Zen Asian Fusion — Restaurant in Charleston

It wasn’t until I received my entree that it all went wrong. The atmosphere was great. The hostess great. My entree... bland in flavor and abundant in spice. I may have eaten 10% of the dish myself. When the waitress (Victoria) came around to check the table ONCE after about 20-30 minutes to see how we were doing, my colleagues (party of 9) had consumed a great deal of their meals and requested boxes. I declined a box and explained that my meal was unsatisfactory. I was met with “awh I wish you would have told me” (I did, you checked on us once). I was then charged full price for my meal, I kindly asked that HALF my meal be comped because I understood that I had consumed a small portion of the meal. Victoria explains to me that her manager is more than likely going to refuse my request, but she’ll go ask anyway. My colleagues also sampled the entree and agreed bland in taste, robust in spice. Cindy (the manager) looks me in my face and said that it’s against company policy to comp half a meal due to a lack of evidence (the waitress took the dish, she was a witness). Cindy then offers a 10% discount to appease me because that’s all that she can do. I’m not from Charleston, this past month was actually my first experience. Ruby Tuesday’s (Savannah hwy) and Zen Asian Fusion (Sam Ritten.) have been the worst by far. Customer service is not hard, in order to be a great leader, you must first be a great human being! It was a party of 9! The restaurant had the potential to make a great deal of money in tips alone. Comping HALF a meal and creating a great customer experience would have made a world of difference, but they’re too caught up on policy to relate to the customer. Wow, that’s some emotional wake they’ve caused. Normally I wouldn’t even take the time to write a review, but to add insult to injury I asked for the name of the manager. After the fact, the manager got upset and met me at the door with “have a nice day” and a grimace, as if to antagonize me. Needless to say I won’t ever frequent this place again. Prayerfully my review writing days have come to an end. If you still decide to go try this place out... I hope your experience is much much better than the one I had. Thanks for reading! I’ve had some awesome dining experiences as well! OUTBACK(Sam Rittenburg) Ashleigh was phenomenal! TOAST(Savannah hwy) delicious and Stacy is very approachable MIYABI (what’s not to like) BESSINGER’S (Good heavens that’s good eatin’) Panera(super tasty, under utilized) TATTOOED MOOSE (Yummy unique flavor fusions)

I appreciate the great service and the great food!!! Hats...

The worst service ever I experienced. We went there for late lunch. My husband ordered ASAHI and the waitress named Amanda asked him “ regular or large “ so he told her regular. But she brought him hot sake. We thought it was just a misunderstanding so we just told her it’s all good but can we also have ASAHI beer. But this time she brought him SINGHA beer and she even caught her self right after so she told him that the Asahi was on her. Then when we tried to pay, I found “ large sake “ was on our bill even we didn’t order large or any sake. We told the waitress we never said ” large” we said “regular”(because we thought we ordered beer) She knew she was wrong so told us she could take it off if we wanted. The waitress went to back and talked to the manager and the manager came to our table and told us “ pay what you drink “. It was like a setup. We never know what size that drink was because it was our first time. And didn’t even imagine they bring us different drink or size. We tried to explain to him our situation because we were expecting to pay for regular size sake even though Amanda brought it wrong. but the manager wasn’t even listening to us and pushed us away. Told us pay what we drink and walked away. He even said loud to let other customers know like we were wrong. And the waitress who gave us the worst service just ran away and never return because she knows she was wrong. So we ended up paid all of them because the manager acted like we were trouble. I am from Japan. I was so upset and disappointed about their service. Their Food was nasty and service was awful. I hope NOT everyone think this is japan. We have so much better food with cheaper price. This...

This is our family to go to each week (once or twice or even more) place. We live in West Ashley, but before last year, my family had lived in multiple continents and states in the US. We are crazy sushi lovers, focusing on the cooking skills of the rice, the innovativeness of sushi design (nowadays, this in the States are not exactly the same in Japan), and the freshness of sashimi. I am not saying Zen is the best but it is one of the best and I feel lukcy that we have it just 3 miles away. All signatures are great, the sashimi is always fresh, and the other dishes (my son and friends sometimes ordered some fried rice with beef, shimp, or chicken) are said good. I particularly love the avocado eel, which are lunch specials if you go before 3 pm. But it is a must-order even if we go after special lunch offer windows. Two-thumbs is my favorite in the signature (it is warm and it has a combination of good stuff including my love eel), followed by holly molly (deep fried but with layers of flavors) and Sam Rittensburg. The others are also good but this is only my personal opinion. My only complaint is the Sake: too small a bottle and too pricy given the volume served. I understand it is the price appreciation that caused everything to inflate prices. So we opted out of Sake each time and will enjoy Sake at home watching TV, but focus on rolls and sashimi. In the photo I pasted, the green wrap is two-thumbs, the round one with red source in the center is Holy Molly, and the smaller ones aside is avocado eel (you must order it). I forgot the others but you can ask the staff by ordering by photos, like...