T.J. Maxx — Attraction in Katy

To Whom It May Concern,

I am writing to express my extreme disappointment with the customer service I received during my recent visit to your store.

Today, I visited your location with the intention of purchasing a necklace. I patiently waited while the jewelry attendant assisted the guests ahead of me. Once she was finished, she acknowledged me and informed me that I was next in line to be helped.

However, a guest suddenly approached from the checkout line and asked the attendant if she could be checked out immediately because she didn’t want to wait in line. The attendant asked if the items she had were the only ones she was purchasing, to which the guest replied that she also wanted to look at jewelry. At that point, the attendant began assisting her—completely disregarding the fact that I had been waiting and was told I was next.

While the attendant was showing this guest several pieces—one of which was located right next to the necklace I wanted—I asked if I could see the item. Her response was to tell me to “give her one second.” At this point, I had already been waiting and watching another guest be prioritized over me, despite having followed the proper process and shown patience and courtesy.

This experience left me feeling completely disrespected and undervalued as a customer. I had intended to spend nearly $200 on a purchase, but after being treated as if my time and business didn’t matter, I decided to leave and take my business elsewhere. I have no plans to return to this location and am deeply disappointed by the lack of professionalism and fairness displayed by your staff.

I hope this feedback is taken seriously so that other customers are not made to feel the way I did...

I would like to start by saying I am an EXTREMELY FREQUENT shopper of TJ Maxx and all of it’s affiliate stores. I often have the luck of finding items that I want in these stores that are the only one left, and have some kind of damage. I typically will purchase it anyway, because I really want the product, however, I don’t feel I should have to pay the full price for an item that is damaged (common sense, right?). But for some reason or another, This TJ Maxx is the ONLY TJ Maxx/Marshall’s/Homegoods store I have ever been to (and I go to ones all over the country) that refuses to discount ANY damaged item. Even just the standard 10% off? I used to work retail and we would do that for items for customers that had damage that was barely even visible. My damaged items for instance, have included: earrings where the gold plating was chipped off in CHUNKS (still wouldn’t discount) and a candle that was completely dented and bent up. It’s actually kind of hilarious that at other locations they will give me a discount without me even asking for things like the tag being slightly torn and this place won’t give me a measly 10% off for significant damage. This has happened on multiple separate occasions, and I don’t know if it’s a prejudice against me as a person, or if the management is actually this stingy. I have given this place multiple chances, as I do typically enjoy the product selection in this store, but it’s not worth the inhospitable service. Maybe management should take some pointers from how the other stores are ran, as they always give impeccable service! This location has lost a really...

I hate to rate this store so low, but my last few interactions with a few employees have been subpar and concerning. I have noticed over the past few months there are particularly numerous Indian women working the register and now in leadership roles and since this change. I have experienced a lot of push back from this particular employee who always makes it extremely difficult to return items ( unopened, unused, undamaged items with tags and stickers still on items and YES, I am returning items that are within the return policy and YES, I have a receipt) she ALWAYS calls the manager to approve my items and other customers that appear to be Hispanic and or African-American. Recently, while waiting to be called next to check out, I observed her accept a return from what appeared to a white customer without hesitation nor question ( hair product that the customer stated she used and did not like the product). Each person who reads this can draw their on conclusion but I thought it was important to share my experience and if this occurs again I will be escalating the experience to corporate and request that cameras are pulled and data be taken to support my experience. I enjoy shopping here and spend plenty when I do go, I expect my next experience to be different but will take necessary actions to ensure that myself and others who look like me or share a similar hue NEVER experience this again from this...