Las Vegas Athletic Clubs - Central — Attraction in Winchester

(Final Edit) After months of struggling financially and discomfort of how this company treats its members. I am finally gone of them. They basically give you a "Discount" on canceling. But they extort you for a chunk of the membership in one lump. It's gross. Don't join this gym. I am letting anyone who asks my experience with this heartless, terrible, and unsafe gym. Drownings they aren't willing to take precaution for, unreasonable contracts with members. Deception, harassment of female members, and so much more. ( Edit 2) refuses to get lifeguards to comply with snhd. So has their pools shut down. ( end) ( Edit) I wanted to add this because response is not something you can do on reviews. The whole "email us" comment from them seems a little to late? I spoke and emailed them on this issue before this and got no help. This is just to save face. What they need to do is treat people better, instead of waiting until people complain to want to talk. (End edit) Staff is misleading to new possible members, some staff are also creepy towards women. Made someone I was going with uncomfortable. Careful about contracts. If there even a sliver of a chance that something might occur where you can't keep your membership? Let's face it, most people have more than a sliver these days. Well, their contracts trap you except for some extreme situations. Don't let the staff mislead you. Even people who have met these extreme circumstance have complained of them making it difficult or being billed anyway. Customer Service is terrible. I spent months begging for help getting into my account, and only when I said I wanted to cancel did they respond and help reset the account. They flat out refused to cancel for their neglect, saying the emails got lost. Attempts by staff in person failed. I couldn't get to my digital card, payment things, schedules, and all the stuff they require you sign in. I tried to go to some classes that canceled or rescheduled, and when I inquired about the issue they were just like, of, you should check the app for info... right... Some topics they insist you call, which is suspicious to me. Their call staff are rude as hell. Does not exactly ease my...

I had the worst experience at this gym!!!

I just moved here from Las Vegas and I am looking for a new gym to go to. I heard good things about this gym and some friends recommended going to this gym.

So I decided to tag along with them to check it out.... I probably should have just stayed home.

I go inside and tell the lady in the front that this is my first time ever at this gym. She then tells the manager or trainer or employee and she takes me to the office (The person who took me to the office never introduced herself) . She goes over the membership information with me and then asks me what membership I want. I was hesitant to sign up for a 26 month agreement without even seeing the facilities or what this gym has to offer me, but I tell her I'll take the standard monthly membership. I give her my I.D and she tells me that I need a valid Nevada I.D, which I totally understand. I then ask her if there is a day pass that I can purchase and she tells me that it is gonna be $20.00 to workout for the day. I politely told her that I don't feel comfortable about paying $20.00 for a day pass and that I was gonna tell my friends that I won't be working out with them today because I dont have a Nevada I.D. and they wanted to charge me $20.00 for a day. She then said it was ok to tell them. I went to look for them and it took me awhile to find them. Once again this is a gym I have never been to in my life, so I didn't know my way around it. I found them after about 2 minutes, and told them what happened. I was waiting for one of my friends, the one with my keys in his bag. He was taking awhile and I was waiting for him. As im waiting, the manager, employee or trainer tells me that I cannot be walking around the gym without a wavier and that I have to leave. I tell her that I am getting my keys from my friend but she insisted that I leave. I agreed with her and decided to go outside and wait for my keys. On my way out she walks ahead of me and has some one follow me out, which was really awkward....

Unfortunately, I came to check out this gym to get a membership and left with a horrible experience. I probably wont go back to a Las Vegas Athletic Club...

I wanted to share my latest experience at LVAC- specifically at the one in Henderson Galleria location. I went in because they advertised month to month memberships. I had family from Brazil visiting and they would like to use the gym for the 2 months they were visiting. We went there and spoke to their membership person, I explained that my family was visiting and was leaving in two months, I asked about the $49.99 fee mentioned in the contract, the men (I can’t remember his name) said that as long as I call the corporate office within 30 days of cancelation date I could cancel. When I asked about the $49.99 he said don’t worry because it was not charged until August making us understand that as long as we canceled before that we did not have to pay it. We signed up in June, in July we called to cancel and were met with $64 cancellation fees for each of us. I called to corporate spoke to Daniel (who refused to give his last name), spoke to Patti White who claimed to be a supervisor. They all said that the $49.99 fee could not be waved, for any of my family members who were visiting. I was willing to compromise and stay with the gym because I like the personal trainer. However, after all the conversation with Patti, I got the impression that they encouraged their sales person to push sales and be vague on their answers. I felt the sales person was dishonest and answered the questions vague on purpose to confuse us. He should have said when you cancel you have to pay the membership for 30 days and you have to pay the $49.99 when you cancel. Also they can damage your credit if you do not pay. The guy totally took advantage of us. Totally dishonest. I cancelled my membership too. I value places that are honest with their clients. LVAC is a disappointment. It was not only for the money, but because we felt tricked, and that the person did not listen to our questions or concerns.Sales people are perfect con artists and they are approach is approved by LVAC corporation. Here is the last energy spent with this company. There are better places to workout. I don’t...