Michaels — Attraction in Reston

I went to Michael’s June 8th right around opening time and grabbed my items and went to check out. I finished scanning everything then hit pay and it would load for a second then said payment failed. I tried it a few times before just canceling the transaction and it needs a sales associate to cancel it. There was a lady behind the counter filling up balloons and I told her what the machine was doing and asked if it was okay for me to move to another machine. She responded by saying “well sometimes you don’t need to cancel it you just need to let us do our thing” and I just looked at her because that seemed out of pocket. Turns out the card reader needed to be rebooted and she started the process and then told me how to tell when it was ready for me. I waited a few minutes until the reboot was done and clicked the pay button and it said “pin pad not connected”. I informed the same associate and she said “yeah because you need to let it reboot” I told her the screen was indicating it was done and she walked over and peaked at the screen to see that I was telling the truth then said “okay it’s ready” so I tried the button again and it still said it needed to be connected. The lady then tells me “okay well I’m going to have to cancel it and your going to have to use another one” in a very annoyed tone. It’s not my fault yalls machines don’t work and definitely not my fault that you don’t want to be there. I could have saved time by just going to another kiosk and never informing the sales associate of their broken machine. Very poor customer service, I felt like I was a burden just by...

Insanely terrible customer service. I came in on a weeknight at the earliest I could after a long work day and needing to grab some things for a last minute wedding project for a friend. The store closed at 9 and I was sure to get there by 8:30 so I had time to do what I needed. Within seconds of walking in the store and several times over the next 15 minutes, there were multiple announcements over the speaker that all customers needed to come to the registers. I was so stressed the entire time because they kept making announcements as if it was an issue I was there so I decided to grab one more thing and drive 20 minutes to a Walmart to finish getting what I needed as to not cause any problems. The store clerks then turned off all of the lights in the one specific spot of the store I was looking in so that I could not even see or find what I needed to get. This was right before 8:50 so it’s not like I was there past closing. I dashed to the front right away thinking I must be holding up the cashier just waiting there for me so they could finish closing, only to find two employees sitting down outside of the aisles on their phones with only self-checkout available, which is fine but then why the gigantic rush? On top of Michael’s insanely high prices compared to Walmart and Amazon, will absolutely not be visiting this store ever again. The customer service has always been terrible but this...

UPDATED: This store has really gone downhill fast. I had to downgrade it to a single star. I went on a Wednesday afternoon and it was an absolute mess. They shouldn't have opened that day. There was stock all over, whole aisles blocked, broken merchandise every where. It's gotten so I actually straighten stuff for them. You can take a girl out of retail but you can't take the retail out of the girl. One cashier on duty and struggling. It is chronically understaffed. We deserve better! OLD REVIEW: This place has had year plus staffing issues and manager changes which may account for general poor customer service, apparently overworked cashiers, problems with timely restocking of merchandise, damaged merchandise, messy displays and no make it classes or crafts classes. Basically they are failing to deliver what I expect from the brick and mortar business and has me looking at online options from other sellers. It's a pity because I like the merchandise, although there has been an appreciable decline in quality of findings and beads. Stores like this are making the mistake of failing to properly train staff and adequately staff the sales floor. Same mistake that caused other businesses to lose customers and fail. I worked in retail part time and full time. I know it's challenging. But they need to invest in...