Staples — Attraction in Sierra Madre

If you need large projects printed, I suggest you go some where else. We had such a frustrating experience printing items for our wedding that is coming up, and the employees here are NOT on the same page at all. This was our experience in chronological order. We went in for quotes of getting items printed. The gentlemen at the print desk was helpful, and instructed us to bring everything in later that weekend and that the employee working would help us find the best deal for our printing needs.

We return with all of our files on a flash drive. The lady at the print desk immediately told us that NO, she could not help us find the best price, and that the guy had no idea what he was talking about. She asks me how large my order is going to be, and I estimated about 200 pages of cardstock. She tells me that the store doesn't even HAVE any white cardstock on hand so I cannot get it printed. She said the earliest I could pick it up is the following Thursday. She then gets annoyed that I have 5 different PDF files, instead of just one that needs printed, and that they all have different quantities that need printed. She hands me back my flash drive and tells me I need to go online to place the order.

about 2 weeks later, we place the order online to print. I deselect the option that says "scale to fit" . Everything was measured to a precise measurement, and I wanted it printed as is. The order is ready the next day(they must've had cardstock this time) When we pick it up It's all in a nice box. I open it to look at them and I can tell that the top place card has been shrunk. The lady at the counter tells me that she had to shrink it because they were worried about it cutting off on the edge. I totally understand, but honestly they should've called to ask if this was okay. She then told me, that she DID NOT resize any of the other papers. Just that one. Which is why we ultimately decided to just go with the flow and take the items as they were.

Now, we realized that I made a pretty bad spelling error on a menu. This was completely my mistake and I take ownership for that. We were trying to decide if we wanted to eat the cost and reprint the menus, or if we wanted to fix it a different way. My fiancé called the Staples and asked to speak to the manager, to see if they were able to give us a discount if we reprinted them. The Man on the phone was SO KIND. He said that was no problem, and he would be happy to do that for us. We decided to go ahead and reprint since we were told we would get a discount. My Fiancé let him know he would come by the next day (Monday) to pick them up.

After we placed the new order we began cutting the other printed pieces, and we realized EVERYTHING was resized, even the signs I had made with solid color backgrounds had UNEVEN white boards on half of the page. This required more work on our part to get everything to look correct, and to be the correct size. This was so absolutely frustrating, and we made a note to let the manger know when we came back in.

Monday comes around and my fiancé goes in to pick up the reprint. The lady working this time is the lady who originally told us we couldn't do our order in store. They tell him that the man he spoke to was not the manager, and that they would not be giving a discount because the spelling mistake was our error. They only decided to give us a SMALL discount after he informed them that ALL of our papers had been printed the wrong size, but my fiancé said they didn't seem happy about doing it. I think they should've taken ownership for the resizing error, and honored a bigger discount. I realize the spelling error was my mistake, and if we had been told no from the get go then we probably would've figured something else out that was more cost effective. It's just SO frustrating.

Some of the employees here are nice, and helpful. Others not so much. I get that it's a retail job, and I doubt that the people here are passionate about printing things, but take your print jobs somewhere else, this whole...

This review had less to do w/this particular location and more to do with Staples absurd policies. Towards the end of August 2024 I stopped by to purchase a laptop; the item I chose was out of stock and had to be ordered. Went ahead and processed my order, I paid just over $580 with my debit card and expected to pick up a laptop within the next few days. Later the same day I get an email informing me that the item I was charged for was "not available"; I'm not quite sure if this means the entire world supply of this particular laptop model simply vanished or if the container that fell off the ship and Staples made a deal on finally ran dry. It gets better, not only did they charge me for an item they were unable to provide but they want to refund my purchase if the form of an actual PAPER check that may take up to 2 WEEKS to reach me. At this point I'm outraged: they had no difficulty whatsoever in getting money out of my bank account instantly via the miracle of modern technology but putting it back is something altogether different. I go back to the store hoping to somehow resolve this refund problem; they feed me some line about purchases made w/cash or debit card over a certain amount are refunded via corporate check, no exceptions. So apparently, you can go to the store with a wad of cash, order an out of stock item, pay for it and find out soon afterwards that it's "not available" - but forget about going back to collect your money that's just sitting in their cash drawer, you'll have to wait 2 weeks for a f*cking refund check in the mail. At this point I turned to my bank hoping they could offer a more expedient solution; this seemed to be the answer at first but ultimately they just made a mess and delayed things even further. While this is all going on Staples customer service contacts me via email apologizing for the situation (of their own making) and throwing courtesy coupons at me totaling $125 - all they had to do was reverse a single charge, something nearly every business on earth can handle in a matter of minutes. Here it is nearing the middle of October, thanks to the ineffective meddling of my bank I'm STILL waiting for a refund check from...

Technology is always changing and requires active assistance. I had the unpleasant experience of dealing with the self service center copier/scanner/fax machines, in which the format and user interface has changed since my last visit. A document of 82 pages needed to be scanned, uploaded to Google Docs for sharing and control panel of the machine did not offer much in previewing or instructions on loading procedures for the top bulk feeder. It took me several passes, but again no preview to help me understand if document is right side up. In the end I scanned both sides to ensure scanning of my single sided documents, charging me double the fees, wasting money on blanks, time and confidence in using the self service center. Confidence does not come from observing employees behind the desk chatting on speaker phone in a casual manner. It's assumed his conversation is with a friend since my presence couldn't persuade his assistance. The self service center document scans was expensive for little results, a disappointing experience with a...