GameStop — Attraction in Charleston

Stay away! I went to the GS website to buy a game. Paid for it, received email confirmation that it was ready pick up. Drove nearly an hour, sitting in traffic, to pick it up. Entered the store, there were three customers browsing. I walked toward the register and watched as the associate, “Micah,” wrapped cards in rubber bands while completely ignoring me. After an awkward moment, “Micah” asked what I needed. I told him that I was here to pick up the game which I had ordered/paid for online about an hour prior. He asked, “Armored Core?” I acknowledged. He said he had to CANCEL the order! When asked why, he said that they only had preordered copies in the store and he couldn’t release those! I slowly, steadily and patiently advised that I had just paid for, and received confirmation that the item was ready for pick up!!! Not to mention the drive to and now back! I pleaded for him to release the copy of which I had already paid. When he said he couldn’t do that, I asked to speak to a manager. He laughed and said we don’t have a manager here, “there’s probably one in Mt. Pleasant.” WHAT??? So infuriated I called GS corporate to report the incident and the demeanor/actions of “Micah.” This associate was receptive and empathetic. After recording my information/details he admitted that, that should have never happened. After providing the transaction #, the associate could see that the order had been cancelled- without notes indicating the reason. I was assured that I would receive a call within 72 hours from the District Manager to discuss further. UPDATE I never received the call from the District Manager as promised. I will no longer do business with...

Quite literally the worst gamestop east of the Mississippi River. While some of the employees are pleasant and try to be helpful others are rude and down right arrogant in the worst imaginable way. Good luck calling this store for information, they probably won't answer. I can recall a time when I tried and tried to get someone to answer my phone call to no avail. I decided to just go to the store and when I arrived there wasn't anyone in there besides the employee. I immediately walked out of the store and decided to conduct an experiment. I called the number again while looking into the store and to my surprise the employee behind the counter watched the phone ring and chose not to answer. There were no customers in the store. Looking for the newest, hottest titles? Look elsewhere, they may or may not have what you're looking for. Best Buy across the street or Target in Citadel mall probably has what gamestop doesn't. The store hours posted online are not congruent with what time they actually open or close. It's highly inconvenient to show up only for them to not open for another hour upon your arrival. Their website will lead you to believe that they have certain items in store, ready to be picked up. This is false. You cannot trust what it says online. This isn't the case of some isolated incident, this has been the standard for years. I have never written one of these reviews and might never write another one. But the people need to know, this store is one of the worst...

Update: so the jerk guy is no longer there!!! This makes me so happy. Much better experience the guys are really nice and seem so much happier than they used to be now that the guy that was belittling is gone. Very helpful and the store seems to be doing better. I’ll leave my old review as a reflection.

So I really like Gamestop. Between Gamestop and buying online I usually go to Gamestop. I also used to work at a Gamestop where I used to live, so I understand how people can be sometimes. To be perfectly honest, most times I’d rather drive to the Dorchester road store, which is a 30 minute drive out of the way. The reason being is I don’t feel welcomed there. Gamestop should want returning and regular customers. Every time I go back I feel like I get these looks. They never want to talk gaming to you and females are only approached if another female is working. It is very annoying. Also if you ask a question they always answer it in a very belittling way. There are like one or two people I like there, I actually wish I knew their work schedules because I’d go only when they...