First Fly Travel — Attraction in Bethel Township

I am leaving this review because I asked for a ticket I purchased (as a totally refundable ticket) to be refunded. I had great suspicion about this company as I initially thought I was calling Air France directly. They booked my flight and several weeks later, thank goodness I checked the flight status because my seat assignment I purchased was suddenly changed without any notification. Then when I called to inquire why they would do that, I was told it was the airline that changed the flight. After I hung up with the agent, thinking things were taken care of (although still feeling a bit suspicious) I logged back in only to find out my connecting flight had also been changed to a different time that was not going to work for me. Had I not been diligent about checking my flight status (although still 4 months from departure) I would have been screwed. I called back and was told the “back office” made a mistake and that they would fix it and send me a new confirmation email within 24hr. The following day, after 24hrs, no email confirmation. At this point, I just wanted to cancel the flight and get a refund because I’m flying out of the country and can’t take a chance on mistakes happening again. When I called and asked them to cancel, they told me the “back office” would have to contact me. Once they called me back, they were quite rude. They said they would reverse the charge. I asked if they would send me an email stating the cancellation had occurred. He said “yes” and literally hung up on me. I was not going to report this incident, but because I have not received any confirmation of a cancellation, I feel I was scammed. Reputable companies would not act in this manner. I also think this company is being extremely deceptive by linking their phone number in google to mislead you into thinking you are calling Air France directly. I was told the reasons for the mistakes was all “human error” and that “these things happen” I’m sorry, but “these things” can’t happen when I’ve paid a LOT for a ticket and traveling outside...

BEWARE Scammers. I was misled over the phone by agent Grace while trying to contact emirates and was told “ they are Emirates airlines” and then told when I enquired as to I was receiving the emailed credit card authorisation from a different company that “they work for emirates” flight change would be $497 USD. I asked what the price difference was for changing my flight with them vs Emirates directly and was clearly told there was “no difference, we work for emirates it’s the same”. I canceled the transaction and contacted Emirates who charged me $136 USD for the same flight change.

DO NOT USE Firstfly Travel!

EDIT post owners response 10/20/22:

Owner appears to be gaslighting me? I see it's a copy/past of the same owner response in another review below. I have attached photo of bottom of Invoice I was sent as evidence confirming I dealt with a 'Grace' at...

I called American Airlines when we missed our flight, I use the number on the American Airlines app, somehow it got redirected to this first flight company, they guaranteed me that talking to them would be the same as talking to the concierge desk, which I was standing in front of, they asked me for a copy of my boarding pass for the flight that I missed, rebooked me on a different flight and charged me more than I paid for the original flight. They pretended to be American Airlines employees, I have the entire conversation recorded. They misled me into thinking that they were rebooking my ticket. They booked an entirely new ticket and charged me. I went to airport police and an investigator took all the information I canceled my credit card and disputed the charge. I gave them one opportunity to cancel this and they...