Micro Center — Attraction in Carney

I want to tell you about the bad experience I have had with you as a company

Last year I bought a computer for the office, there was one at a good price and my boss bought it, at the time of purchase for some reason, the person who sold it to us told us that the previous owner had bought a protection plan and that he still had a year left of that plan that covered the device. On September 6 I went to the store because the hinge on one side was damaged and the person who attended me told me this is a common thing that happens, I see it is covered, you won't pay anything! Then I got a message saying I had to pay, then they told me it was a mistake and I wasn't going to pay, then they called me back and said I had to pay. When I went to pick up the computer they didn't charge me, they told me they had fixed the bill.

Then when I got home the same day I picked it up on September 16 it would not turn on, I had to go back at 20:30 to get a solution because in that computer I have installed a program where I have some readings from an X-ray machine that we use to do lead inspections and I need to download the readings from the machine to prepare the lead free certificates and I cannot give my clients the certificates because the computer does not work. I went back and was told I had to leave it again. I dropped it off and the next day somebode sent me a text saying that I could pick it up and a few And a few minutes later they told me that the motherboard had a problem and could not turn on, then they sent me a message saying that if I could pick it up, at that point I told them that I did not trust them because they told me one thing and a few minutes later they told me something else

My husband went to pick it up at the end, but he did not inform me and neither the store informed me that someone went to pick up the computer, they charged him what they had not initially charged me and mentioned to my husband that I had been rude to them and that they had wanted to help me but that I am a complicated customer and that we had to pay for the repair that they initially said we should not pay for, my husband ended up paying $206 and no one from the store notified me that they were going to give the computer to my husband, does this mean that if a strange person comes and picks up someone else's computer they do not notify him? What if it was someone else and they took my computer with the information I have on it.

In my opinion they should not have given the computer without notifying me because he is not the owner, I think the staff should be training in that sense, so that it does not happen again.

As a company we are losing money for not being able to issue the certificates and they also charged my husband for a computer that does not work.

My conclusions are As a company we are losing money because we can't issue the certificates. It has affected me with my clients because some of them do not want to work with us anymore because they think I have lied to them because I promised them their certificates and they also lose money because they cannot sell or rent their houses without those certificates.

And here in the store the person who has attended me in the same person who sent me the messages, I don't find it adequate or fair, because I need someone who does not have a biased opinion and who is biased. The least we expected with my boss was that they made us a refund for what was charged because besides that they have not solved me and I am still in the store since the moment my husband took me the computer yesterday it turns out that it does not work and I am outside the store hoping that they can recover the files , but they told me that the program not where I download the data from the x-ray machine they can not do...

Long time customer of Microcenter for 9+ years. Overall they have good stock and great discounts even in this supply-constrained environment, especially in the Build Your Own (BYO) section. However, customer service at the Parkville location has seemingly gone downhill based on the past few trip experiences I have had over the past 3 months. Today was the tipping point for me. All too often, I know exactly the parts I need and are in-stock but inaccessible behind security locked display cases, thus requiring a sales floor associate to grab the item and print out an order sheet. I would normally use the online order/pickup but many parts are now only available to select on location. I walked into the store planning on spending $2.5k+ in items today, but after 20-25 minutes of waiting for someone to become available to open the display or at least hand me the order sheet, I stood there standing by watching several associates walk around with customers for 10+ minutes as they picked out and discussed various parts which is great for first time customers of MC but unnecessary for those familiar with how to shop for parts. One customer in a similar situation as mine got served only because another customer acknowledged him and agreed to wait so the associate could grab the two items. Frustrated and empty handed from BYO, I grabbed a $20 Raspberry Pi case and headed over to the monitor section as I also planned on picking up a new 1440p or 4K monitor. After browsing for about 10 minutes, I picked out a couple on the short list but wanted to speak to someone on the location of the physical items as many times the stock is separate from the display model location as well as the fact sticker prices vary from the actual sales price. FYI, the same associates that work the monitor section seemingly also work the new/pre-built PC section as the two are intermingled. Another 15+ minutes of waiting with several workers active on the floor, not one stopped to help but instead seemed more interested in focusing on those that were looking at pre-built/OEM PCs. Time and time again, I watched customers walk away without a sale only for the associates to walk over, sometimes literally passed me, to the next person looking at PCs. It seems the incentive structure of sales employees is disproportionately focused towards spending more time with potential customers on larger ticket items at the expense of getting a quick and/or potentially more profitable sales (in terms of time invested per customer vs potential sales revenue). At the checkout, I had a short conversation with the guy working cashier about my frustration, to which he seemed genuinely interested in my displeasure and asked what I was trying to purchase. After listing off what I was interested (including an MSI 6700XT with 25+ in stock), he asked if I was interested in going back to try again just as one of the BYO worker happened to walk up to drop-off area for another customer. The cashier asked how busy it was, only for the BYO associate to say "yeah, it's a little busy", shrugged, then proceeded to walk into the back without even exploring the potential they missed out on an easy sale to a long time customer. I finalized my $25 purchase and walked away shaking my head thinking that they missed out on 100x more revenue in what would have amounted to essentially 5-10 minutes of time from two employees. At this point, my thought is the savings do not offset the 30 minute drive x2 (1 hr total), only...

This Microcenter location sold me two broken computers at the end of 2024 near the holiday season. I came in open to both prebuilt machines and building my own. Got some input from someone working who helped me find something that worked for me. After getting all my needs he ended up suggesting an open box special for a specific prebuilt. After taking his advice and buying this machine it was very clear that no one ever tested it after the first customer returned it. The machine constantly blue screened from any action ranging from opening chrome, hitting the start button, etc. I end up driving an hour each way to return the device and start over and do a custom build. Well from there things only got worse. The person who built my machine cut many corners. Sloppy. Wired things incorectly between GPU and PSU. Didn't take plastic out from the inside of the case. Didn't even bother putting in all the screws properly in the case. Nothing more than a box checker rather than someone who actually cares about doing a proper job. Unacceptable and lazy.

Well fast forward a couple weeks into owning the second machine and I began to experience all sorts of awful issues. The SSD that I purchased came with firmware that caused stablity issues and was a nightmare to get troubleshooted. Microcenter should not be selling PC parts that are clearly known to brick entire windows machines/OS. After finally fixing that a week goes by and I begin to have major PSU issues where the device black screened every 10-30 minutes. More issues than I have ever had with any new device in 30 years.

Both times I needed to return these devices the store managed it profesionally but wasted a ton of my time. While they were profesional, not a single person I spoke to asked me any questions about how the device was bricked or what the actual issues were. I clearly explained the promblems to them but you would think they would care a little bit about what the issue was or the fact that they sold me 2 broken 1500 dollar machines. They don't care. The only reason I am giving 2 stars instead of 1 is because they manged the refunds in an OK manner.

They also refunded part of the second purchase in a very strange round about way in what seemed to be an effort to not get the person who did the build in trouble. Well hate to break it to you - they did a piss poor job and wasting another 20 minutes of my time to not get your friend in trouble is not the way to go.

You could not pay me to come back here. The worst retail experience I have had in 30 years. Wasted dozens of hours of my time and ended up without a computer at the end. I wouldn't trust this location to sell me a machine, build me a machine, or frankly...