IPIC Theaters — Attraction in North Bethesda

Beyond the Screen: IPIC Pike & Rose as a Beacon of Cinematic Luxury and Leadership

In a world characterized by seismic crises and widespread socio-political unrest, the need for sanctuaries of leisure and entertainment is more critical than ever. The IPIC Theaters at Pike & Rose in North Bethesda, Maryland, stand as such a refuge, presenting an immersive experience that transcends the commonplace.

Especially noteworthy in an era where the siren call of streaming giants like Netflix, HBO Max, Amazon Prime, MGM+, Hulu, Apple-TV, Starz, Disney+, among others, promotes a culture of home-based cinema, the vision of IPIC disrupts the status quo. Their cinematic experience, a beguiling fusion of comfort and grandeur, casts a significant shadow over these digital platforms.

The accolades for this magnificent orchestration of cinematic pleasure are deservedly shared by Mr. Chris Lee, the Manager, and Miss Diana Pineda, the Assistant Manager, at IPIC Pike & Rose. Together, they form a formidable leadership duo whose visionary guidance has profoundly elevated the theater’s ambiance and service quality. Under Mr. Lee’s strategic direction, the theater has not only met industry standards but set new benchmarks for luxury cinema experiences. His leadership style, characterized by innovation and an unwavering commitment to excellence, permeates every aspect of the theater’s operations.

Simultaneously, Miss Pineda’s role cannot be overstated. Her meticulous attention to operational detail and her intuitive understanding of guest service enhance every interaction and ensure that each visitor's experience is nothing short of spectacular. Her ability to anticipate customer needs and her dedication to surpassing expectations make her an indispensable asset to the theater. Her efforts under Mr. Lee’s mentorship have resulted in a team that is not only highly efficient but also deeply committed to creating unforgettable movie-going experiences.

Together, Mr. Lee and Miss Pineda have cultivated an environment where cinematic magic is matched by exemplary service, making IPIC Pike & Rose not just a venue for films but a landmark of entertainment excellence. Their leadership has not only sustained but revitalized the theater's prestige, making each visit a testament to their successful partnership.

The cohesive team at IPIC, spearheaded by the ever-helpful Troy and a cadre of dedicated young professionals, operates in perfect harmony under the stewardship of Mr. Lee and Miss Pineda. Troy, in particular, stands out for his exceptional customer service. He consistently goes above and beyond what is expected, making every effort to ensure that guests’ needs are not just met but anticipated with grace and efficiency. His attention to detail and proactive approach transform routine movie outings into experiences of genuine delight and comfort.

The dedication that emanates from each team member, regardless of their assigned roles, including Sebastian at the box office, is a testament to Mr. Lee and Miss Pineda's impressive leadership.

IPIC Pike & Rose has evolved into more than just a movie theater—it's our second home, a sanctuary for cinematic leisure. On a scale of 1 to 10, it feels limiting to confine their commendation to a mere 5,795.3. May they persist in their relentless pursuit of excellence, offering a ray of solace amid global turmoil. Blessings upon them as they continue to innovate and redefine the cinematic experience.

Best regards,

Robert...

Beware of this place !!!! I had horrible experience here and sent the following bellow to the Senior General Manager and still have had no response yet.

I have been a member of ipic for a long time now. I have a Silver access membership and you can look up my account of how many points and times I have come to the movies.

We live in Bowie (45min drive) and make that drive for the best service and experience. Which is why we pay more.

Unfortunately we decided to spend our anniversary here to watch a movie that ment a lot to use because of a show we used to watch together back when we were dating. (Bobs burgers)

The servers were very friendly and nice. served my husband and I two shakers drink of margarita and popcorn with sour patch candy (as peer usual). We then proceeded to press on the blue button to order new drinks, 20 minutes later the server came and said that the last call was already done and that we would have to order in the front desk for more drinks. I proceeded to miss the movie parts and go in the front to order drinks and the bartender was very kind and suggested a drink, I proceeded to the cash register and she was about to check me out when a older woman came from the back and stopped the cashier and said that they where closed and didn’t served drinks anymore. To me that was very weird because both the bartender and the cashier would have known if they where closed and would have said something. I proceeded explaining the situation to the lady that came from the back and told her that the server told me to do so and I asked if there is anything that can be done and she said no very dry and with an attitude, I then said ok and walk away and heard her laughing very loudly about the situation not a second later. I then proceeded to ask the young lady at the tickets near the blankets for a manager and she did.

Once she told the manager that a customer was waiting the manager yelled and said “hold up I have a lot on my plate right now” and so she said ok and walk away and I just waited quietly for two minutes.

Finally, when she was able to attend me I explained the situation to her and that the lady was rude and laughing at the situation, the manager then Proceeded to say that it probably wasn’t about me and that they probably didn’t serve me because I was belligerent (she said all of this without even talking to the person nor putting the customer first ir asking probing questions) just to dismiss me quickly since she was apparently too busy to attend properly a customer, and so I asked why would she say that I was belligerent and she proceeded to say that I was kinda slurring in my words, which I was not and I took very much offense to that being that I was not slurring nor the least bit drunk. All this time I was very patient and understanding of the situation and missing out on the movie that was playing and had already spent over $120 dollars plus tickets for myself and my husband.

I proceeded to ask her what is her name and she said in a very arrogant way “Melissa Linsao” and that she is the general manager. With no customer service or sympathy nor human connection at all! I don’t know how you can be a manager and not have any customer service or human relations.

Of course after this offense I was in no longer in the mood to continue watching the movie and left.

No one should be going through this experience at all especially when going out their way to...

The worst movie-going experience in the DMV, and one of the worst of my lifetime. Do anything you can to avoid seeing a film here, including waiting several months for a movie you’re excited about to be available for rental on a streaming service. It’s that bad. Where to begin?

We had purchased tickets online in advance online that included a scannable bar code. We bypass the fairly long line at the entry and head to the area where the guy scans your ticket and points you to your theater. Except he tells us he’s not allowed to scan the barcode on our electronic tickets, and says we have to go back to the front so they can print a ticket he can scan. So now we get to wait in the long line at the front…only to have the lady there literally scan our electronic tickets, print a ticket with the same barcode on it, and tell us to take that piece of paper back to the other guy. Ten minutes wasted already, completely undermining the point of buying tickets online in the first place.

The lady at the front who scanned our electronic tickets and gave us paper a paper ticket for reasons that still elude me also offered us blankets. We accept, only to get into the theater, unroll them…and discover that they are wet. The lady sitting next to us commented on the same thing. Yep, they literally handed out wet blankets.

We go to the snack counter to pick up some popcorn and drinks before the show…only to be told by the guy working there that we can’t order from the counter because we have “premium” seats and have to use the waiter service that comes to your table (“standard” seats, btw, encompass only the first two rows where your neck would be jacked at some extreme angle for the duration of the film). The waiter takes half an hour to pass by our table (and only came back to take our order because my wife chased him down), and then they take another half hour to bring out…a popcorn and a soda. We’re almost an hour into the film at that point. The soda was supposed to be “bottomless” (it says so on their menu), but the waiter swore up, down, and sideways that it wasn’t. Beware that for the mandatory privilege of having someone bring your food to you an hour late, you’ll be charged a mandatory 15% service fee on top of a suggested 20% tip.

Maybe it was a blessing in disguise that the blankets we received were wet and unusable, because it was quite warm in the theater. Both of us, as well as several other audience members, were sweating a little on...