Hoover Chrysler Dodge Jeep Ram Summerville — Local services in Summerville

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Short Story: Spent 4 hours ready to buy in cash, price changed 2 times higher every time and had to finance a portion. Complimentary things are a bandaid to a problem. Happy with the car but not with the “transparency” through the process. I cannot in good faith recommend anyone here with how transparency is not transparent.

Longer Story: Made an appointment for 3PM and came early after going to the bank. I already knew what I wanted and expectations with supply and demand.

I won’t say names or specific prices, price online and what’s in the books are different. Expected $1-2k in taxes, tags, fees, etc. Price went higher than expected even with supply and demand. I agreed to the price if that was all and I would be covered for 1-2yrs. Sales guy and I agreed.

After a long wait close to 2hrs for finance, finance was not aware completely and price went up again. What was to be included with the sales person was not included. Explained but no matter how it was said finance person added more words for confusion and price went up again. At this point I was read to be just done. Only financed (791 credit score) a portion because of price going up way more than expected.

Am I happy or satisfied with all of what happened no. Will I use their complimentary x2 free oil changes and one time gas fill up, nope. I cannot in good faith recommend anyone here with how transparency is not transparent.

Admin if you read this: Use this as a teaching tool, I will honor my end. The rating review will not change.

To Owner: When sales person and client make a signed agreement of price of what is included before going to finance, that price should be what finance should be starting with. What was to be included was not and I had to pay for it vs the agreement shown to finance manager. Now the starting price with finance should be what the sales person gives finance. Should anything be added after the sales person is clearly shown. The discount was not a discount as the price online did not state discounted, but the price of the vehicle. This is a play on words and tried to explain but did not get through.

Bottom line, if the sales person and client made an agreement it should be honored. Did I get other things yes, but what was agreed was not honored and instead I was charged for.

2nd Edit: 5/16 Cancelled services 4/21, as what was agreed was not kept. Was told by finance would take 10 business days for refund. Five days shy of a month and nothing from their 3rd finance party receiving the check from dealership to be reissued to me. Wish it was petty cash, but $5k is $5k.

Also Sales Manager Clay stated, “$750 to just open the hood for service.” That’s a lot of money just to service a vehicle to be “road ready”. Looks like I will...

On July 4th weekend I had the pleasure to meet Matt Benton in the service department of Hoover. On Saturday of that kind my remote battery had went dead, and after replacing it the night before, I came out the next day and the remote didnt unlock the doors, set off the alarm, and would only start the engine if it was held directly to the ignition. I spent several hours in the heat without fixing the issue and driving to Henderick where I always took my vehicle in the past. The bay doors were all up and no vehicles inside. I went to the service desks and 2 of the three were on the phone with the third on the computer. I spoke to the clerk on the computer and told him my situation. He looked very annoyed and said we'll, we're 14 days behind on oil changes, so I don't know what to tell you. I asked him what He suggested and really annoyed he said I guess you could try one of the other four dealerships between Summerville and Mt pleasant, including the Hoover in Summerville I ended up meeting Mr. Benton. So the clerk watched me leave with the alarm going off after never offering to assist in any way. I drove to Hoover in Summerville and saw the service bays were up and there were vehicles inside. I walked up to Matt's desk and told him my situation. Mr. Benton smiled and asked if I had the remotes. He checked them and was able to determine one of the remotes wasnt for my vehicle and the other the remote battery was flipped. He was able to take care of the problem quickly by asking questions. He didnt even hesitate to offer to assist after hearing my situation and I'm sure taking into consideration it was a long weekend and afternoon. While speaking with him I told him about a recall on my vehicle and I contacted Henderick 2 months ago and was told their loaner vehicle was only one and they were 3 months behind. Without hesitation Matt pulled up in the system my recall and he said that Hoover had rental/loaner vehicles fir recalls and he could set me up with one and arrange an appointment if I chose to do it there. He set me up with an appointment for less then 2 weeks later and set me up with a vehicle. Matt was very respectful and you could tell that he believes highly in customer service. I appreciated the respect he showed me and I brought my vehicle back for the recall and again Matt treated me like I was a member of a family, not just another customer. From now on, I will return to Hoover and not return to Henderick along with I have passed on my positive experience to people that I know. Mr. Matt Benton is definitely an employee that portrays an example of someone that cares about trying to help a customer if possible or make a bad...

My 2011 Dodge Charger was having serious electrical issues which was causing the battery to be drained making the car not start. Took it in the first time back in June 2024 and they thought they had fixed it. When I got it home the car sat for two weeks and this time it was completely dead to where I had to call AAA to tow it back. I hadn’t heard from them for a month so I called them and asked what was going on with my car. They said they’d get back to me. I get a call from Clay telling me that the mechanic was working on it and would get back to me. He called me back and told me they couldn’t figure out what the problem was and would have to keep the car until they do. Assuming they would be working on it I told him that was ok as I had another vehicle. I made the point of calling every week as I did not trust them to get back to me since they already had the car for a month and I had to call them. Every time I called Clay he would tell me the mechanic was working on it and still trying to find out the problem. Eventually they found the problem and thought they fixed it. By then my car had been at the dealership for THREE MONTHS!!! During this time I felt my car was not a priority so they let it sit until they were good and ready to work on it. Since they were having a hard time trying to figure out what was wrong I felt they were working on other vehicles that they could fix quick and get paid quickly. When I got it back the car sat for about a week and the same problem cropped back up. I put up with it by putting the battery on a charger whenever the car was not in use. This went on for about a year until recently when it sat for a week and it did not start. So again I called AAA, but this time I had it taken to Above and Beyond Automotive. A car shop my daughter takes her car to and she had mentioned that I should take my car to them the second time my car had the problem. Me being bone headed I didn’t listen to her. Above and Beyond mechanic found the problem immediately and fixed it. It cost me over $3000 taking my 2011 Dodge Charger twice to Hoover when clearly they didn’t know what the _ they were doing. They only “fixed”it so it would start and charged me for it. They shouldn’t have charged me the second time since it was the same problem from before and even give me a reimbursement for the first time since they never fixed the problem. A shop with integrity would not have charged me. Clearly, Hoover has absolutely no integrity. I’ve heard of many horror stories about dealerships and now I add my horror story. I would never recommend this place. We now have a better place with integrity to...