning 11:00 checkout at our tour. Come 9:30, our families are gathering our belongings to vacate the property when we hear a knock at the door – it was cleaning staff coming because we were supposed to be out my 9:00. This caused unneeded stress to all of us, especially my husband and I who just wanted to enjoy being married. Overall, the staff makes this venue terrible. Again, I cannot believe what my family endured the day of my wedding. If you are looking for a friendly, professional, and communicative experience –...

It’s a beautiful venue but unfortunately and they did not charge us to move our date when needed but that’s the only positive thing I can mention about this venue. If I had to book a venue again for a wedding, I definitely would not choose Spinelli’s. They nickel and dime you at every opportunity. They have beautiful vines on the beams but you have to pay $400 plus tax and gratuity to have them put up. We can’t understand why they don’t just leave them up for everyone to use instead of taking down and putting them up and charging a ridiculous amount to put them back up. We believed that should be left up and included with the venue. We were told one thing before we booked with them and then something different when we went to pay our last payment and different again the day of the wedding. There was great customer service up until we made that last payment. The last couple weeks before the wedding it was really hard to get a hold of anybody and the experience with Elaine the day of was not pleasant at all. She was rude to all of our vendors and to us on the wedding day. She is not a friendly, welcoming person. I was told that we would have help setting up from the venue but the only thing they did was have the linen ready on the tables. They did nothing else to help out. You have to rent the two houses if you want to have access to them at all. If you don’t rent them out then the groom and his party have nowhere to get ready. When we came into the reception area and sat down, our cake was still sitting in the fridge. When we asked Elaine about the cake she acted like she had no clue that we had a cake even though she is the one that showed my cake lady where it could be put when she arrived. We had cold Sparks approved by the owner several months in advance but the day of, when the Cold sparks went off, Elaine had a huge problem with it. We bought the Sunday all inclusive package for 75 people, which means we had 75 servings of food and was told we would get the leftover food. We only had 49 people there so we should’ve gotten 26 servings of food as leftovers But all we got was 6 pieces of chicken, 8 pieces of pork (without the green sauce that was supposed to be on the pork) and some romaine lettuce. We didn’t get any of the extra roasted potatoes, rolls or all of the meat. If you do the cash bar option where you are paying for all the drinks, just know that each drink is ridiculously priced. The big house on the property was 85° when we got there at 10AM and she didn’t get it fixed until about 8PM. So as we were taking pictures and my family was trying to get ready in that house, it was 85°. If you are thinking about booking with Spinelli’s, please, please look at all the little details that they charge for and ask a ton of questions and I would not recommend booking the Sunday all-inclusive package because you’re going to end up throwing money away if you don’t...

So this is going to be a pretty long review but I want to share my experience so that all future brides looking into this venue understand what they may experience from the event coordinator Elaine!

First off the wedding venue itself is nice adequate space to accommodate guest and very rustic vibe so that was good. However they charge for every little thing so we opted to purchase our own stuff such as linens, cutlery, cake utensils, and even cut our own cake just so we can stay within our budget.

Now when we arrived Elaine the coordinator was happy to tell us she had her linens placed on the tables. I explained we had our own since my Tia and I plan weddings we had a lot of stuff for the event that we didn’t need the venue to provide at an extra charge. I told her we didn’t want to get charged if we can please put our own of course she made faces and chuckled disrespectfully so that was a hoot to be laughed at in my face. Now we move on to us starting to decorate. (Side note We had several people helping us mind you they charged a pretty hefty labor fee and the staff did very minimal to help setup). Okay so back to decorations as we are placing things about the venue Elaine is walking around making faces and judging our decor choices and making comments like “oh you’re using these” and then again with faces. After several comments I finally addressed her and asked her to stop being so abrasive. She was straight up just unprofessional, judging everything and a true nightmare to work with. I had to hold my tongue several time through your the evening because I did not want to ruin the evening for my sister the bride! But when I tell you this lady was so critical and making us feel like our hard work was meaningless and judging our decor choices i mean it. She literally made the bride have a panic attack with how stressed she was making everyone feel.

At the actual wedding I asked her if she needs the timeline we created she said no. And when it came to time of food etc we had different times down so it was a bit frustrating. Elaine was also rude with the guest slamming the door on one of the couples close friends. She was so bad that the guest came up to us and complained about how rude she was. Some of the staff serving dinner I guess were rude that one of the guest just asked for the spoon and served herself.

Overall I think Elaine made the experience absolutely horrible. The staff really didn’t do much to help make the day go by smoothly. I wouldn’t recommend this place to anyone not because the venue isn’t nice but because you may get the same experience from staff and Elaine as we did. I have planned 10+ wedding and never experienced such rude, judgmental, unprofessional and disrespectful behavior from the individual who is suppose to help make...