Pandora Jewelry — Attraction in Cumming

The manager's attitude was extremely poor. My wife went to the store today to request cleaning for a pure silver earring she purchased two years ago. The store claimed not to recognize this item and refused to clean it. After repeated confirmation, they attempted to clean it and ended up breaking the earring. The manager then blamed us for breaking it and even suggested that the earring was "expired" after two years and that we should buy a new one. Yes ,expire is the word she used. This was a very unpleasant experience, and we will never purchase anything from Pandora again. It's no wonder that fewer people are buying Pandora products; the manager's treatment of customers is unbearable. It's very frustrating, and it makes us wonder if it's because we are of...

I walked in this store and was greeted by the two ladies attending to other customers. Their assistant manager by the name Cheneka stood doing nothing for about 15 mins just looking around the store. We came to her and asked if we had to wait on the other girls to finish to get help and she forcibly said no, ill help. Well she didnt help much….we went in there for a specific item, which by the way the website said it was in stock at this location, she didn’t bother to look she pulled one tray and said “we sold out today” we asked to see other items and she gave us attitude while making us feel like a burden. While we had full intent to purchase a couple items as a birthday gift to my daughter who was with me, we decided not to because of this poor...

The staff were attentive and helpful even though the store was busy on a Monday morning. They offered to help our friends understand how to open the clasp on their bracelet. The fit on some of the items is very snug. The outlet store carries last season's models, so if you are looking for current charms they will no be here. Also keep in mind that for the more popular charms Pandora intentionally creates scarcity to drive traffic in stores thus selling higher margin charms in the same price point. If you like a new charm assume others do too and purchase it early. The product prices have wide price points to appeal to a broader customer base. I noticed a wide age and income group purchasing as well. All in all a...