Geek Squad — Attraction in Summerville

We came in to get my wife's iPhone 6 battery replaced. The geek squad employ seemed unprofessional, joking about us being too early for our appointment. He also spoke poorly of other customers in front of us and talked to other employees about how he didn't want to be there. He quickly read through everything and asked us to sign. We paused and read first which seemed to annoy him. After agreeing to getting the phone battery replaced, he guaranteed that we would get notification and get the phone back by the end of the day (but likely within 2 hours). We then paid him the $50 for the replacement. It was 4pm when we dropped it off and they close at 8pm. 8pm came and we received no phone call or email. I stopped in the next day and he brought out the phone, saying they tried to replace the battery and it didn't work. He then hand wrote a "legal document" saying I was picking up the phone as it was dropped off. Since we had already paid, I asked for a refund due to them not replacing the battery. He refused. Flabbergasted, I asked to atleast get the new battery to try myself. He again refused, stating that I was "rolling the dice" when I asked them to fix it. He then spoke to a manager who told him to give us a refund. Luckily we were able to recoup out money, however, without further discussion we would've lost it. The funny thing is, the next day we got an email that our phone was ready (46 hours later). We left this feeling that we wasted time (and nearly money) on an unprofessional and mishandled repair station. We also felt that we were nearly taken advantage of. Luckily, we have an apple store nearby. They gave us a new phone for $50 due to the battery not being replaceable. In the future, we will stick to apple. Or any other technical support company for that matter. I was not upset about them not being able to replace the battery, as it was indeed some other defect. I was disappointed in the apparent lack of care and lack of clarityn We will not be returning...

Made an appointment to get a battery replacement in an iPhone 11. I was called the morning of the appointment to verify the device I was bringing in and what for (missed that call but they left a message and I called back). When I called back, I spoke to Jeff and was told I could come in sooner if I wanted to since they had some availability in the afternoon. I did arrive about two hours early and they immediately got started on my paperwork and repair. Within an hour and a half I had the phone back with a fully charged battery. Definitely beats the service I received at a Battery store the week prior. The communication, customer service, and attention to detail...

Took my laptop in because it was acting like it had a virus. They removed the virus and got me setup on a anti virus software for a little normal than higher price I expected. Got home with the laptop and it would not charge. Took it back to them and they said they knew about it but didn't tell me cause they hid it in the paper work that I signed. then wanted to charge me over $400 to fix it. It did not do this when I gave them the laptop to fix. STAY AWAY!!! They destroy your equipment, then want to charge you outrageous prices to fix...