GameStop — Attraction in Rossville

Stopped in the store to pick up an item I ordered online and when I walked into the store there were no customers and I was not greeted at all by the employee behind the desk. I told him I was there to pick up an order I placed online and he responded in a very rude and condescending tone, “Well what kind of order is it?” I thought I was clear that it was for an item I purchased online to be picked up in store. When I told him further it was an online order he quickly responded and said, “Well I’m going to need to see ID.” in a very rude manner and tone. I already had my ID because I was prepared that I would need to show it to pick up my order. He acted like I was bothering him by coming in to pick up my online order and was taking away from him not doing anything at the moment. This has been a very unpleasant experience and I will not be patronizing this location if this particular employee is there. He should not be working in any customer service position and I strongly hope he will be reprimanded in some way. I felt like I was being a nuisance picking my own order that I paid for and should have been an easy transaction. I see there are other complaints for this same individual and hopefully management or corporate will deal with this individual. I believe his name is Tony. Tall with long pony tail and tattoo on his arm. Please fix this issue because business at this location will suffer even more having an individual with this type of...

The manager there seemed nice, I can only guess because I couldn't really tell what he was saying. He talked really fast and spit on me while doing so but he was trying to help so I didn't mind.

He helped me pick out a few games, he told me Saints Row was "sexy and thrilling". He said that I looked like somebody who needed to spice up things in their life (he couldn't have been more right!)

They have a tv stand where you can practice upcoming games or something. I wanted to try out the PS4 but I couldn't get the hang of the controllers. The manager was so nice that he stood behind me, wrapped his arms around my belly and put his hands over mind, we played a video game together but if you ask me it was more than that. We formed a special bond. I don't know the name of the cologne but he smelled like an old wood dresser, you know the kind that has a few stains for glasses without coasters?

Anyways I moved away now and I can't go to that gamestop anymore. So I have an empty space in my heart that sadly cannot be filled but anyone but that stinky gamestop manager. Sometimes when I close my eye I can see the store and I swear I can hear the tv stands playing games and I can smell the manager but most of the time I fall asleep before...

The store is decent. But the employee kept asking me over and over if i needed anything, then when I finally did check out, he started helping another customer mid transaction. I have the game stop credit card so I need to present the card to the employee but he was looking up stuff for someone else for so long that the session timed out for me to present the card. 10 min later, when he came back, he restarted the transaction and I paid with a regular debt card just so I could leave. I put my debt card in, printed my own receipt and left without him even noticing. I definitely could have just walked out with the merch. I get helping customers, but to have me wait ten minutes while you're actively checking me out? Just so you can look something up for a customer who came in after I already started checking out? Idk. The guy was sketchy. Tell the other customer you'll be right with them? I'd of been done within seconds if he'd of just finished ringing me up. Let alone the fact that he kept forgetting he already asked me if I needed help several times... Guy probably shouldn't work in an environment where you may have to...