Alo Yoga - Commerce HQ — Attraction in Commerce

Highly disappointed in how this company runs their "business". I have been trying for a WEEK to place an order online. On 9/11/17 i submitted a ticket, explaining the issues I was having on their website. Per their website, it says they will respond within ONE business day. It has now been a week and no one has even contacted me proactively regarding this issue.

My sister enjoys the clothes from this store, and I was trying to get her a birthday gift. I called on Thursday once I realized no one was going to answer my ticket. The girl told me the only thing to do was to refresh the browser..... All I was asking for was free expedited shipping to cover the delays this has caused me in getting her gift. The girl I spoke to told me that she'd talk to her manager and call me back that day or the following. She didn't call me back. Also, it's important to note that there are NEVER any "live" agents available on their chat, so don't bother trying. Has no one at the company realized that this issue with their website is losing them business?

So I call back today and a girl told me to restart my computer and try again - I explain to her my situation last week and she has to ask her manager if she can manually process my order. She said she'd call me back at 10am PST with an answer. I didn't receive a call.

Needless to say, this will be the last time I will deal with this company. I gave them literally 3 separate tries to get my business (at this point it wasn't because I wanted to give it to them) and it appears they...

DO NOT BUY FROM ALO YOGA! Our experience with this company has been absolutely terrible. We purchased a pair of yoga pants online, and they didn’t fit. Their policy claims you can return or exchange items online, but that’s a complete lie. We tried both options, and they refused to process the return.

To make matters worse, we went to their store for help, and their customer service was horrible. They stated they don’t carry the product we bought and insisted they don’t allow returns or exchanges. The staff was rude and dismissive, making an already frustrating situation even worse.

This company clearly doesn’t value its customers or stand by its products. Save yourself the trouble and money—do NOT buy anything from Alo Yoga!

Clearly I've tried all methods, and their policy says it is returnable but they BLOCK you from returning online (screenshot attached) and store says they dont even carry the item we purchase online and states, they dont take returns...

Worst people ever! Extremely rude and disrespectful employees. I have never had such a horrible experience with a company. Please save your money and go to another company who respect customers and can give you a better experience. I would give -5 stars if I could. Will NEVER EVER shop with them again. Upper management is unprofessional and stuck up. Definitely have their noses turned up to people who dont fit "their vision" of fit women. I am a curvier woman and felt completely awkward when speaking with them about the fit of their clothes. So damaging to my confidence. Julia and Lillian are both the worst people to have in management. Need a lot more training in being polite and how to run customer service. I would definitely suggest Lululemon instead!!!! More options and better representation of their company. AMAZING customer service. They should train the Alo agents on how to do exceptional...