Express Factory Outlet — Attraction in Lake Zurich

It used to be one of my favorite brands, and I especially loved this store because of the service. Unfortunately, today I was shopping and didn’t realize that the items I was buying were final sale and couldn't be exchanged or returned. I picked the wrong size and went back to the store to exchange them for the correct one.

When I got to the register, I was told I couldn't return or exchange them… This was incredibly frustrating, especially because the cashier who sold me the items the first time was the STORE MANAGER, and she failed to inform me about the conditions of these items. In fact, the woman who initially assisted me told me that if the size wasn’t right, I could come back and exchange it (which is exactly what I did).

During my second visit, the manager “tried” to process the exchange, but according to the system, it wouldn’t allow it. As some sort of consolation, she told me all was not lost — that I could find someone to tailor the garment so I could wear it. CAN YOU BELIEVE THIS?

The point of this comment is that customers must be informed about purchase conditions, regardless of the price of the item. In the end, the service went from great to terrible — and the worst part is that the person who made the mistake of not informing me was the...

I Purchased couple of t shirts and went to return them back next day because they were ripped. So instead of getting money back I was charged the same amount again.Went back to store with my bank statement to talk to manager and I got treated very badly. She told me she can't do nothing about it and I can take my business somewhere else. Never going to shop...

My son and I just left the store, we unknowingly got there five minutes before closing, and Mason stepped in and helped us find everything we needed even after the store had closed. He was pleasant, extremely helpful, did not make us feel rushed at all, and we would’ve never been able to find everything we did without his helpful fashion sense. Give...