Cartronics North Miami Beach — Attraction in North Miami Beach

I agreed to take my car to Cartronics in North Miami Beach to have the headlight and fog light housing replaced and my tail lights smoked/tinted. About 2 to 3 days after it was completed, I notice part of the cover flap underneath the engine was hanging and one of my high beams was not working. I didn't think much of it, but maybe the one of clips came off. As for the high beam,it was just the power cable they forgot to plug into the bulb. After a few days later during many rainy days, I noticed the left headlight (passenger side) was fogging up. You actually could see condensation building from the inside. Fearing that I could lose my new head light, I immediately contacted Cartronics and they agreed to look at it. The manager contacted 2 to 3 hours later over the phone stating that the headlights didn't have the caps that could prevent from coming inside the housing. I thought it was strange they didn't tell me initially from the beginning. When it was time to pick it up, they told me the shocking news that I was missing the entire mud flap cover underneath engine, the entire mud flap cover on the right fender bender over the tire (passenger side) and missing partial mud flap over the left fender bender over the tire (driver side). I found it very strange to be missing these parts, considering that I have never been into an accident with this car. I only take it to the dealership I bought it from to get it serviced and for the most part nobody really ever drives the car by myself. It was only fitting that the headlight with the condensation was located on the same side where the entire mud flap cover was missing unlike the other side where it was partially missing. The partial missing clearly looked like it was cut off and not even torn off. I took pictures of all these areas. I don't think these installers knew what they were doing. To replace the head light housing on my car's requires you to take off the bumper and it took the second time around to tell me that 3/4 of my mud flaps were missing. I found highly suspicious since they were the last people to work on my car. On top of that, the tail lights tint kept bubbling and they did it a second time which is still not satisfactory. They forgot to take off the plastic over the fog lights and left it on there. They were signs that it was a job rushed and inefficient. Eventually, I had to purchase new covers flap which cost me about $273 for the parts and $90 for the labor. Of course, I took it up with the owner of the shop on how I was furious about all this and he claims they had nothing to do with the lost of my flaps and they even looked at the surveillance camera. This experience was a complete nightmare. I paid them about $315 for the labor and it was...

This place doesn't even deserve one star! My friend took his 2002 Ford Explorer to have a radio installed. The employee yanked out the old radio and began cutting wires, before even checking, what these wires were connected to. He told my friend "don't worry I know what I'm doing", the install was completed, but the car would not start. They looked over the wiring and said they did not do nothing wrong - it must be the car or the key! The car had to be towed to a garage. In the meantime I personally called and spoke to "Rick" and he informed me that if it was their fault, they would pay for the repairs. I, also, called "Lester", the owner and he screamed at me telling me that his "technicians" are trained and they know what they are doing and that my friend had an OLD car!!!! After two weeks, without a car and towing fees - it turned out that "Lester's so called "trained technicians" had cut the ground wire that created costly repairs for my friend! My friend returned back to the store with the repair invoice reflecting that the "ground wire" was cut - the manager "Rick" began screaming at my friend and told him to get out of the store! In the meantime, I tried to contact "Lester" which he never returned my call. They both had said "that if they were responsible - they would reimburse my friend for his damages". This company is dishonest and their work is shoddy. I personally saw their shoddy wiring job as they shoved back my friends old radio with all the wires cut! Unfortunately, the company does not want to assist my friend with this costly repair - now it will go to small claims court and the internet will warn others of their lack of customer service and most of all their "untrained" installers! Beware - this can happen to you as well! I have attached a picture showing how they cut wires without checking what wire...

My experience at Cartronics has been nothing short of professional, beyond professional in fact, because they were willing to go so far for me in my journey into car audio. I found Cartronics because I was looking to get my windows tinted, nothing else, when I first wen't into their shop I was intrigued with their car audio equipment, knowing literally nothing about audio at the time. I decided to upgrade my factor speakers to something more exciting, and Lester explained to me the ins and outs of the equipment and helped me make a selection. After some time with the new system, I decided that it wasn't quite enough for me, and ended up going back. This was the start of something more than a simple simple sound system, this was the start of a new EXPERIENCE. When I came back, Lester was nice enough to take my old speakers and upgrade me to a much higher end pair. I was thrilled, and thirsty to learn more about car audio in general. Lester, Rick and the entire crew were there along the way, answering my countless questions, giving me the best deals on new equipment, fixing any problems I had with my system no matter what, and doing custom work on my vehicle. And most importantly of all, they were honest and helpful during the entire experience. I have been a customer at Cartronics for almost 2 years now, and in those 2 years have learned more about car audio then I would have ever imagined. So far I have won a sound quality competition, and continue to impress my friends with my system, but most importantly, I'm satisfied. If you're looking for a helpful and professional experience in car audio, no matter what your budget, listening preference, or knowledge, Cartronics should be your first and last...