Supernova Furniture — Local services in Katy

In July of 2020 I purchased a King bedroom set including a king mattress, a full-size bedroom set including a mattress, and a sectional living room set. I was moving into a new home and was promised everything would be ready on my move in date, 3 weeks after purchase. A couple of days before my move in date I contacted the sales person, Ray, and he again guaranteed that all of the furniture would be delivered on the day of move in. Move in day came and I heard nothing from them. I called throughout the day and continued to get the runaround. I finally got the warehouse on the phone and they told me the only thing that was ready was the sectional couch and full size bed and that the king set I purchased was on back order. The next day they delivered only a king size mattress which was not the one I ordered. I told them it was not the correct mattress and they assured me they’d take care of it. I also noticed the the sectional couch was also not what I ordered. It came with the wrong pillows and the cushions were hard as a board, they gave me the option to choose the firmness and brought me the total opposite of what I asked for. I ended up sleeping on the mattress which was the wrong one on my floor for weeks. I got the runaround this whole time. I ended up getting ahold of Anna, the owner and she guaranteed everything would be taken care of. She then informed me that the king size bed set that I originally ordered was not available and that I’d have to pick a different one. She asked that I go to the store and see Frank and he’d help me find something very similar. She also said the king mattress and sectional couch would be replaced with the correct items. I went to the store and all of the bedroom sets they were offering me were very cheaply made and looked nothing like what I ordered. I then contacted Ana again and told her I did not want what they were trying to offer me. She told me that a new set was coming in a couple of days that she feels I’d be satisfied with. In the meantime the sectional and king mattress was exchanged. The king mattress still wasn’t the correct one and the quality of the sectional was very cheap. I went back to the store and met with Ana when the king bed set arrived and even though it was nothing similar to what I wanted I agreed on that bed set, by this time I was completely overwhelmed and tired of dealing with this scam company. I then told Ana that the king mattress was still incorrect and she had me pick a new mattress because the one I initially ordered was not available. She then charged me another $800 for the new mattress. Now, a few months later, the sectional couch is falling apart. I barely use the sectional couch because me and my family have a game room that we spend more time in. I’ve tried to contact Ana for several days and have yet to get a response. When I call the store I get put on hold and no one ever comes to the phone. My experience with SuperNova has by far been the worst experience of my life. This place should...

I want to express the disappointment of this place and the so called manager Franklin Hernandez. Let me write on here what they did since they didn’t take my cancellation notice seriously even though it states on their contract. The reason for this cancellation is that I purchase furniture that has not been delivered. What they delivered me was the wrong item. Every time I called the store (over 6 times) everyone would give me a different answer. When I spoke to this idiotic Franklin Hernandez, who claims to be the face of the store manager. He laughed when I stated the contract terms as to the cancellation proceeding. I recorded the entire conversation. He laughed in my face and told me that I am not gonna get a cancellation basically didn’t care what the contract stated and basically told me to leave. When they delivered this bed, they didn’t verify that I had a child of the age of 18 years of age. They made him sign a form. He is not legally obligated assign and now they want to hold this furniture that they delivered incorrectly against me. I have a bedframe in my room that I am not going to use because I refuse to use some thing that I did not purchase and I don’t want to be responsible for it. The manager still said I am going to be responsible for it and he is not gonna remove it until he’s able to deliver the other bed. I’ve been sleeping on the couch for the past four days because they refuse to help me. I am going to report this to the Better Business Bureau. I am going to report this to the attorneys general and Any other place that I can do it because I think this is very unfair and I shouldn’t be punished for something that I did absolutely nothing wrong. I am very upset. I have cursed and I have stepped out of character because the manager and their employees here at supernova furniture Katy showroom Because they all laugh, they don’t take you seriously and basically you’re stuck out of luck is how I feel.

Update: The manager Franklin texted me to apologize for any “inconvenience “ they caused. And will refund the entire bed set purchase and will not be charged the 30% restocking fee. Glad to get this finally resolved as it should have been. Either way they should still discipline and re train this so called manager, they should be embarrassed to have someone like that run and represent their store. Thanks to him and Diego the sales rep. I will no longer...

I had an incredibly frustrating experience with the customer service at this store. I and my Husband purchased a sofa for $3,000, and were told it would be delivered within 10 days, which we accepted. However, when the delivery arrived, they brought the showroom sofa the one we had seen in the store. I immediately told the delivery team to take it back and began calling the store and the salesperson name Elijah who assisted us, but received no response.The following day, I visited the store to speak with the salesperson, but he was unavailable and had not replied to my texts or calls. I spoke with another staff member who told me to return the next day, as the manager and the salesperson I needed to talk to were not there. I went back the next day and met with the manager name Frank. I asked him why they sent the showroom sofa instead of sending the new one, he gave me some excuse that don’t even make sense. My husband decided he no longer wanted the sofa due to the poor handling of the situation. However, canceling the order proved difficult since we had purchased additional items along with the sofa. Eventually, they agreed to send a new sofa and promised us a free lamp for the inconvenience, which we accepted. A week later, while the sofa arrived, the promised lamp did not. I contacted the manager to see if I could pick it up from the store, and he said he would inform me once it was ordered. After waiting and not hearing back, I reached out again, and he assured me he would let me know the next morning, but still, there was no answer. After a while, I contacted the salesperson, who told me to come to the store to pick up the lamp. Upon my arrival, I told him that I was there to pick up the lamp as he told me. He asked me to wait. After nearly 30 minutes, I inquired about an update, and he said he would call the manager to check on the status of the lamp. I expressed my frustration, noting that I had driven 30 minutes to get there and wasn’t leaving without the lamp. After his conversation with the manager, he told me that I would have to return on Friday because they wouldn’t have it until then. I insisted that I wouldn’t be coming back and needed the lamp that was available in the store and they gave me old lamp that was available at the store. Please be aware that this store has the worst customer service and shows little regard for your time and money...