Starbucks — Restaurant in Virginia

I come here frequently to grab several drinks for me and my coworkers. Today I came in and ordered 6 drinks. When I went to get my drinks from the counter, there were only five. A barista asked me if I needed anything else and I told her I was missing a drink. She told me the order only had five drinks, and I told her I had asked for two of some of the drinks… they asked me to go reorder, which I understand, but I decided I didn’t want to wait longer and I would just go without a drink. As I was walking out, I heard the other barista say “well you should’ve ordered online then, I just put in what you told me”… I understand the defensive in a way because they had misheard me, but I found that really rude. I know would I said and I would appreciate some humility rather than assuming I was in the wrong. This is the second time I’ve had an issue here, which is why I’m writing. I came here last week and my coworker had asked for a cold brew with cold foam on the side. I told the cashier and they said it was possible, then I get to the drinks and there’s no cold foam (which I paid for, it’s not like a free extra). I tell them I had ordered cold foam on the side and the barista gives me a small cup of foam with no lid… I’m about to drive to work so I would like to limit any spills. I ask for a lid and they tell me they don’t have one. They another barista gave me the cold foam in a small cup. I was glad she could fix it, it was mainly the other barista that was being confrontational and it made me not want to come back here again because I know I’m a...

I will never come back here…

My friend orders a drink… someone takes it. We tell the barista. The barista says to my friend “well you were debating on this drink anyway”. My friend says “we’ll can I try it” BARISTA rolls her eyes… hands her an espresso cup of it… giving us attitude the entire time that it’s somehow OUR FAULT none of your staff call out names for beverages… or care to practice good business practices like making sure ur customers receive their orders.. but I’m not writing this review over the misplaced 10$ from my account.. I’m writing this review because of the barista that turned around and said TO THE MANAGER “well the names are on the cups” I HEAR YOU I AM NOT DEAF. Also, implying the people who give you ur paycheck are STUPID is not a good look. Develop some professionalism… the blonde girl with the color in her hair… needs to be removed from staff… you have one job. Make my food/beverages… if she is so dead set on not doing that why does she work for this company?

I have already contacted corporate… maybe don’t be disrespectful to customers because they ordered something ON YOUR MENU and you didn’t have the business sense to make sure she...

We had the pleasure of experiencing exceptional service from Kenneth during our recent visit to the Starbucks located in Plaza América. From the moment we walked in and were on the line, Kenneth greeted us with a warm smile and made us feel truly welcomed. Not only was Kenneth extremely friendly and personable, but he also demonstrated a deep knowledge of the menu and helped us navigate through the various options to find the perfect drink for us. What stood out the most was Kenneth's genuine care for each customer. He took the time to engage in friendly conversation, ensuring that our visit was not just about grabbing a quick coffee, but about creating a memorable experience. Kenneth's attention to detail and dedication to providing exceptional service truly set him apart. We left Starbucks feeling uplifted and grateful for the outstanding service we received. Kenneth's professionalism and positive attitude are a true asset to the Starbucks team at Plaza América.

We highly recommend visiting this Starbucks location and having the pleasure of being served by Kenneth. Thank you for making our day brighter with your...