Mount Vernon Memorial Park & Mortuary — Attraction in Citrus Heights

First things first one year ago I lost my husband to a heart attack, two months later my baby brother, and four months ago the most beautiful gift to the world was suddenly taken from us my perfect beautiful great grand daughter..Kalia Màé Rose Neusius at the short age of nine months, perfectly happy, perfectly healthy.Only God knows why?? We chose cremation for my husband of thirty-seven years, as to my brother, my grand daughter and daughter wanted a place to go to talk to her and grieve. They chose the extremely high cost of a funeral and burial, and chose the closest one Mount Vernon Cemetery on Greenback Lane where there was a special place for babies, we got one tucked under a tree that would catch the morning sun..sounds absolutely perfect right well from there it all went down hill. First mistake: Due to her unexplained death she was optopcied so she would need extra things, they suggested a bonet, we chose a pretty headband and flower. We buried her dressed in light pink and white she was our perfect lil angel. When the great grandmother and great great grand mother stood before her laying in the casket gently one touched her little arm the other placed a kiss on her finger tips and ever so gently touched them to hers when suddenly a woman (employee) rushed up to them saying "Oh please don't touch her." Second mistake: Teach your employees adequate, we are well aware of the make up used to cover any blemishes we didn't care ..We were grieving a great loss. And no one should have felt the need to say anything to us at all. Second mistake We barely laid her in the ground and we felt the rush..The chapple was quickly closed and locked so rest rooms were not available any longer. Third mistake When making all of the arrangements she was ordered a headstone which was to arrive with in six weeks..Today she has been gone twelve weeks, and would have turned one year old today still no headstone and every thing that told the world she was loved and buried there was disregarded and thrown out in the trash!! Now I am aware that lawns need to be mowed, and yes we were told a date and with all that has been happening slipped our minds..But to not notify the families by mail, email or postal before destroying the families treasures of all that is left is a travisty..And though I will continue to go talk to our angel I will never recommend Mount Vernon to anyone not even to use them to bury a dog let alone a loved one! I am devastated, disappointed, and...

It has been over a year since both my mother and father passed away. As a former employee of this mortuary it was only natural that I chose this mortuary to handle the task of cremation for my father. Unfortunately at that unexpected time of his passing my family was suffering a financial hardship. However, a small life insurance claim was to be paid out that took a few weeks to receive. The mortuary agreed to wait until we received the funds to pay for my fathers $2000 cremation bill whilst my fathers remains stored on site. And so it was done. They got their money.

Three months later my mother passed away. So, naturally I repeated the same motions with this mortuary. This time was the same instance. Again I Had to wait a few weeks for a small life insurance claim to cover the bill of cremation for my mother ($2000). I had the same funeral arranger that handles my father as well. I tell the arranger that I have to wait again to pay the bill. She calls me up 2 days after and tell me they want the money up front. Told them that there was nothing I could do to come up with that amount of money that fast. So what do they do? They send her body to a third party body removal company and store my mother in their horrendously filthy freezer. I did not want that but they gave me really no choice. I finally found a different mortuary that took care of those needs for my mother without any problem and for a great deal less in price. Again, I am a former employee that left in good terms.

If any of you reading this has ever seen an old HBO show titled " Six Feet Under", This mortuary and all that bear the " Dignity" emblems are part of Service Corporation International : the equivalent to the slimy corporate " Kroner Services" in the HBO show.

Service Corporation International is THE largest funeral service in North America.

"We believe in taking care of our associates, our communities and our environment. It's at the heart of our business and our core values of Respect, Integrity, Service Excellence and Enduring Relationships".

Above is copy and pasted from there website. Feel free to check out their stocks page. They are doing well. I do not feel that statement is true anymore, especially in my case.

They have plenty of good reviews I've seen but for the ones that know what's really going on behind that veil, please, for the "dignity" of your loved one, exercise due diligence in choosing a mortuary for...

There were so many hidden charges once you use it, like you need to pay a huge amount to open and close the nitch, you need to pay to see your love one before cremation and another fee to witness the placement. So disappointing. My stepfather was cremated without informing us the date of cremation which we were always following up since relatives and friends are waiting for the date so everyone can come for the last moment. Unfortunately, when we went to the office at Greenback to follow up the schedule of cremation, they handed us the urn. They said that the manager is no longer associated with the company. We were even the one who had the portrait printed when it should be part of the package.

We got this plan so we will not think of any other expenses when the time comes and while grieving but a lot of additional fees were advised at the last minute that gave us no choice. This is a big disappointment to the family. The second time we use the plan is for my sister who recently passed. The new manager named Mark is not helpful and has no empathy. I was so disappointed on this time of our grieving days when I told the manager that my family is not happy on the additional charges. He said it’s business. I was surprised to his unprofessional response and never understand how it feels to be in this situation. This is at Greenback branch. And we should be the one to keep following up before and after placement for documents. They don’t have empathy and care to family on this grieving moment. The person who assisted us in the scheduling my sister’s cremation, Megan is very nice, quick...