I have 6 years shopping in this macys, I lice 1h far from the building and I don't really care because I always had a good experience but this time February 2nd 2022 it was the worse and worse customer service I had. I always buying stuff for internacional donations and I'm traveling in a couple hours so I had a lot stuff on my hand and I asked In the home area about checkout and she said I have to go back to the backstage are to pay, I walked there and I asked to the cashier her name Brenda wait for me 2 minutes just to grab a leggings I forgot and I didn't take to back more than 3 minutes to the register so it was 9:01 and she was counting her register, she told me sorry I have to close my register but I can hold your stuff for tomorrow... I ask her why she don't told me she can't wait 3 minutes i can easily pay what I had right away and she just say sorry but my manager told me I have to close so I ask to call her manager her name LATTA and she was crazy rude telling me ¡we are close! she didn't ask what's going on and she didn't care about spending more than 3 hours to collect all my stuff and why the cashier don't told me about pay right away and I know she told her she was waiting for me and she just don't care because I heard when she said by the phone " you know we are close so close your register " this manager she don't care about customer... I'm store manager for a retail store and the first thing I know Customer always first, you have to have passion to care about the people and keep the register 5 minutes to put $300 to $500 on your KPI that's means care about your company.... I asked for corporate number and she told me you can find that online, I have to close.

I hope she closed remembering there was a lot of poor children and people waiting for something, but they are missing smiles she took for not keep register open 3 minutes.